[XPS L501X, Realtek ALC665, Speaker, Internal] "Analog Stereo" and "Build-in speaker" appears "unplugged/unavailable"

[Artur Kwiatkowski]

After upgrading from 19.04 to 20.04 sound did not work. "Analog Stereo" and "Build-in speaker" appears "unplugged/unavaiable". I can change it in volume control -> configuration to Analog Stereo Duplex (unplugged)(unavaiable) and sound does play, but after each reboot computer changes to Digital Stereo IEC985 and do not play sound until changed again.
I did reinstall of alsa and pulse according to some forums but this didn't work.
Before upgrade everything always worked out of the box since 2009 on this computer. I know it's a little old but it works excellent! Please help.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: pulseaudio 1:13.99.1-1ubuntu3
ProcVersionSignature: Ubuntu 5.4.0-28.32-generic 5.4.30
Uname: Linux 5.4.0-28-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu27
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: kwiatek 1472 F.... pulseaudio
 /dev/snd/controlC0: kwiatek 1472 F.... pulseaudio
 /dev/snd/pcmC0D0c: kwiatek 1472 F...m pulseaudio
 /dev/snd/pcmC0D0p: kwiatek 1472 F...m pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: XFCE
Date: Thu Apr 30 09:25:27 2020
InstallationDate: Installed on 2020-02-25 (64 days ago)
InstallationMedia: Xubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
SourcePackage: pulseaudio
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:MID successful
Symptom_Card: Built-in Audio - HDA Intel MID
Symptom_DevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: kwiatek 1472 F.... pulseaudio
 /dev/snd/controlC0: kwiatek 1472 F.... pulseaudio
 /dev/snd/pcmC0D0c: kwiatek 1472 F...m pulseaudio
 /dev/snd/pcmC0D0p: kwiatek 1472 F...m pulseaudio
Symptom_Jack: Speaker, Internal
Symptom_PulsePlaybackTest: PulseAudio playback test failed
Symptom_Type: No sound at all
Title: [XPS L501X, Realtek ALC665, Speaker, Internal] No sound at all
UpgradeStatus: Upgraded to focal on 2020-04-25 (4 days ago)
dmi.bios.date: 07/26/2011
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A08
dmi.board.vendor: Dell Inc.
dmi.board.version: A08
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: A08
dmi.modalias: dmi:bvnDellInc.:bvrA08:bd07/26/2011:svnDellInc.:pnXPSL501X:pvrA08:rvnDellInc.:rn:rvrA08:cvnDellInc.:ct8:cvrA08:
dmi.product.name: XPS L501X
dmi.product.version: A08
dmi.sys.vendor: Dell Inc.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Dimas Martínez Morera (dimasmm)]

I have the same problem. However, I'm able to record audio (with internal mic) using audacity. Also, plugged in microphone/phones work ok.

[Daniel van Vugt (vanvugt)]

This is the second time I've seen this issue reported against XFCE recently but I can't find the other report right now. Please try:

1. Log out.

2. Ctrl+Alt+F4 and log into the text console.

3. rm -rf .config/pulse

4. Ctrl+Alt+F1 and log in again.

Has that fixed it?

[Dimas Martínez Morera (dimasmm)]

That worked for me, thanks! However, internal microphone still appears as "unplugged" in pavucontrol.

[Artur Kwiatkowski (kffiatek)]

> 1. Log out.
> 2. Ctrl+Alt+F4 and log into the text console.
> 3. rm -rf .config/pulse
> 4. Ctrl+Alt+F1 and log in again.

This did not help for me. I still need to change pulse configuration to "Analog Stereo Duplex (unplugged)(unavailable)" every boot to have sound.

Will reinstall of 20.04 help or should I go back to 19?

[kffiatek (kffiatek-d)]

So, I've tried. Reinstalling did not help. Also, problem is even worse on kubuntu i've tried. There is no option "Analog Stereo Duplex (unplugged)(unavailable)" to choose and turn on sound.

[Charles Bruce (cbruce12)]

I have a Dell XPS L501X with exactly the same problem. The fix above:

> volume control -> configuration to Analog Stereo Duplex (unplugged)

I the only thing that has worked for me.

I've tried multiple other suggestions on other sites, include renaming .config/pulse folder then reboot, force-reload of alsa, removing the pulse-audio and alsa-base packages from the system, and reinstalling them, and reviewing all settings in alsa mixer.

Ubuntu works perfectly on this laptop. I had 19.04 previously, and sound worked fine. An upgrade to 20.04 didn't work as selecting the nVidia video driver nvidia-driver-390 would not let the OS boot into the GUI. What is strange is a complete wipe and reinstall of 20.04 from scratch worked fine, and that video driver was selected automatically.

I'm so glad I found this post, as I now have sound again. For now I'm content changing the setting by hand after a reboot.

[kffiatek (kffiatek-d)]

After today's upgrade:
pulseaudio/focal-updates,focal-security,now 1:13.99.1-1ubuntu3.2 amd64 [installed]

Sound stopped completely: "Establishing connection to pulseaudio. Please wait" - goes forever.

How can I downgrade to pulseaudio-module-bluetooth_13.99.1-1ubuntu3?
# sudo apt install pulseaudio=13.99.1-lubuntu3
This says Version '13.99.1-lubuntu3' for 'pulseaudio' was not found" despite this:
Listing... Done
pulseaudio/focal-updates,focal-security 1:13.99.1-1ubuntu3.2 amd64
pulseaudio/focal 1:13.99.1-1ubuntu3 amd64

Greetings

[Daniel van Vugt (vanvugt)]

Thanks for the bug report. The regression in pulseaudio update 1:13.99.1-1ubuntu3.2 (particularly on some Dells) is already covered by bug 1878327 and bug 1876065 so we should use those.

[kffiatek (kffiatek-d)]

For me, upgrading from groovy helped
Add and uncomment lines to sources.list

#deb http://pl.archive.ubuntu.com/ubuntu/ groovy main restricted universe multiverse
#deb http://pl.archive.ubuntu.com/ubuntu/ groovy-backports main restricted universe multiverse
#deb http://pl.archive.ubuntu.com/ubuntu/ groovy-security main restricted universe multiverse
#deb http://pl.archive.ubuntu.com/ubuntu/ groovy-updates main restricted universe multiverse
#deb http://pl.archive.ubuntu.com/ubuntu/ groovy-proposed main restricted universe multiverse

apt update

apt install libpulse0/groovy-proposed
apt install pulseaudio/groovy-proposed

! comment out those lines in sources.list again
! run apt update again
! do not upgrade your ubuntu when groovy repositories are turned on