"GDBus.Error:com.google.code.AccountsSSO.SingleSignOn.Error.NoConnection: Host accounts.google.com not found" while network available

[Lucio Torre]

While calling signon_auth_session_new from accounts-polld i kept getting
 2014/07/28 19:26:05 Account 2 failed to authenticate: GDBus.Error:com.google.code.AccountsSSO.SingleSignOn.Error.NoConnection: Host accounts.google.com not found

But network was available. Error was not transient as this call was repeated every 5 minutes for a long time and network on the phone was available (tested browser and scopes).

Tested on:
$ system-image-cli -i
current build number: 154
device name: mako
channel: ubuntu-touch/devel-proposed
alias: ubuntu-touch/utopic-proposed
last update: 2014-07-28 15:59:27
version version: 154
version ubuntu: 20140728
version device: 20140725.1

[David Barth (dbarth)]

Quick feedback on the error.

1st it appears as a network error. Either because a DNS lookup failed (accounts.google.com) or because somehow the plugin checked some erroneous NetworkManager API telling it the network was done.

It seems you end up on line 163 in base-plugin.cpp of the OAuth2 module:
http://bazaar.launchpad.net/~online-accounts/signon-plugin-oauth2/trunk/view/head:/src/base-plugin.cpp#L163

And that could be due to that NetworkManager interface getting confused.

Can you verify with the nm tools and see what NM reports?

[David Barth (dbarth)]

This also seems to be another aspect of this bug: https://bugs.launchpad.net/account-plugins/+bug/1349975

[Lucio Torre (lucio.torre)]

Getting this now. Some debug data:

phablet@ubuntu-phablet:/var/log$ nmcli nm
RUNNING STATE WIFI-HARDWARE WIFI WWAN-HARDWARE WWAN
running connected enabled enabled enabled disabled
phablet@ubuntu-phablet:/var/log$ nmcli d
DEVICE TYPE STATE
wlan0 802-11-wireless connected
/ril_0 gsm disconnected

$ ping accounts.google.com
PING accounts.l.google.com (74.125.131.84) 56(84) bytes of data.
64 bytes from vc-in-f84.1e100.net (74.125.131.84): icmp_seq=1 ttl=43 time=205 ms
^C

$ tail -f ./.cache/upstart/account-polld.log
[...]
2014/08/04 20:25:33 Account 2 failed to authenticate: GDBus.Error:com.google.code.AccountsSSO.SingleSignOn.Error.NoConnection: Host accounts.google.com not found
[...]

[Lucio Torre (lucio.torre)]

Ive been unable to authenticate to google at all during today, but facebook and twitter work without issues

[Lucio Torre (lucio.torre)]

olli has the same issue

[Renato Araujo Oliveira Filho (renatofilho)]

I have the same issue and I can ping accounts.google.com

[Renato Araujo Oliveira Filho (renatofilho)]

I WORKAROUND it disabling and enabling notifications on online accounts settings.

[Sergio Schvezov (sergiusens)]

this might be masking the actual error:

if (err <= QNetworkReply::UnknownNetworkError)
        type = Error::NoConnection;

[Alberto Mardegan (mardy)]

If you are affected by this bug, please uncomment the LoggingLevel line in /etc/signond.conf, then you'll find the logs in the syslog; the real error should be visible, there.