evince doesn't print pdf files

Bug #1266762 reported by Malov Victor
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
poppler (Ubuntu)
Incomplete
Undecided
Till Kamppeter

Bug Description

I can't print pdf (10 Mb) file in evince. And it seems that it correctly processed. At least it disappear from print queue without any errors. On printers lcd is showed something like "Processing... Wait" (on Russian) and nothing has happened after.
I tried print all and 1 page, with and without evince preview. Thee resut is the same. Also I can print from other resourses such as text editor, web browser.

My printer: Canon MG8140

ProblemType: Bug
DistroRelease: Ubuntu 13.10
Package: evince 3.10.0-0ubuntu2
ProcVersionSignature: Ubuntu 3.8.0-34.49-generic 3.8.13.12
Uname: Linux 3.8.0-34-generic x86_64
NonfreeKernelModules: fglrx
ApportVersion: 2.12.5-0ubuntu2.2
Architecture: amd64
Date: Tue Jan 7 16:23:52 2014
InstallationDate: Installed on 2013-05-11 (240 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
MarkForUpload: True
SourcePackage: evince
UpgradeStatus: Upgraded to saucy on 2013-12-20 (17 days ago)

Revision history for this message
Malov Victor (malvikus) wrote :
Revision history for this message
Malov Victor (malvikus) wrote :

Now just tried to print from Firefox browser. File raised up to 370Mb and I've got "Remote host did not accept data file (32)" and the status of this print-job "completed". But the behaviour is the same - Canon didn't start print while showed "Processing ... Wait" (on Russian).

Revision history for this message
Malov Victor (malvikus) wrote :

Now tried to open full pdf file which I mentioned before in Firefox browser and to print only one page - successfull. The same in evince - fail.

Revision history for this message
Sebastien Bacher (seb128) wrote :

Thank you for your bug report, that's likely a poppler problem ... Till do you know if that's a known issue?

affects: evince (Ubuntu) → poppler (Ubuntu)
Changed in poppler (Ubuntu):
assignee: nobody → Till Kamppeter (till-kamppeter)
Revision history for this message
Malov Victor (malvikus) wrote :

I searched in launchpad and other resourses, but couldn't find this issue, found the similar, but a little bit different. Now doesn't have confirmation it's known issue.

Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

Please follow the instructions of the sections "CUPS error_log" and "Capturing print job data" on https://wiki.ubuntu.com/DebuggingPrintingProblems. If your printer is connected via USB, follow also the instructions of "USB printer does not print or prints garbage" and if your printer is a PostScript printer, follow also "PostScript (PDF) printer chokes on the PostScript (PDF) coming from Ubuntu". Please attach the resulting files one by one, do not compress them and do not package them together.

Changed in poppler (Ubuntu):
status: New → Incomplete
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