Ubuntu
pulseaudio package

No sound on 17.04 [System Product Name, Realtek ALC887-VD, Green Line Out, Rear]

Bug #1705943 reported by Kyle Enger on 2017-07-23

This bug report is a duplicate of: Bug #1300844: No sound kernel 3.13 ALC887-VD but kernel 3.14 fixes it. Edit Remove

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	pulseaudio (Ubuntu)	New	Undecided	Unassigned

Bug Description

I upgraded from 16.10 to 17.04 using Software Updater on 2017-07-22. The upgrade is working well except for almost complete lack of sound; the only time I've heard sound is with the 1st set (but not 2nd set) of test tones during the ubuntu-bug submission process for this bug. It is not a hardware issue since my machine is a dual boot with Windows 10 and sound works on Windows. pavucontrol says I have "Built-in Audio Digital Stereo (IEC958)" and indicates the system is not muted and shows a visual indicator of sound being played when I play a test sound. aplay -l gives the following:

**** List of PLAYBACK Hardware Devices ****
card 0: HDMI [HDA ATI HDMI], device 3: HDMI 0 [HDMI 0]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 2: Generic [HD-Audio Generic], device 0: ALC887-VD Analog [ALC887-VD Analog]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 2: Generic [HD-Audio Generic], device 1: ALC887-VD Digital [ALC887-VD Digital]
  Subdevices: 0/1
  Subdevice #0: subdevice #0

Thank you for your help, and I'll be happy to provide further info as needed.

ProblemType: Bug
DistroRelease: Ubuntu 17.04
Package: pulseaudio 1:10.0-1ubuntu2
ProcVersionSignature: Ubuntu 4.10.0-28.32-generic 4.10.17
Uname: Linux 4.10.0-28-generic x86_64
ApportVersion: 2.20.4-0ubuntu4.5
Architecture: amd64
CurrentDesktop: Unity:Unity7
Date: Sun Jul 23 16:10:22 2017
EcryptfsInUse: Yes
InstallationDate: Installed on 2016-11-27 (238 days ago)
InstallationMedia: Ubuntu 16.10 "Yakkety Yak" - Release amd64 (20161012.2)
SourcePackage: pulseaudio
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Generic successful
Symptom_Card: Built-in Audio - HD-Audio Generic
Symptom_Jack: Green Line Out, Rear
Symptom_PulsePlaybackTest: PulseAudio playback test failed
Symptom_Type: No sound at all
Title: [System Product Name, Realtek ALC887-VD, Green Line Out, Rear] No sound at all
UpgradeStatus: Upgraded to zesty on 2017-07-22 (1 days ago)
dmi.bios.date: 07/16/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1701
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: A88XM-PLUS
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1701:bd07/16/2014:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnA88XM-PLUS:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

Tags:

Revision history for this message

Kyle Enger (engerkyl) wrote on 2017-07-23:

AlsaInfo.txt Edit (48.9 KiB, text/plain; charset="utf-8")
AudioDevicesInUse.txt Edit (354 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (75.1 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (3.9 KiB, text/plain; charset="utf-8")
JournalErrors.txt Edit (30.2 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.2 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (112 bytes, text/plain; charset="utf-8")
PulseList.txt Edit (27.8 KiB, text/plain; charset="utf-8")
Symptom_DevicesInUse.txt Edit (354 bytes, text/plain; charset="utf-8")

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2017-07-24:

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 1302253, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.