Thanks for taking time to report this bug. The problem you are facing was a known bug in empathy 2.28 which is now fixed in 2.30 can you please try empathy 2.30 from this ppa https://launchpad.net/~telepathy/+archive/ppa and confirm if that solves the problem for you.
Thanks for taking time to report this bug. The problem you are facing was a known bug in empathy 2.28 which is now fixed in 2.30 can you please try empathy 2.30 from this ppa https:/ /launchpad. net/~telepathy/ +archive/ ppa and confirm if that solves the problem for you.