SSL handshake failed: My purchase fails with error message

[TenLeftFingers]

To buy "Wizorb", I filled out all my payment details and clicked "Review Payment" (or something similar) to arrive at a white page with only this text:

Unable to load page

Problem occurred while loading the URL https://www.securesuite.co.uk/mbna/tdsecure/opt_in_dispatcher.jsp?partner=mbnairelandvisa&VAA=B

SSL handshake failed

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: software-center 5.2.6
ProcVersionSignature: Ubuntu 3.2.0-31.50-generic-pae 3.2.28
Uname: Linux 3.2.0-31-generic-pae i686
NonfreeKernelModules: nvidia
ApportVersion: 2.0.1-0ubuntu13
Architecture: i386
Date: Thu Sep 27 12:43:27 2012
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Beta i386 (20120328)
PackageArchitecture: all
SourcePackage: software-center
UpgradeStatus: No upgrade log present (probably fresh install)

[TenLeftFingers (tenleftfingers)]

I see that the game I was trying to download, Wizorb is now a part of the humble indie bundle which I have also purchased through the Software Center. This may or may not have something to do with it.

[Gary Lasker (gary-lasker)]

Hello Jarlath, thank you for your report and I'm sorry that you are experiencing this issue. The error that you are seeing affects a small percentage of credit card authorization services, and unfortunately, it appears that your credit card is one of those affected.

This is an active bug already, bug 1043011, and I will mark this one as a duplicate of that one. Please monitor bug 1043011 for the status of a fix for this, and to add any additional info or comments that you may have.

In the meantime until we get this bug fixed, and if you like, you could instead use the PayPal option for payment. Using that option you can pay with your credit card and you will bypass this issue.

Many thanks again for your help!
Gary

[TenLeftFingers (tenleftfingers)]

Hi Gary,

I purchases Linux Format only a week ago with the same card, in case that
changes anything.

Thanks for responding.

Jarlath

Sent from Samsung mobile
On Sep 27, 2012 10:55 PM, "Gary Lasker" <email address hidden> wrote:

> *** This bug is a duplicate of bug 1043011 ***
> https://bugs.launchpad.net/bugs/1043011
>
> Hello Jarlath, thank you for your report and I'm sorry that you are
> experiencing this issue. The error that you are seeing affects a small
> percentage of credit card authorization services, and unfortunately, it
> appears that your credit card is one of those affected.
>
> This is an active bug already, bug 1043011, and I will mark this one as
> a duplicate of that one. Please monitor bug 1043011 for the status of a
> fix for this, and to add any additional info or comments that you may
> have.
>
> In the meantime until we get this bug fixed, and if you like, you could
> instead use the PayPal option for payment. Using that option you can pay
> with your credit card and you will bypass this issue.
>
> Many thanks again for your help!
> Gary
>
> ** This bug has been marked a duplicate of bug 1043011
> Purchasing a game in software center results in a SSL handshake error
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1057481
>
> Title:
> SSL handshake failed: My purchase fails with error message
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/software-center/+bug/1057481/+subscriptions
>

[Gary Lasker (gary-lasker)]

Hi Jarlath, hmm, indeed, the bug was there last week and has been there for a while before that, so I'm not sure why a card that worked last week would stop working. Now, it consistently fails with this SSL handshake error? Well, it may be that the card processing site has changed its certificate chain in the meantime, but that seems highly unlikely.

Maybe you might try again and see if it works? I wonder if it might have been a temporary issue.

[TenLeftFingers (tenleftfingers)]

Yeah, I made my last purchase september 18th and the bug is over two weeks
older than that.

I tried again today and I get the same result.

On Fri, Sep 28, 2012 at 12:21 AM, Gary Lasker <email address hidden>wrote:

> *** This bug is a duplicate of bug 1043011 ***
> https://bugs.launchpad.net/bugs/1043011
>
> Hi Jarlath, hmm, indeed, the bug was there last week and has been there
> for a while before that, so I'm not sure why a card that worked last
> week would stop working. Now, it consistently fails with this SSL
> handshake error? Well, it may be that the card processing site has
> changed its certificate chain in the meantime, but that seems highly
> unlikely.
>
> Maybe you might try again and see if it works? I wonder if it might have
> been a temporary issue.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1057481
>
> Title:
> SSL handshake failed: My purchase fails with error message
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/software-center/+bug/1057481/+subscriptions
>

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.