Empathy on 12.04, some MSN users cannot see me online at all, one way conversations

Bug #991845 reported by psypher
32
This bug affects 8 people
Affects Status Importance Assigned to Milestone
Telepathy Haze
Unknown
Medium
telepathy-haze (Ubuntu)
Undecided
Unassigned

Bug Description

I am unable to communicate with some MSN users. They constantly see me as offline despite being online and chatting to user users. I can see them online and send messages to them and they can see those messages. But nothing replies back from them on my side. I am offline to them no matter what.

The Windows client on that side that cannot see me is: v2011 15.4.3538.513

Chatting MSN clients has been a problem for me on linux for a very long time now. Chatting and adding new users is just not stable enough. Since MSN is now using open standards it's time for these bugs to be squashed. It's very annoying when you are trying to use MSN to communicate with clients and colleagues on other platforms and have half your conversation not arrive, not being able to add new users or your side being offline.

Thanks

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: empathy 3.4.1-0ubuntu1
ProcVersionSignature: Ubuntu 3.2.0-24.37-generic 3.2.14
Uname: Linux 3.2.0-24-generic x86_64
ApportVersion: 2.0.1-0ubuntu7
Architecture: amd64
Date: Mon Apr 30 11:43:38 2012
EcryptfsInUse: Yes
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Beta amd64 (20120411)
SourcePackage: empathy
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
psypher (psypher246) wrote :
Revision history for this message
Bilal Shahid (s9iper1) wrote :

thanks for the bug report
please attach the telepathy haze msn debug log with the bug report
you can get it from help debug menu.

Changed in empathy (Ubuntu):
status: New → Incomplete
Revision history for this message
psypher (psypher246) wrote :

Is that not what I attached as Empathy debug log? I got it from Help/Debug

Revision history for this message
Bilal Shahid (s9iper1) wrote :

thats not what i need you click on all than u get the options and than select telepathy haze's MSN than you select it and save it and than attach it

Revision history for this message
psypher (psypher246) wrote :

Hi Bilal,

Sorry did not see that. Got it now.

Going to mark this bug as private due to the list of msn contacts and their email addresses displayed in that log. Is that ok?

visibility: public → private
Revision history for this message
psypher (psypher246) wrote :
Revision history for this message
Bilal Shahid (s9iper1) wrote :

you can send this bug to upstream now

visibility: private → public
Changed in empathy (Ubuntu):
status: Incomplete → Confirmed
status: Confirmed → Triaged
Revision history for this message
Martin Daser (m4rt1n-d453r) wrote :

Hello,
I faced a similar problem when trying to access my facebook account.
AFAIK, the facebook account is using the Jabber/XMPP protocol; and that protocol may use various DNS queries, which others don't use (SRV, et al.).
In Precise Pangolin a local DNS resolver, dnsmasq, was introduced; all DNS traffic is handled by this program.
Is it possible, that dnsmasq does not handle SRV requests?
As I am running a local bind9 server anyways, I deactivated dnsmasq completely and can now access my facebook account without any problems.

Revision history for this message
Bilal Shahid (s9iper1) wrote :

some body upstream it

Revision history for this message
In , Bilal Shahid (s9iper1) wrote :

I am unable to communicate with some MSN users. They constantly see me as offline despite being online and chatting to user users. I can see them online and send messages to them and they can see those messages. But nothing replies back from them on my side. I am offline to them no matter what.

The Windows client on that side that cannot see me is: v2011 15.4.3538.513

Chatting MSN clients has been a problem for me on linux for a very long time now. Chatting and adding new users is just not stable enough. Since MSN is now using open standards it's time for these bugs to be squashed. It's very annoying when you are trying to use MSN to communicate with clients and colleagues on other platforms and have half your conversation not arrive, not being able to add new users or your side being offline.

Thanks

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: empathy 3.4.1-0ubuntu1
ProcVersionSignature: Ubuntu 3.2.0-24.37-generic 3.2.14
Uname: Linux 3.2.0-24-generic x86_64

affects: empathy (Ubuntu) → telepathy-haze (Ubuntu)
Revision history for this message
In , Bilal Shahid (s9iper1) wrote :

Created attachment 64531
debug log haze

Revision history for this message
In , Simon McVittie (smcv) wrote :

(In reply to comment #0)
> I am unable to communicate with some MSN users.

From your Haze debug log, I infer that you're actually using telepathy-haze. Accounts set up via Empathy's Accounts window will use Haze.

If you set up the same account in Pidgin, does that work? (Pidgin and Haze both use libpurple behind the scenes, so that will tell us whether the bug is in libpurple or telepathy-haze).

> They constantly see me as
> offline despite being online and chatting to user users.

MSN's "server" is really a large cluster of servers with several different functions, so this probably means Haze is communicating correctly with the switchboard (chat) servers, but something has gone wrong between Haze and the presence server(s).

> Since MSN is now
> using open standards it's time for these bugs to be squashed.

That's great in theory, but unfortunately doesn't work so well in practice...

If you set up an equivalent MSN account via gnome-online-accounts, you'll be using MSN's XMPP bridge via telepathy-gabble. However, MSN's XMPP bridge is a pretty weird implementation of XMPP, so what that often means in practice is that you get *different* bugs (some of which are the server's fault, and difficult to work around in Gabble).

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Bilal Shahid (s9iper1) wrote :

reply the developer on upstream bug

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In , Bilal Shahid (s9iper1) wrote :
Revision history for this message
Jukka Kolehmainen (jukka-kolehmainen) wrote :

I'm experiencing this as well. I'm still using 10.04 LTS on my work computer and Empathy 2.30.3.
The other end I've been having most problems with lately is on Windows 8 and uses the default Win8 Messaging App for MSN.

I see him as offline all the time, he sees me online, but often misses messages I send and some of his messages seem to drop as well.

Revision history for this message
Bilal Shahid (s9iper1) wrote :

reply on the upstream plz

Revision history for this message
In , Gitlab-migration (gitlab-migration) wrote :

-- GitLab Migration Automatic Message --

This bug has been migrated to freedesktop.org's GitLab instance and has been closed from further activity.

You can subscribe and participate further through the new bug through this link to our GitLab instance: https://gitlab.freedesktop.org/telepathy/telepathy-haze/issues/58.

Changed in telepathy-haze:
importance: Unknown → Medium
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