| 2012-05-16 14:45:08 |
Steve Magoun |
bug |
|
|
added bug |
| 2012-05-23 06:36:42 |
Rick Spencer |
software-center (Ubuntu): assignee |
|
software-center-developers (software-center-developers) |
|
| 2012-05-23 13:40:56 |
Gary Lasker |
software-center (Ubuntu): status |
New |
Confirmed |
|
| 2012-05-23 13:41:01 |
Gary Lasker |
software-center (Ubuntu): importance |
Undecided |
Low |
|
| 2012-05-23 13:44:36 |
Gary Lasker |
software-center (Ubuntu): assignee |
software-center-developers (software-center-developers) |
Matthew Paul Thomas (mpt) |
|
| 2012-07-16 10:40:21 |
Matthew Paul Thomas |
description |
I 'purchased' Command & Conquer Tiberium Alliances from the software center. The package failed to install. It's now unclear what I'm supposed to do to get my purchase onto my system. The software center app has a status indicator that says "Installing...", but that seems incorrect (download failed). There is a "Buy..." button, do I have to buy my purchase again? If I'd paid money for this app I'd be annoyed that I have to buy it again - I certainly wouldn't want to be charged twice. I expected to see a "please try again" button or something similar, but if it exists I can't find it.
Here's the text in the error dialog:
W:Failed to fetch https://private-ppa.launchpad.net/commercial-ppa-uploaders/tiberiumalliances/ubuntu/dists/precise/main/binary-amd64/Packages The requested URL returned error: 401
, W:Failed to fetch https://private-ppa.launchpad.net/commercial-ppa-uploaders/tiberiumalliances/ubuntu/dists/precise/main/binary-i386/Packages The requested URL returned error: 401
, E:Some index files failed to download. They have been ignored, or old ones used instead.
ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: software-center 5.2.1
ProcVersionSignature: Ubuntu 3.2.0-24.38-generic 3.2.16
Uname: Linux 3.2.0-24-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.0.1-0ubuntu7
Architecture: amd64
Date: Wed May 16 10:39:31 2012
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Beta amd64 (20100901.1)
PackageArchitecture: all
ProcEnviron:
TERM=xterm
PATH=(custom, user)
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: software-center
UpgradeStatus: Upgraded to precise on 2012-01-26 (110 days ago) |
I 'purchased' Command & Conquer Tiberium Alliances from the software center. The package failed to install. It's now unclear what I'm supposed to do to get my purchase onto my system. The software center app has a status indicator that says "Installing...", but that seems incorrect (download failed). There is a "Buy..." button, do I have to buy my purchase again? If I'd paid money for this app I'd be annoyed that I have to buy it again - I certainly wouldn't want to be charged twice. I expected to see a "please try again" button or something similar, but if it exists I can't find it.
Here's the text in the error dialog:
W:Failed to fetch https://private-ppa.launchpad.net/commercial-ppa-uploaders/tiberiumalliances/ubuntu/dists/precise/main/binary-amd64/Packages The requested URL returned error: 401
, W:Failed to fetch https://private-ppa.launchpad.net/commercial-ppa-uploaders/tiberiumalliances/ubuntu/dists/precise/main/binary-i386/Packages The requested URL returned error: 401
, E:Some index files failed to download. They have been ignored, or old ones used instead.
<https://wiki.ubuntu.com/SoftwarePackageOperations#download-failed>: "If, during an installation or update, a package fails to download (ERROR_PACKAGE_DOWNLOAD_FAILED), then: 1. If the computer is no longer connected to the Internet, an error alert should appear. It should have ... buttons “Cancel” and “Try Again”." |
|
| 2012-07-16 10:40:31 |
Matthew Paul Thomas |
software-center (Ubuntu): status |
Confirmed |
Triaged |
|
| 2012-07-16 10:40:31 |
Matthew Paul Thomas |
software-center (Ubuntu): assignee |
Matthew Paul Thomas (mpt) |
|
|
| 2012-07-16 10:43:33 |
Matthew Paul Thomas |
description |
I 'purchased' Command & Conquer Tiberium Alliances from the software center. The package failed to install. It's now unclear what I'm supposed to do to get my purchase onto my system. The software center app has a status indicator that says "Installing...", but that seems incorrect (download failed). There is a "Buy..." button, do I have to buy my purchase again? If I'd paid money for this app I'd be annoyed that I have to buy it again - I certainly wouldn't want to be charged twice. I expected to see a "please try again" button or something similar, but if it exists I can't find it.
Here's the text in the error dialog:
W:Failed to fetch https://private-ppa.launchpad.net/commercial-ppa-uploaders/tiberiumalliances/ubuntu/dists/precise/main/binary-amd64/Packages The requested URL returned error: 401
, W:Failed to fetch https://private-ppa.launchpad.net/commercial-ppa-uploaders/tiberiumalliances/ubuntu/dists/precise/main/binary-i386/Packages The requested URL returned error: 401
, E:Some index files failed to download. They have been ignored, or old ones used instead.
<https://wiki.ubuntu.com/SoftwarePackageOperations#download-failed>: "If, during an installation or update, a package fails to download (ERROR_PACKAGE_DOWNLOAD_FAILED), then: 1. If the computer is no longer connected to the Internet, an error alert should appear. It should have ... buttons “Cancel” and “Try Again”." |
I 'purchased' Command & Conquer Tiberium Alliances from the software center. The package failed to install. It's now unclear what I'm supposed to do to get my purchase onto my system. The software center app has a status indicator that says "Installing...", but that seems incorrect (download failed). There is a "Buy..." button, do I have to buy my purchase again? If I'd paid money for this app I'd be annoyed that I have to buy it again - I certainly wouldn't want to be charged twice. I expected to see a "please try again" button or something similar, but if it exists I can't find it.
Here's the text in the error dialog:
W:Failed to fetch https://private-ppa.launchpad.net/commercial-ppa-uploaders/tiberiumalliances/ubuntu/dists/precise/main/binary-amd64/Packages The requested URL returned error: 401
, W:Failed to fetch https://private-ppa.launchpad.net/commercial-ppa-uploaders/tiberiumalliances/ubuntu/dists/precise/main/binary-i386/Packages The requested URL returned error: 401
, E:Some index files failed to download. They have been ignored, or old ones used instead.
<https://wiki.ubuntu.com/SoftwarePackageOperations#download-failed>: "If, during an installation or update, a package fails to download (ERROR_PACKAGE_DOWNLOAD_FAILED), then: 1. If the computer is no longer connected to the Internet, an error alert should appear. It should have ... buttons “Cancel” and “Try Again”."
<https://wiki.ubuntu.com/SoftwareCenter#software-item-screen-state-installed>: "...a button at the trailing end: “Buy…” if installation requires sign-in and payment, “Install…” if it requires sign-in only, or “Install” if it requires neither." |
|
| 2012-07-16 10:44:57 |
Matthew Paul Thomas |
summary |
Next step unclear after failed download |
No option to try again and button still says "Buy" after failed download |
|
| 2012-10-20 11:41:24 |
Timothy Arceri |
bug |
|
|
added subscriber Timothy Arceri |
