Comment 91 for bug 375148

Rolf: I know that you, Ahmed and others have worked together on the package and that lots of volunteers devote time by testing fixes, finding more information, etc. and that this time is valuable. I thank everybody for doing this work. If you know how long I've been involved in the Ubuntu project and its community, you can probably imagine that I have a good feeling for how much effort people put into Ubuntu and other Open Source projects.

This bug report is a rare example where a lot of energy is wasted by blaming others and complaining instead of creating a spirit of "let's fix this together". I know that I personally would have had less and less an interest to fix things if I would have been the subject of the continued moaning and complaining.

Ahmed closed this bug once (fix released) and that was today. I still don't see any new information that indicates that reopening this bug is warranted.

Let's please all try to get back to a very focused discussion. I really don't want this bug report an example for how the Ubuntu QA world works, because it isn't.

I had a chat with Rolf on IRC and this is what I (with little time, and little personal interest in modems although I realise how important they are to others) can contribute to the discussion:

 - update the bug summary with a foolproof test-case
 - work with Ahmed on an apport script to get more and information for future bug reports.