Brother MFC-9440CN will not scan with 18.04 LTS

[cigtoxdoc]

Have Brother MFC-9440CN multifunctional system connected to PC running 18.04 LTS. Everything on the MFC-9440CN worked before upgrade from 16.04 LTS to 18.04 LTS. All Brother software for this device downloaded and installed after upgrade, including the UDEV package. Xsane and all other required packages loaded.

Scanner will not work. If I reboot PC to run Win XP (all my PCs are dual boot), scanner works fine.

[Paul White (paulw2u)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command only once, as it will automatically gather debugging information, in a terminal:

apport-collect 1779185

When reporting bugs please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

[cigtoxdoc (lauterba)]

You are asking me to report a problem with a PC that is not the same as I use for my email. How should I handle?

John

-----Original Message-----
From: Paul White <email address hidden>
Reply-To: Bug 1779185 <email address hidden>
To: <email address hidden>
Subject: [Bug 1779185] Re: Brother MFC-9440CN will not scan with 18.04 LTS
Date: Fri, 29 Jun 2018 14:37:40 -0000

Thank you for taking the time to report this bug and helping to makeUbuntu better. Please execute the following command only once, as itwill automatically gather debugging information, in a terminal:
apport-collect 1779185
When reporting bugs please use apport by using 'ubuntu-bug' and the nameof the package affected. You can learn more about this functionality athttps://wiki.ubuntu.com/ReportingBugs.

[Karolis (reklamukibiras)]

Have you tried this workaround described in bug https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1741977 message #4? Are you using USB3 socket? Does it work on USB2?

[cigtoxdoc (lauterba)]

I have given up fighting scanning on PCs using 18.04. It is easier to reboot the PC to windows, do the scanning from windows and use Ext2 volume manager to send the files back to the drives used by Ubuntu. Devices and software (PDF Studio Pro) that worked very well under 16.04 don't work under 18.04. My main reason for going to 18.04 was to get rid of a version of evolution that had problems ans was no longer support. My consulting business runs on evolution (primarily for e-mail).

I should not have to worry if a PC has USB2 or a combination of USB2 and USB3

John
-----Original Message-----
From: Karolis <email address hidden>
Reply-To: Bug 1779185 <email address hidden>
To: <email address hidden>
Subject: [Bug 1779185] Re: Brother MFC-9440CN will not scan with 18.04 LTS
Date: Mon, 02 Jul 2018 20:12:59 -0000

Have you tried this workaround described in bughttps://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1741977message #4? Are you using USB3 socket? Does it work on USB2?

[Karolis (reklamukibiras)]

> I should not have to worry if a PC has USB2 or a combination of USB2 and USB3

Yeah, well I know that you shouldn't, me neither, but it is very likely that this bug exists precisely because of that. Back in 2017 June, one guy submitted this workaround to RedHat https://bugzilla.redhat.com/show_bug.cgi?id=1458903

If you are affected by the same issue, then at least 3 bugs in this 'sane-backends' backlog could be merged into one - less clutter, more clear reason, affects more users, more chance to get it fixed faster.

> It is easier to reboot the PC to windows, do the scanning from windows and use Ext2 volume manager to send the files back to the drives used by Ubuntu.

That really doesn't sound like an easy (and not frustrating) solution. I'm currently doing roughly the same but instead of booting another OS, I turn on my other PC with Debian, which seem to work (which also has a little older version of the libsane package).

[Gunnar Hjalmarsson (gunnarhj)]

Issue about to be fixed in 18.04