telepathy-butterfly takes up 100% of CPU endlessly trying (and failing) to connect

[Gabriel Bauman]

Binary package hint: telepathy-butterfly

Noticed that Empathy was not showing my MSN contacts. I went to the Accounts dialog and unchecked/checked the Enable button for my MSN account. The account icon started flashing, indicating that telepathy-msn was connecting. I closed the window and returned to my work.

An hour later I noticed that my machine was really slow and I still had no MSN contacts in my list. I checked the process list and telepathy-msn was taking up 100% of CPU.

I opened the Empathy accounts dialog and the account's icon was still flashing. Disabling the account did not end the telepathy-msn process, and the CPU was still maxed. I finally killed the process.

At this point, I re-enabled the account, and telepathy-msn connected just fine.

Not sure what triggered the problem, so I'm submitting this bug in case someone else sees the same thing.

ProblemType: Bug
Architecture: amd64
Date: Mon Mar 22 15:53:04 2010
DistroRelease: Ubuntu 10.04
InstallationMedia: Error: [Errno 13] Permission denied: '/var/log/installer/media-info'
Package: telepathy-butterfly 0.5.6-1
PackageArchitecture: all
ProcEnviron:
 LANG=en_CA.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-16.25-generic
SourcePackage: telepathy-butterfly
Uname: Linux 2.6.32-16-generic x86_64

[Sebastien Bacher (seb128)]

Thank you for your bug report. The issue is an upstream one and it would be nice if somebody having it could send the bug the to the people writting the software

[Matthias Niess (mniess)]

This bug still happens in maverick. There is no upstream-bug to be found on bugs.freedesktop.org. I don't have an account there. If there's anyone with an account, please file the bug. Otherwise I might get around to this in the weekend and file the bug upstream.

[Kurai (thekurai)]

The same problem in Ubuntu 10.10
CPU temperature up to 50° C. and use 100%.

[Jonathan Lumb (jonolumb)]

This is still affecting me in Natty 11.04.

Upstream bug filed here: https://bugs.freedesktop.org/show_bug.cgi?id=37051

Please append any logs or additional information you can collect about the bug there.

Thanks

[Matthias Niess (mniess)]

This is NOT a duplicate of bug #497746. They might be related, though. How can we remove the duplicate message?
The related bug says telepathy-butterfly is crashing when resuming. I never resume and it still crashes for me.

[Jonathan Lumb (jonolumb)]

The two bugs are the same in essence - the CPU hits 100% when Empathy tries to connect to the MSN network. This can occur when you initially open Empathy, or when you resume a network connection after putting the laptop in 'suspend'.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.