creation of new email account impossible in thunderbird

[Jean-Max Reymond]

With Ubuntu 18.04, creation of new email account is not possible.
You have a first screen "Would you like a new email address?" and no button is active

I have restarted with add-on disabled but same issue

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: thunderbird 1:52.7.0+build1-0ubuntu1
ProcVersionSignature: Ubuntu 4.15.0-20.21-generic 4.15.17
Uname: Linux 4.15.0-20-generic x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.20.9-0ubuntu7
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: jmax 2698 F.... pulseaudio
BuildID: 20180416164209
Channel: Unavailable
CurrentDesktop: ubuntu:GNOME
Date: Fri May 11 10:07:03 2018
ForcedLayersAccel: False
IfupdownConfig:
 # interfaces(5) file used by ifup(8) and ifdown(8)
 auto lo
 iface lo inet loopback
IncompatibleExtensions:
 Français Language Pack - <email address hidden>
 English (GB) Language Pack - <email address hidden>
 Thunderbird (default) - {972ce4c6-7e08-4474-a285-3208198ce6fd}
InstallationDate: Installed on 2016-01-31 (830 days ago)
InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
IpRoute:
 default via 192.168.0.254 dev wlo1 proto dhcp metric 600
 10.0.3.0/24 dev lxcbr0 proto kernel scope link src 10.0.3.1 linkdown
 172.17.0.0/16 dev docker0 proto kernel scope link src 172.17.0.1 linkdown
 192.168.0.0/24 dev wlo1 proto kernel scope link src 192.168.0.32 metric 600
MostRecentCrashID: bp-da66c229-e498-447a-8233-47b610170721
PrefSources: prefs.js
Profiles: Profile0 (Default) - LastVersion=52.7.0/20180416164209 (In use)
RunningIncompatibleAddons: True
SourcePackage: thunderbird
UpgradeStatus: Upgraded to bionic on 2018-04-28 (12 days ago)
dmi.bios.date: 07/20/2011
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.1A
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 3581
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 10.31
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnHewlett-Packard:bvrF.1A:bd07/20/2011:svnHewlett-Packard:pnHPPaviliondv6NotebookPC:pvr058F110000244610000620100:rvnHewlett-Packard:rn3581:rvr10.31:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.family: 103C_5335KV G=N L=CON B=HP S=PAV
dmi.product.name: HP Pavilion dv6 Notebook PC
dmi.product.version: 058F110000244610000620100
dmi.sys.vendor: Hewlett-Packard

[Idevweb (idevweb)]

Created attachment 8794558
Screen Shot 2016-09-24 at 4.21.46 PM.png

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:48.0) Gecko/20100101 Firefox/48.0
Build ID: 20160726073904

Steps to reproduce:

Installed. Skipped adding account. Went to preferences and set options then closed. Clicked chat tab. Saw notification on bottom of TB about "Lightning" and clicked learn more, then disable. That required restart.

Actual results:

Upon TB re-open, the "would you like a new email address" dialog is open in center of app, and neither the skip this or configure later buttons work when clicking, even though hover effects work. The chat tab is active in the background behind the new email address dialog. I cannot get rid of the new email address dialog. Perhaps because of there being buttons behind the dialog in the chat tab?

Expected results:

Either of the skip this or configure later buttons should work, or be able to close that dialog, but there is no close option, and cannot click anywhere else. So... I'm stuck.

[Vseerror (vseerror)]

I can't reproduce this on windows 7. Perhaps someone on Mac can

That said, Thunderbird being a mail client, it is understandable to prompt the user after startup to add an account if none exists. To get in this situation, a use rmust have bypassed adding a mail account on startup, but did add a chat account.

[Idevweb (idevweb)]

This is for sure happening on Mac (El Capitan 10.11.6).

I uninstalled Thunderbird (also removing the user/library/Thunderbird directory) and re-installed fresh. I again skipped the new email dialog, set preferences again, and this time customized the tabs bar removing the Chat tab since I do not plan on using that, then clicked the disable Lighting again and restarted Thunderbird. The same interface blocking happened again. So it does not matter if Chat tab is there or not. The interface is completely unusable with the new account dialog open. No link or button clicks work other than the checkbox next to the gandi.net provider and the terms and privacy links. User is completely unable to use Thunderbird at this point.

[Aleth-n (aleth-n)]

From comment 2 and comment 0, it seems the common element might be disabling Lightning and the associated restart messing up the first-run sequence somehow.

[Vseerror (vseerror)]

another user https://support.mozilla.org/en-US/questions/1155026#answer-956241

[De-berberich (de-berberich)]

Running macOS El Capitan 10.11.6 I never ran into this issue.
Lately I've been testing through all intermediate versions from TB 45.x to actually TB 45.7.0, TB 51.0b2, Earlybird 53.0a2 and Daily 54.0a1.
I just re-tested TB 45.7.0 and TB 52.0a2 in new profiles, skipped adding account, modified some preferences, opened the "Chat" tab, then disabled Lightning and restarted TB.
At any given moment and on each restart, even if the "Chat" tab is active on restart, the "skip this" and the "configure my account later" buttons both do work and I'm able to either create an account or choose "configure my account later".

[Makemyday (makemyday)]

From the top of my head, it shouldn't matter whether Lightning is enabled or disabled on restart - even if you don't specify an account in the first place. Comment 1 and 5 seem to confirm this and I don't recall any such behaviour.

If possible, you could try to restart with an attached error console to see if there are any error logged even if you cannot access the error console otherwise.

[Vseerror (vseerror)]

> restart with an attached error console to see if there are any error logged even if you cannot access the error console otherwise.

Chris?

[De-berberich (de-berberich)]

(In reply to Chris from comment #0)

> Steps to reproduce:
>
> Installed. Skipped adding account. Went to preferences and set options then
> closed. ...........
>
After reading a similar case report in the German "Thunderbird Mail DE" forum I revisited this bug report. In my first comment (#5) I had reported that I could not reproduce the reported issue in a new profile.
This time I tested my existing profiles and could reproduce the issue in three of five profiles:
in the faulty profiles going to menu File > New > Get a New Mail Account... (or clicking on "Email" beyond "Create a new account" in the Account Central Grid) would open an unresponsive drop-down window "Would you like a new email address" with no username filled in the upper field such as shown in attachment 8794558.
The same issue was reproduced in Thunderbird safe mode.

The Error Console shows the following warning:

SecurityError: The operation is insecure. accountProvisioner.js:254
 EAP_init chrome://messenger/content/newmailaccount/accountProvisioner.js:254:16
 NewMailAccountProvisioner chrome://messenger/content/accountUtils.js:415:3
 CreateNewAccountTB chrome://messenger/content/msgAccountCentral.js:291:9
 onclick chrome://messenger/content/msgAccountCentral.xul:1:1

Finally I had a look into the Thunderbird > Preferences > (Tools > Options for Windows users) and found that the faulty profiles had the option "Accept copies from sites" un-checked under "Privacy". As soon as I activated this option, the drop-down window "Would you like a new email address" would open with the username filled in and with buttons being responsive again.

I’m not sure whether this is a bug or a feature....

[De-berberich (de-berberich)]

Created attachment 8891721
Copie de Capture d’écran 2017-07-30 à 04.36.51.png

[De-berberich (de-berberich)]

(In reply to Eckard Berberich from comment #8)

> Finally I had a look into the Thunderbird > Preferences > (Tools > Options
> for Windows users) and found that the faulty profiles had the option "Accept
> copies from sites" un-checked under "Privacy".

My bad, you should read ...the option "Accept cookies from sites" un-checked in the "Privacy" tab.

[gf (gf-interlinks-deactivatedaccount)]

Hello
Thank you for submitting this bug and reporting a problem with compacting folders in Thunderbird. You made this bug report some time ago and Thunderbird have been updated since then.

Could you confirm that this is no longer a problem and that we can close the ticket?
If it is still a problem, are you still interested in finding a solution to this bug?
If you are, could you run the following (only once):
apport-collect BUGNUMBER
and upload the updated logs and and any other logs that are relevant for this particular issue.

Thank you again for helping make Ubuntu and Thunderbird better.
G

[gf (gf-interlinks-deactivatedaccount)]

Hello again. Sorry, I meant "...problem with creating a new email account in Thunderbird ..."
:)
G

[Jean-Max Reymond (jmreymond-free)]

still exist with thunderbird version 52.9.1 of July 10, 2018

[gf (gf-interlinks-deactivatedaccount)]

Thanks for the update, Jean-Max. I will change the status back to "new" and look at next steps.
Have a great day!
:)
G

[gf (gf-interlinks-deactivatedaccount)]

Hi Jean-Max,
I have the same version of Thunderbird as you do (52.9.1).
Can you post the exact steps as to how you got to the problem?
And you mention disabling an add-on. Which add-on did you disable?
Thanks
:)
G

[gf (gf-interlinks-deactivatedaccount)]

Hi again Jean Max.
I was looking for duplicates on this issue among the other bugs.
I found a promising one, on the Mozilla bug tracker website:

https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1770587

Will you read it through and see if it matches your situation?

At the end, a bug triager named Eckard suggests that it is because of an option that is checked in preferences.

Will you try checking the options box and see if that solves your problem?

Thanks
G

[Jean-Max Reymond (jmreymond-free)]

sorry, but your link
https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1770587
is exactly this bug :-)
Do you have another link ?

[gf (gf-interlinks-deactivatedaccount)]

Hi Jean-Max,
So sorry. Oops! :)
Here is the link:
https://bugzilla.mozilla.org/show_bug.cgi?id=1305270
Take care
:)
G

[Jean-Max Reymond (jmreymond-free)]

Thanks, it correct my issue:

Finally I had a look into the Thunderbird > Preferences > (Tools > Options for Windows users) and found that the faulty profiles had the option "Accept copies from sites" un-checked under "Privacy". As soon as I activated this option, the drop-down window "Would you like a new email address" would open with the username filled in and with buttons being responsive again.

thanks

[gf (gf-interlinks-deactivatedaccount)]

That's super, Jean-Max! I will arrange for this bug to be closed now.
:)
G

[U620176 (u620176)]

Related to Ubuntu Launchpad bug, reported in May 2018:
https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1770587

Workaround provided in comment #8 and #10 above worked for the reporter of this bug.
Thanks for the idea, Eckard!
:)
G

[gf (gf-interlinks-deactivatedaccount)]

Thanks for changing the status, Simon. Thanks for the advice online.
By the way... Love Lubuntu!
:)
G

[gf (gf-interlinks-deactivatedaccount)]

Hi Rolf,
Could post details your reasoning for re-openi g this ticket after Simon closed it?
Take care
:)
G

[Pyxis24 (pyxis24)]

Observed the issue in my TB 52.9.1 on MacOS 10.11.6 which has a couple of accounts already.
Checking Add-ons, I see that Lightning is Enabled (but I don't use it), and Manually sort folders is enabled and used.

It happened when clicking on an existing account to get the settings, then "Create a new account" -> "Email".
Had to close TB.

Workaround was to go via "View settings for this account" -> Account actions -> Add another account.

[Vseerror (vseerror)]

Does this still happen?

[Acdp (acdp)]

Not sure I can add here as on 10.15.7 macOS

However, there is some familiarity on this issue. I seem to recall having similer situ a few versions of TB back AND macOS, maybe that version. At the time I think i srted by setting the profile window at startup to appear and so I could then choose an existing profile already set - think I also copied one profile to another directory (folder) and renamed it and chose that from the Profile window

[Vseerror (vseerror)]

But with lightning integrated, this should no longer be possible.

Aleca has been playing with "no mail account". Have you seen any strangeness in those configurations?

[W-alessandro (w-alessandro)]

Calendar is disabled by default on first start up, and it's now possible to use TB without an email account and avoid getting prompted at every startup.
So yeah, this issue should be pretty impossible to reproduce.