Thank you for taking the time to report this bug and helping to make Ubuntu better.
Bug reporting is mostly about finding & fixing problems thus preventing future users from hitting the same bug.
I suspect a Support site would be more appropriate, eg. https://answers.launchpad.net/ubuntu. You can also find help with your problem in the support forum of your local Ubuntu community http://loco.ubuntu.com/ or asking at https://askubuntu.com or https://ubuntuforums.org, or for more support options please look at https://discourse.ubuntu.com/t/community-support/709
I've marked this bug as 'incomplete', as you appear to need support.
Thank you for taking the time to report this bug and helping to make Ubuntu better.
Bug reporting is mostly about finding & fixing problems thus preventing future users from hitting the same bug.
I suspect a Support site would be more appropriate, eg. https:/ /answers. launchpad. net/ubuntu. You can also find help with your problem in the support forum of your local Ubuntu community http:// loco.ubuntu. com/ or asking at https:/ /askubuntu. com or https:/ /ubuntuforums. org, or for more support options please look at https:/ /discourse. ubuntu. com/t/community -support/ 709
I've marked this bug as 'incomplete', as you appear to need support.