Comment 0 for bug 1860330

I've only ever used the default Thunderbird that came packaged with Ubuntu. After upgrading from Eoan to Focal I receive the following popup error dialog:

"A newer version of Thunderbird may have made changes to your profile which are no longer compatible with this older version. Use this profile only with that newer version, or create a new profile for this installation of Thunderbird. Creating a new profile requires setting up your accounts, calendars and add-ons again."

The only options are "Create New Profile" and "Quit" with no option to continue using my old profile.

I tried running thunderbird -ProfileManager to force my current default profile but it continued to give me the same error.

I'm assuming this is a bug as it's a major inconvenience to have to reconfigure Thunderbird from scratch after an upgrade.

Terminal shows:

JavaScript error: resource://gre/modules/XULStore.jsm, line 66: Error: Can't find profile directory.

And after clicking Quit:

JavaScript error: resource://gre/modules/AsyncShutdown.jsm, line 694: Error: Phase "xpcom-will-shutdown" is finished, it is too late to register completion condition "UserInteractionTimer 1 for document 7f645eb33000"

See attached screenshot.

Thanks, Sean.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: thunderbird 1:68.4.1+build1-0ubuntu1
ProcVersionSignature: User Name 5.4.0-9.12-generic 5.4.3
Uname: Linux 5.4.0-9-generic x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.20.11-0ubuntu15
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ubuntu 2592 F.... pulseaudio
BuildID: 20200110122930
Channel: Unavailable
CurrentDesktop: ubuntu:GNOME
Date: Mon Jan 20 14:43:03 2020
DefaultProfileExtensions: extensions.sqlite corrupt or missing
DefaultProfileIncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
DefaultProfileLocales: extensions.sqlite corrupt or missing
DefaultProfilePrefErrors: Unexpected character ',' before close parenthesis @ /usr/lib/thunderbird/omni.ja:greprefs.js:1141
DefaultProfilePrefSources: prefs.js
DefaultProfileThemes: extensions.sqlite corrupt or missing
ForcedLayersAccel: False
IfupdownConfig:
 # interfaces(5) file used by ifup(8) and ifdown(8)
 auto lo
 iface lo inet loopback
InstallationDate: Installed on 2018-06-06 (593 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
Profile1Extensions: extensions.sqlite corrupt or missing
Profile1IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
Profile1Locales: extensions.sqlite corrupt or missing
Profile1PrefErrors: Unexpected character ',' before close parenthesis @ /usr/lib/thunderbird/omni.ja:greprefs.js:1141
Profile1PrefSources: prefs.js
Profile1Prefs:
 extensions.lastAppVersion: "68.4.1" (prefs.js)
 security.sandbox.plugin.tempDirSuffix: "18138464-d6cb-4282-a9d4-88ab6acfec88" (prefs.js)
Profile1Themes: extensions.sqlite corrupt or missing
Profiles:
 Profile1 - LastVersion=68.4.1/20200110122930
 Profile0 (Default) - LastVersion=68.4.1/20200110143530 (Out of date)
RunningIncompatibleAddons: False
SourcePackage: thunderbird
UpgradeStatus: Upgraded to focal on 2020-01-20 (0 days ago)
dmi.bios.date: 09/05/2018
dmi.bios.vendor: System76
dmi.bios.version: 1.05.12-0
dmi.board.asset.tag: Tag 12345
dmi.board.name: Galago Pro
dmi.board.vendor: System76
dmi.board.version: galp2
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: System76
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnSystem76:bvr1.05.12-0:bd09/05/2018:svnSystem76:pnGalagoPro:pvrgalp2:rvnSystem76:rnGalagoPro:rvrgalp2:cvnSystem76:ct10:cvrN/A:
dmi.product.family: Not Applicable
dmi.product.name: Galago Pro
dmi.product.sku: Not Applicable
dmi.product.version: galp2
dmi.sys.vendor: System76