Ubuntu
pulseaudio package

  1. Bug #1650259
  2. Comment #0

Comment 0 for bug 1650259

Revision history for this message
jacopo.tolja (jacopo-tolja) wrote : [XPS 13 9350, Realtek ALC3246, Speaker, Internal] No sound at all after making sound test

The problem is that there is no sound at the jack for the headphones.
I was trying the sound test and after I change the surround option available in the sound test, the whole sound disappear and the default output device disappear in the Audio settings.
Trying to fix an existing unresolved problem actually made it worse.
Now I do not have any sound at all internal and from the jack for the headphone.
By the way I tested a windows 10 live and the sound worked also from the jack for the headphones!!!
Have not being using windows for the last 10 years I was impressed how they have improved.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: pulseaudio 1:8.0-0ubuntu3.1
ProcVersionSignature: Ubuntu 4.4.0-53.74-generic 4.4.30
Uname: Linux 4.4.0-53-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: jaki 2355 F.... pulseaudio
CurrentDesktop: Unity
Date: Thu Dec 15 12:41:55 2016
DistributionChannelDescriptor:
 # This is a distribution channel descriptor
 # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
 canonical-oem-somerville-trusty-amd64-osp1-20150720-0
InstallationDate: Installed on 2016-06-25 (173 days ago)
InstallationMedia: Ubuntu 14.04 "Trusty" - Build amd64 LIVE Binary 20150720-04:06
ProcEnviron:
 LANGUAGE=it
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=it_IT.UTF-8
 SHELL=/bin/bash
SourcePackage: pulseaudio
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH successful
Symptom_Card: Audio interno - HDA Intel PCH
Symptom_DevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: jaki 2355 F.... pulseaudio
Symptom_Jack: Speaker, Internal
Symptom_PulsePlaybackTest: PulseAudio playback test failed
Symptom_Type: No sound at all
Title: [XPS 13 9350, Realtek ALC3246, Speaker, Internal] No sound at all
UpgradeStatus: Upgraded to xenial on 2016-09-07 (98 days ago)
dmi.bios.date: 06/14/2016
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.4.4
dmi.board.name: 0H67KH
dmi.board.vendor: Dell Inc.
dmi.board.version: A03
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.4.4:bd06/14/2016:svnDellInc.:pnXPS139350:pvr:rvnDellInc.:rn0H67KH:rvrA03:cvnDellInc.:ct9:cvr:
dmi.product.name: XPS 13 9350
dmi.sys.vendor: Dell Inc.