[Lucid Beta2] Album purchased through Ubuntu One Music Store has not fully downloaded after many hours

Bug #559275 reported by Jeff Lane 
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
rhythmbox-ubuntuone-music-store (Ubuntu)
Confirmed
Critical
Unassigned

Bug Description

Binary package hint: rhythmbox-ubuntuone-music-store

Decided to try out the music store last night. So I purchased the album HAARP [Live From Wembley Stadium] by the band Muse.

The album has 14 tracks and I paid the 10.87 for the full album, instead of just purchasing individual tracks.

However, after a few minutes, only a few of the tracks were in my U1 space. After waiting several hours (over night) I am STILL missing several tracks.

As of this morning, Rhythmbox shows, under Music/Purchased From Ubuntu One the following:
Track Name
1 Intro
3 Hysteria
6 Butterflies and Hurricanes
7 Invincible
8 Starlight
10 New Born
11 Unintended
12 Micro Cuts
13 Stockholm Syndrome
14 Take a Bow

Ubuntu One shows the same 10 tracks, so sync between Rhythmbox and U1 seems to be working, however, getting the tracks from the Music Store to Ubuntu One has failed.

I'm missing the following tracks from that album:
Track Name
2 Knights of Cydonia (the reason I bought this in the first place)
4 Supermassive Black Hole
5 Map Of The Problematique
9 Time Is Running Out

I'm marking this as very hight, because I actually paid money for this album, and so, instead of a beta tester, I am now an unhappy customer...

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: rhythmbox-ubuntuone-music-store 0.0.8-0ubuntu1
ProcVersionSignature: Ubuntu 2.6.32-19.28-generic 2.6.32.10+drm33.1
Uname: Linux 2.6.32-19-generic x86_64
NonfreeKernelModules: nvidia
Architecture: amd64
CheckboxSubmission: 89874cc6062c150ee1cec9632b63a0a3
CheckboxSystem: 5f30ac82cc48ed91bb5240b61cb4e295
Date: Fri Apr 9 10:14:20 2010
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release amd64 (20091027)
PackageArchitecture: all
ProcEnviron:
 LANG=en_US.utf8
 SHELL=/bin/bash
SourcePackage: rhythmbox-ubuntuone-music-store

Revision history for this message
Jeff Lane  (bladernr) wrote :
Changed in rhythmbox-ubuntuone-music-store (Ubuntu):
status: New → Confirmed
importance: Undecided → Critical
Revision history for this message
Jeff Lane  (bladernr) wrote :

Addendum... by Very High, I mean Critical. This is ABSOLUTELY critical. If U1MS is going to fly, this sort of thing MUST NOT HAPPEN, especially when a new customer (as I was) buys their first album (as I did). THIS kind of thing will generate more negative press than just about ANYTHING else when people start talking and complaining about the Music Store.

To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.