Actually, I think it's good. Robert asked a question, and that calls for an Incomplete. This should then get reset once the information is provided. At that point, the bug should be set as either Confirmed or Triaged, the latter if we have enough information to start work on it. At no point should a bug that has had work done on it be reset to "New". We need that to indicate bugs that nobody has looked at yet.
Actually, I think it's good. Robert asked a question, and that calls for an Incomplete. This should then get reset once the information is provided. At that point, the bug should be set as either Confirmed or Triaged, the latter if we have enough information to start work on it. At no point should a bug that has had work done on it be reset to "New". We need that to indicate bugs that nobody has looked at yet.
Thanks!