telepathy-butterfly hangs when resuming from S3

Bug #497746 reported by saftaplan on 2009-12-17
100
This bug affects 20 people
Affects Status Importance Assigned to Milestone
telepathy-butterfly
New
Undecided
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telepathy-butterfly (Ubuntu)
Low
Unassigned

Bug Description

Binary package hint: telepathy-butterfly

ProblemType: Hang
Architecture: amd64
DistroRelease: Ubuntu 9.10

CPU is 100% in use by telepathy-butterfly after resuming from stand-by and using a wireless network (before stand-by, my computer was connected to a wired and wireless network).

The following are the last lines of the log of butterfly (I changed my account name for privacy reasons):
papyon/papyon.transport-FOUTOPSPORING: 1,261052e+09: <<< GCF 0 4735

 [payload]
papyon/papyon.protocol-WAARSCHUWING: 1,261052e+09: Notification unhandled command : GCF 0 4735

 [payload]
papyon/papyon.transport-FOUTOPSPORING: 1,261052e+09: <<< USR 5 SSO S MBI_KEY_OLD aGXzLr9GhwdvjQM9TiQ3xI6v/sW+GM2zWka1Ye2duaOE8nef2dyZkiSvx+y3p8FW
butterfly/connection-INFO: 1,261052e+09: Connection to the account <email address hidden> created
butterfly/connection-INFO: 1,261052e+09: Connecting
papyon/papyon.transport-FOUTOPSPORING: 1,261052e+09: <-> Connecting to messenger.hotmail.com:1863

Brian Curtis (bcurtiswx) wrote :

Thanks for your bug report and helping to make Ubuntu better. I am wondering, is this still an issue for you? If it is please type "apport-collect 497746" in your terminal. If not please let us know so we can take appropriate actions.

Changed in telepathy-butterfly (Ubuntu):
status: New → Incomplete
Hosam Aly (hosamaly) wrote :

I am having the same main issue (100% CPU utilization after resume from stand-by), and I am also using a wireless network.

Architecture: amd64
DistroRelease: Ubuntu 9.10
InstallationMedia: Edubuntu 9.10 "Karmic Koala" - Release amd64 (20091028)
NonfreeKernelModules: nvidia
Package: telepathy-butterfly 0.5.2-0ubuntu1
PackageArchitecture: all
ProcEnviron:
 SHELL=/bin/bash
 LANG=en_US.UTF-8
ProcVersionSignature: Ubuntu 2.6.31-17.54-generic
Uname: Linux 2.6.31-17-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare

Changed in telepathy-butterfly (Ubuntu):
status: Incomplete → New
tags: added: apport-collected
Sebastien Bacher (seb128) wrote :

Could you try if that's still an issue in lucid?

Changed in telepathy-butterfly (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
gpothier (gpothier) wrote :

I've juste experienced what might be the same problem in Lucid: telepathy-butterfly maxes the CPU. It is the first time it happens, I've been using Lucid without problems for quite some time.
However, I don't know how to obtain the telepathy-butterfly log.

Architecture: i386
DistroRelease: Ubuntu 10.04
EcryptfsInUse: Yes
InstallationMedia: Ubuntu 10.04 "Lucid Lynx" - Beta i386 (20100406.1)
Package: telepathy-butterfly 0.5.9-0ubuntu1
PackageArchitecture: all
ProcEnviron:
 PATH=(custom, user)
 LANG=en_US.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-22.36-generic 2.6.32.11+drm33.2
Tags: lucid
Uname: Linux 2.6.32-22-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare vboxusers

apport information

Sebastien Bacher (seb128) wrote :

the debug logs are in the empathy debug dialog

Avi Marcus (avi-amarcus) wrote :

I have the exact same problem. I resumed the computer, I'm on wifi, and it's chewing up 100% of cpu. Trying to attach logs.

Architecture: i386
DistroRelease: Ubuntu 10.04
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release i386 (20100429)
Package: telepathy-butterfly 0.5.11-0ubuntu1
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=
 LANG=en_US.UTF-8
 SHELL=/bin/bash
Tags: lucid
Uname: Linux 2.6.34-020634-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare

apport information

Grafosecondo (alafauci) wrote :

I experience the same problem also after sending a file. I'm on Lucid 32bit. After sending a file on MSN network telepathy-butterfly hangs on 99% cpu usage.

ZhengPeng Hou (zhengpeng-hou) wrote :

This bug still can be re-produced under latest maverick. you have to kill telepathy-butterfly to get it online after resume from suspend

Vish (vish) wrote :

This bug is an upstream one and it would be quite helpful if somebody experiencing it could send the bug the to the people writing the software. You can learn more about how to do this for various upstreams at https://wiki.ubuntu.com/Bugs/Upstream .
Once submitted upstream , do report back here with the upstream bug number.Thanks in advance!

Changed in telepathy-butterfly (Ubuntu):
status: Incomplete → New
Vish (vish) wrote :

There is a similar bug in telepathy-gabble about not being able to re-connect after resume, Bug #658474.

Id2ndR (id2ndr) wrote :

As resume, I got a crash (on maverick) and apport send me to Bug #430768 (that is marked as fixed :( ).

Za Or (wibby50-50) wrote :

this is still happening on Natty alpha, hope it gets fixed before or during beta.

Jonathan Almeida (jonalmeida) wrote :

Still happening in Natty final release as of 19th July, 2011.

Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in telepathy-butterfly (Ubuntu):
status: New → Confirmed
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