| 2021-09-16 17:11:41 |
Marcos Chirinos |
bug |
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added bug |
| 2021-09-16 17:24:57 |
Marcos Chirinos |
attachment added |
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Screenshot from 2021-09-16 13-23-46.png https://bugs.launchpad.net/ubuntu/+source/snap/+bug/1943853/+attachment/5525732/+files/Screenshot%20from%202021-09-16%2013-23-46.png |
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| 2021-09-16 19:01:07 |
Dylan Aïssi |
affects |
snap (Ubuntu) |
snapd (Ubuntu) |
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| 2021-09-16 22:51:49 |
Marcos Chirinos |
attachment added |
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ubuntu-bug report part 1 https://bugs.launchpad.net/ubuntu/+source/snapd/+bug/1943853/+attachment/5525766/+files/Screenshot%20from%202021-09-16%2018-47-34.png |
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| 2021-09-16 22:53:45 |
Marcos Chirinos |
attachment added |
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ubuntu-bug report part 5 https://bugs.launchpad.net/ubuntu/+source/snapd/+bug/1943853/+attachment/5525768/+files/Screenshot%20from%202021-09-16%2018-50-14.png |
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| 2021-09-16 22:57:15 |
Ian Johnson |
bug task added |
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snapd |
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| 2021-09-16 22:57:23 |
Ian Johnson |
snapd: status |
New |
Incomplete |
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| 2021-09-16 22:57:26 |
Ian Johnson |
snapd (Ubuntu): status |
New |
Incomplete |
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| 2021-09-16 23:40:49 |
Marcos Chirinos |
attachment added |
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journalctl --no-pager -u snapd https://bugs.launchpad.net/ubuntu/+source/snapd/+bug/1943853/+attachment/5525782/+files/journalctl%20--no-pager%20-u%20snapd |
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| 2021-09-17 15:13:10 |
Marcos Chirinos |
description |
Computer installed some updates on shutdown yesterday and this morning. Update appears to have deleted all snap packages. Icons remain but (most) programs will not load.
Would really like to restore lost programs and files. Especially Authy authentication app.
Typing snap list in terminal shows programs still installed. Folders in snap folder retain paths but folders are empty.
Using Ubuntu 21.04
_________________
apt-cache policy snap
snap:
Installed: (none)
Candidate: 2013-11-29-11
Version table:
2013-11-29-11 500
500 http://us.archive.ubuntu.com/ubuntu hirsute/universe amd64 Packages
________________________________
Shows snap as not installed but WAS installed, whichever version comes packaged with latest Ubuntu.
Results of Snap List:
________________________________
marcos@marcos-Latitude-6430U:~$ snap list
Name Version Rev Tracking Publisher Notes
atom 1.57.0 282 latest/stable snapcrafters classic
authy 1.8.4 6 latest/stable twilio-authy -
brackets 1.14.1 138 latest/stable snapcrafters classic
chartgeany 6.2.8-1snap 12 latest/stable lucast70 -
chromium 93.0.4577.82 1753 latest/stable canonical✓ -
core 16-2.51.4 11606 latest/stable canonical✓ core
core18 20210722 2128 latest/stable canonical✓ base
core20 20210702 1081 latest/stable canonical✓ base
gimp 2.10.24 372 latest/stable snapcrafters -
gnome-3-28-1804 3.28.0-19-g98f9e67.98f9e67 161 latest/stable canonical✓ -
gnome-3-34-1804 0+git.3556cb3 72 latest/stable/… canonical✓ -
gnome-3-38-2004 0+git.6ba6040 70 latest/stable canonical✓ -
gtk-common-themes 0.1-52-gb92ac40 1515 latest/stable/… canonical✓ -
hugo v0.88.1 11017 latest/stable hugo-authors -
kde-frameworks-5-core18 5.61.0 32 latest/stable kde✓ -
onlyoffice-desktopeditors 6.3.1 81 latest/stable onlyoffice✓ -
pocket-browser 1.6.2 10 latest/stable pocketinc -
snap-store 3.38.0-64-g23c4c77 547 latest/stable/… canonical✓ -
snapd 2.51.4 12883 latest/stable canonical✓ snapd
__________________________________
please help
ProblemType: Bug
DistroRelease: Ubuntu 21.04
Package: snap (not installed)
ProcVersionSignature: Ubuntu 5.11.0-34.36-generic 5.11.22
Uname: Linux 5.11.0-34-generic x86_64
ApportVersion: 2.20.11-0ubuntu65.3
Architecture: amd64
CasperMD5CheckResult: unknown
CurrentDesktop: ubuntu:GNOME
Date: Thu Sep 16 12:44:09 2021
InstallationDate: Installed on 2021-01-13 (246 days ago)
InstallationMedia: Ubuntu 20.10 "Groovy Gorilla" - Release amd64 (20201022)
ProcEnviron:
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: snap
UpgradeStatus: Upgraded to hirsute on 2021-06-10 (97 days ago) |
Computer installed some updates on shutdown yesterday and this morning. Update appears to have deleted all snap packages. Icons remain but (most) programs will not load.
Would really like to restore lost programs and files. Especially Authy authentication app.
Typing snap list in terminal shows programs still installed. Folders in snap folder retain paths but folders are empty.
Using Ubuntu 21.04
[Edit: snap is not snapd, See comment #3 for snapd results] ________________
apt-cache policy snap
snap:
Installed: (none)
Candidate: 2013-11-29-11
Version table:
2013-11-29-11 500
500 http://us.archive.ubuntu.com/ubuntu hirsute/universe amd64 Packages
________________________________
Shows snap as not installed but WAS installed, whichever version comes packaged with latest Ubuntu.
Results of Snap List:
________________________________
marcos@marcos-Latitude-6430U:~$ snap list
Name Version Rev Tracking Publisher Notes
atom 1.57.0 282 latest/stable snapcrafters classic
authy 1.8.4 6 latest/stable twilio-authy -
brackets 1.14.1 138 latest/stable snapcrafters classic
chartgeany 6.2.8-1snap 12 latest/stable lucast70 -
chromium 93.0.4577.82 1753 latest/stable canonical✓ -
core 16-2.51.4 11606 latest/stable canonical✓ core
core18 20210722 2128 latest/stable canonical✓ base
core20 20210702 1081 latest/stable canonical✓ base
gimp 2.10.24 372 latest/stable snapcrafters -
gnome-3-28-1804 3.28.0-19-g98f9e67.98f9e67 161 latest/stable canonical✓ -
gnome-3-34-1804 0+git.3556cb3 72 latest/stable/… canonical✓ -
gnome-3-38-2004 0+git.6ba6040 70 latest/stable canonical✓ -
gtk-common-themes 0.1-52-gb92ac40 1515 latest/stable/… canonical✓ -
hugo v0.88.1 11017 latest/stable hugo-authors -
kde-frameworks-5-core18 5.61.0 32 latest/stable kde✓ -
onlyoffice-desktopeditors 6.3.1 81 latest/stable onlyoffice✓ -
pocket-browser 1.6.2 10 latest/stable pocketinc -
snap-store 3.38.0-64-g23c4c77 547 latest/stable/… canonical✓ -
snapd 2.51.4 12883 latest/stable canonical✓ snapd
__________________________________
please help
ProblemType: Bug
DistroRelease: Ubuntu 21.04
Package: snap (not installed)
ProcVersionSignature: Ubuntu 5.11.0-34.36-generic 5.11.22
Uname: Linux 5.11.0-34-generic x86_64
ApportVersion: 2.20.11-0ubuntu65.3
Architecture: amd64
CasperMD5CheckResult: unknown
CurrentDesktop: ubuntu:GNOME
Date: Thu Sep 16 12:44:09 2021
InstallationDate: Installed on 2021-01-13 (246 days ago)
InstallationMedia: Ubuntu 20.10 "Groovy Gorilla" - Release amd64 (20201022)
ProcEnviron:
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: snap
UpgradeStatus: Upgraded to hirsute on 2021-06-10 (97 days ago) |
|
| 2021-09-20 07:07:19 |
Paweł Stołowski |
summary |
Recent update DELETED SNAP PROGRAMS |
Ubuntu update disconnected all snaps |
|
| 2021-09-20 14:17:13 |
Paweł Stołowski |
snapd: status |
Incomplete |
Confirmed |
|
| 2021-09-20 14:17:16 |
Paweł Stołowski |
snapd: importance |
Undecided |
High |
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| 2021-09-20 14:17:22 |
Paweł Stołowski |
snapd: assignee |
|
Paweł Stołowski (stolowski) |
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| 2021-09-20 15:28:29 |
Paweł Stołowski |
snapd: status |
Confirmed |
In Progress |
|
| 2021-09-30 11:41:25 |
Maciej Borzecki |
snapd: status |
In Progress |
Fix Committed |
|
| 2021-10-04 15:51:38 |
Marcos Chirinos |
attachment added |
|
Journalctl output sept 15 & 16 https://bugs.launchpad.net/ubuntu/+source/snapd/+bug/1943853/+attachment/5530526/+files/SnapdDisconnectJournal.txt |
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