Download is stalled for several minutes

Bug #544622 reported by Uphaar Agrawalla
60
This bug affects 10 people
Affects Status Importance Assigned to Milestone
Ubuntu One Servers
Fix Released
Medium
Alejandro J. Cura

Bug Description

The download seems to be stuck/stalled for a few minutes (>5 minutes) after clicking on checkout. I tried testing this with the free downloads available from 7digital. At this stage the status indicates "Transferring to your Ubuntu One storage".
After a while, suddenly the progress bar starts and completes.

So when the status is "Transferring to your Ubuntu One storage":
1. Either the download is stalled or
2. It is really transferring content to my Ubuntu One account - in which case:
a. There should be a progress bar indicating the transfer
b. This is really slow, given when the download progress bar does appear (and download starts) it only takes a few seconds to complete.

Revision history for this message
Andrew Mitchell (ajmitch) wrote :

A similar thing has happened to me, where 9 of the 14 tracks of an album have downloaded (and were visible on one.ubuntu.com with the same modified time), but the other 5 have not started to transfer.

Changed in rhythmbox-ubuntuone-music-store:
status: New → Confirmed
Revision history for this message
Stuart Langridge (sil) wrote :

Andrew, the original bug is about downloads not starting for a little while. Your issue is that (some) downloads have not started at all, and I'd like to track those two problems separately. Can you file a new bug so I don't lose track? Thanks!

Revision history for this message
Stuart Langridge (sil) wrote :

Uphaar: part of what we're doing with the beta is assessing how much simultaneous download capacity we need to make sure that people get their purchased songs as soon as possible, and we're still working that out, which is why this took a little longer than you might have expected.

affects: rhythmbox-ubuntuone-music-store → ubuntuone-servers
Changed in ubuntuone-servers:
assignee: nobody → Alejandro J. Cura (alecu)
tags: added: music-store
Revision history for this message
gorkon (gorkon) wrote :

Confirmed....it NEVER downloads on my system at all. I had it open for HOURS.

Revision history for this message
Uphaar Agrawalla (uphaar) wrote :

gorkon: I think your (and Andrew's) problem is different as Stuart already mentioned. For me the download is stalled for several minutes but it always happens and completes successfully. Please open another bug for your problem.

Stuart Langridge (sil)
Changed in ubuntuone-servers:
importance: Undecided → Medium
tags: added: download-daemon
Changed in ubuntuone-servers:
status: Confirmed → Fix Released
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