Purchasing a game in software center results in a SSL handshake error

Bug #1043011 reported by Robert Steckroth on 2012-08-28
56
This bug affects 8 people
Affects Status Importance Assigned to Milestone
software-center (Ubuntu)
High
Unassigned

Bug Description

I get this error after entering my credit card details into the Ubuntu software center and clicking submit order button.

Unable to load page

Problem occurred while loading the URL https://www.securesuite.net/citibank/tdsecure/opt_in_dispatcher.jsp?partner=citicards.mc&VAA=B

SSL handshake failed

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: software-center 5.2.5
ProcVersionSignature: Ubuntu 3.2.0-29.46-generic 3.2.24
Uname: Linux 3.2.0-29-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.4-0ubuntu7~ev1
Architecture: amd64
Date: Tue Aug 28 19:26:14 2012
ExecutablePath: /usr/share/software-center/software-center
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425)
InterpreterPath: /usr/bin/python2.7
PackageArchitecture: all
ProcEnviron:
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: software-center
UpgradeStatus: No upgrade log present (probably fresh install)

summary: - Puchacing a game is software center results in a SSL handshack error
+ Puchacing a game is software center results in a SSL handshake error
summary: - Puchacing a game is software center results in a SSL handshake error
+ Purchascing a game in software center results in a SSL handshake error
summary: - Purchascing a game in software center results in a SSL handshake error
+ Purchasing a game in software center results in a SSL handshake error
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in software-center (Ubuntu):
status: New → Confirmed
SVB (sam-birch) wrote :

Hi Robert, is this still affecting you or did you find a solution?

No, I installed the SSL updates and tried again. It is still giving
the same error. Also I restarted
and tried again. Here is the error again -->

Unable to load page

Problem occurred while loading the URL
https://www.securesuite.net/citibank/tdsecure/opt_in_dispatcher.jsp?partner=citicards.mc&VAA=B

SSL handshake failed

On Thu, Aug 30, 2012 at 4:26 AM, SVB <email address hidden> wrote:
> Hi Robert, is this still affecting you or did you find a solution?
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1043011
>
> Title:
> Purchasing a game in software center results in a SSL handshake error
>
> Status in “software-center” package in Ubuntu:
> Confirmed
>
> Bug description:
> I get this error after entering my credit card details into the Ubuntu
> software center and clicking submit order button.
>
> Unable to load page
>
> Problem occurred while loading the URL
> https://www.securesuite.net/citibank/tdsecure/opt_in_dispatcher.jsp?partner=citicards.mc&VAA=B
>
> SSL handshake failed
>
> ProblemType: Bug
> DistroRelease: Ubuntu 12.04
> Package: software-center 5.2.5
> ProcVersionSignature: Ubuntu 3.2.0-29.46-generic 3.2.24
> Uname: Linux 3.2.0-29-generic x86_64
> NonfreeKernelModules: nvidia
> ApportVersion: 2.4-0ubuntu7~ev1
> Architecture: amd64
> Date: Tue Aug 28 19:26:14 2012
> ExecutablePath: /usr/share/software-center/software-center
> InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425)
> InterpreterPath: /usr/bin/python2.7
> PackageArchitecture: all
> ProcEnviron:
> PATH=(custom, no user)
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> SourcePackage: software-center
> UpgradeStatus: No upgrade log present (probably fresh install)
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/software-center/+bug/1043011/+subscriptions

--
Bust0ut, Surgemcgee: Systems Engineer ---
PBDefence.com
BudTVNetwork.com
RadioWeedShow.com
"Bringing entertainment to Unix"

Changed in software-center (Ubuntu):
importance: Undecided → High
ab (aaronb) wrote :

I have the same issue when attempting to pay with my card. The URL I see is not for Chase, it's different:

"Unable to load page"
"Problem occurred while loading the URL https://www.securesuite.net/elan/tdsecure/pa.jsp?partner=724260&VAA=B"
"SSL handshake failed"

Might this be related to 3rd party bank verification processes? Such as when an online purchase is made, should the Ubuntu Software Center be displaying a page to us that lets us confirm the charge is valid?

Additionally, when I select the PayPal option, the lower card entry field collapses to just the PayPal header without any login screen. If I press Review Order at this point, I get a greyed screen. It looks as if a dialogue box should appear, but nothing happens even after waiting more than a minute. The loading icon stops right after displaying the grey screen.

Running Ubuntu 12.04 64-bit, with no proxies set (and set to systemwide, as advised in other threads).

I've also tried the nightly build to see if it makes a difference. Same result.

Wendell Joyner (joynerww) wrote :

I get the same error (albeit a different URL):

"Unable to load page

Problem occurred while loading the URL https://secure2.arcot.com/acspage/cap?RID=11120

SSL handshake failed"

This is when attempting to pay via credit card for the game Sacred Gold. I haven't tried any other games or payment methods other than Visa and Mastercard.

Running Ubuntu 12.04LTS 32-bit with all updates.

TenLeftFingers (tenleftfingers) wrote :

I believe my bug report may be a duplicate, but I was not having this issue at the time that this bug (1043011) was reported.

I believe that they are closely related enough to be marked as duplicates so I will do that.

rizzeh (rizzeh) wrote :

Same here:
Unable to load page

Problem occurred while loading the URL https://verifiedbyvisa.barclays.co.uk/barclays/tdsecure/opt_in_dispatcher.jsp?partner=debit.visa&VAA=B

SSL handshake failed

Michael Vogt (mvo) wrote :

Thanks for your bugreport.

This bug is showing ssl issues for multiple urls, it appears like some are working (for me at least) and one does not.
It looks like this is a issue with our usage of the webkit/glib-http component that has a less robust ssl implementation
than e.g. firefox.

I get:
$ gnutls-cli --x509cafile /etc/ssl/certs/ca-certificates.crt -p 443 verifiedbyvisa.barclays.co.uk
...
- Peer's certificate is trusted

$ gnutls-cli --x509cafile /etc/ssl/certs/ca-certificates.crt -p 443 www.securesuite.net
..
- Peer's certificate is trusted

But also:
$ gnutls-cli --verbose --x509cafile /etc/ssl/certs/ca-certificates.crt -p 443 secure2.arcot.com
Processed 160 CA certificate(s).
Resolving 'secure2.arcot.com'...
Connecting to '216.136.151.43:443'...
*** Fatal error: A TLS fatal alert has been received.
*** Received alert [47]: Illegal parameter
*** Handshake has failed
GnuTLS error: A TLS fatal alert has been received.

Yanzhe Chen (yanzhe) wrote :

This bug still affecting me when I want to buy Zeegaree.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: software-center 5.2.9
Uname: 3.5.0-37-generic
Architecture: amd64
ExecutablePath: /usr/share/software-center/software-center
InterpreterPath: /usr/bin/python2.7
PackageArchitecture: all
ProcEnviron:
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: software-center

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