software notifies a problempackage openssh-server 1:7.2p2-4ubuntu2.1 [modified: usr/sbin/sshd] failed to install/upgrade: unable to make backup link of './usr/sbin/sshd' before installing new version: Operation not permitted

[Dorothy Thompson]

I am 85 years old and do not understand the technology nor proper explanation of the problem. I simply tried to update my computer and at the end there was a notification that there was a problem with the system.

ProblemType: Package
DistroRelease: Ubuntu 16.04
Package: openssh-server 1:7.2p2-4ubuntu2.1 [modified: usr/sbin/sshd]
ProcVersionSignature: Ubuntu 4.4.0-78.99-generic 4.4.62
Uname: Linux 4.4.0-78-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.6
Architecture: amd64
Date: Tue May 23 06:52:10 2017
DuplicateSignature:
 package:openssh-server:1:7.2p2-4ubuntu2.1 [modified: usr/sbin/sshd]
 Unpacking openssh-server (1:7.2p2-4ubuntu2.2) over (1:7.2p2-4ubuntu2.1) ...
 dpkg: error processing archive /var/cache/apt/archives/openssh-server_1%3a7.2p2-4ubuntu2.2_amd64.deb (--unpack):
  unable to make backup link of './usr/sbin/sshd' before installing new version: Operation not permitted
ErrorMessage: unable to make backup link of './usr/sbin/sshd' before installing new version: Operation not permitted
InstallationDate: Installed on 2016-04-21 (397 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
RelatedPackageVersions:
 dpkg 1.18.4ubuntu1.2
 apt 1.2.20
SourcePackage: openssh
Title: package openssh-server 1:7.2p2-4ubuntu2.1 [modified: usr/sbin/sshd] failed to install/upgrade: unable to make backup link of './usr/sbin/sshd' before installing new version: Operation not permitted
UpgradeStatus: No upgrade log present (probably fresh install)

[Dorothy Thompson (dorothythomp)]

I do not understand the technology and I find the instructions too
complicated for me. I will take the computer to a technician.

On Wed, May 24, 2017 at 5:50 AM, Apport retracing service <
<email address hidden>> wrote:

> ** Tags removed: need-duplicate-check
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1693160
>
> Title:
> software notifies a problempackage openssh-server 1:7.2p2-4ubuntu2.1
> [modified: usr/sbin/sshd] failed to install/upgrade: unable to make
> backup link of './usr/sbin/sshd' before installing new version:
> Operation not permitted
>
> Status in openssh package in Ubuntu:
> New
>
> Bug description:
> I am 85 years old and do not understand the technology nor proper
> explanation of the problem. I simply tried to update my computer and
> at the end there was a notification that there was a problem with the
> system.
>
> ProblemType: Package
> DistroRelease: Ubuntu 16.04
> Package: openssh-server 1:7.2p2-4ubuntu2.1 [modified: usr/sbin/sshd]
> ProcVersionSignature: Ubuntu 4.4.0-78.99-generic 4.4.62
> Uname: Linux 4.4.0-78-generic x86_64
> ApportVersion: 2.20.1-0ubuntu2.6
> Architecture: amd64
> Date: Tue May 23 06:52:10 2017
> DuplicateSignature:
> package:openssh-server:1:7.2p2-4ubuntu2.1 [modified: usr/sbin/sshd]
> Unpacking openssh-server (1:7.2p2-4ubuntu2.2) over (1:7.2p2-4ubuntu2.1)
> ...
> dpkg: error processing archive /var/cache/apt/archives/
> openssh-server_1%3a7.2p2-4ubuntu2.2_amd64.deb (--unpack):
> unable to make backup link of './usr/sbin/sshd' before installing new
> version: Operation not permitted
> ErrorMessage: unable to make backup link of './usr/sbin/sshd' before
> installing new version: Operation not permitted
> InstallationDate: Installed on 2016-04-21 (397 days ago)
> InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64
> (20160420.1)
> RelatedPackageVersions:
> dpkg 1.18.4ubuntu1.2
> apt 1.2.20
> SourcePackage: openssh
> Title: package openssh-server 1:7.2p2-4ubuntu2.1 [modified:
> usr/sbin/sshd] failed to install/upgrade: unable to make backup link of
> './usr/sbin/sshd' before installing new version: Operation not permitted
> UpgradeStatus: No upgrade log present (probably fresh install)
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/openssh/+bug/
> 1693160/+subscriptions
>

[Seth Arnold (seth-arnold)]

Hello Dorothy,

Please ask whoever takes a look at your computer to inspect this bug. ("ubuntu bug 1693160" should suffice.) These error messages are unusual and may indicate that ssh and sshd have been set immutable, or set to mode 0000, or something even more surprising.

If you never use ssh to connect to other computers, or allow others to connect to your computer with ssh, perhaps these should be removed entirely.

Thanks

[Dorothy Thompson (dorothythomp)]

Thank you for your message I do not use ssh (I don't know what it is).
This is the message on my computer when I was notified that the updating
could not be completed "THE PACKAGE SYSTEM IS BROKEN. Check if you are
using third-party repositories (common source of problems) Furthermore run
the following command on a terminal: sudo apt-get-install-f". I tried this
command and it did not help and I do not use third-party repositories. I
will await your instructions. It is comforting to receive this help from
you. I do not know a technician and have been wondering where to take the
computer, if you can advise me how to fix the problem (with my limited
understanding of the computer mechanics) it would very appreciated. Dorothy

On Thu, May 25, 2017 at 1:56 AM, Seth Arnold <email address hidden>
wrote:

> Hello Dorothy,
>
> Please ask whoever takes a look at your computer to inspect this bug.
> ("ubuntu bug 1693160" should suffice.) These error messages are unusual
> and may indicate that ssh and sshd have been set immutable, or set to
> mode 0000, or something even more surprising.
>
> If you never use ssh to connect to other computers, or allow others to
> connect to your computer with ssh, perhaps these should be removed
> entirely.
>
> Thanks
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1693160
>
> Title:
> software notifies a problempackage openssh-server 1:7.2p2-4ubuntu2.1
> [modified: usr/sbin/sshd] failed to install/upgrade: unable to make
> backup link of './usr/sbin/sshd' before installing new version:
> Operation not permitted
>
> Status in openssh package in Ubuntu:
> New
>
> Bug description:
> I am 85 years old and do not understand the technology nor proper
> explanation of the problem. I simply tried to update my computer and
> at the end there was a notification that there was a problem with the
> system.
>
> ProblemType: Package
> DistroRelease: Ubuntu 16.04
> Package: openssh-server 1:7.2p2-4ubuntu2.1 [modified: usr/sbin/sshd]
> ProcVersionSignature: Ubuntu 4.4.0-78.99-generic 4.4.62
> Uname: Linux 4.4.0-78-generic x86_64
> ApportVersion: 2.20.1-0ubuntu2.6
> Architecture: amd64
> Date: Tue May 23 06:52:10 2017
> DuplicateSignature:
> package:openssh-server:1:7.2p2-4ubuntu2.1 [modified: usr/sbin/sshd]
> Unpacking openssh-server (1:7.2p2-4ubuntu2.2) over (1:7.2p2-4ubuntu2.1)
> ...
> dpkg: error processing archive /var/cache/apt/archives/
> openssh-server_1%3a7.2p2-4ubuntu2.2_amd64.deb (--unpack):
> unable to make backup link of './usr/sbin/sshd' before installing new
> version: Operation not permitted
> ErrorMessage: unable to make backup link of './usr/sbin/sshd' before
> installing new version: Operation not permitted
> InstallationDate: Installed on 2016-04-21 (397 days ago)
> InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64
> (20160420.1)
> RelatedPackageVersions:
> dpkg 1.18.4ubuntu1.2
> apt 1.2.20
> SourcePackage: openssh
> Title: package openssh-server 1:7.2p2-4ubuntu2.1 [modified:
> usr/sbin/sshd] failed to install/upgrade: unable to make backup...

[Seth Arnold (seth-arnold)]

Hello Dorothy,

What's the output of

namei -l /usr/sbin/sshd /usr/bin/ssh
lsattr -d /usr /usr/bin /usr/bin/ssh /usr/sbin /usr/sbin/sshd

Thanks

[Dorothy Thompson (dorothythomp)]

Hello Seth, I am afraid that technology is beyond my expertise. I thank
you for your help but I am not knowledgeable at all to carry out your
instructions. I will ask for help from the person where I purchased the
computer. i phoned him today and he asked me to bring the computer in. At
this time I believe it is the best alternative. Your effort to help me was
appreciated.

On Thu, May 25, 2017 at 8:47 PM, Seth Arnold <email address hidden>
wrote:

> Hello Dorothy,
>
> What's the output of
>
> namei -l /usr/sbin/sshd /usr/bin/ssh
> lsattr -d /usr /usr/bin /usr/bin/ssh /usr/sbin /usr/sbin/sshd
>
> Thanks
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1693160
>
> Title:
> software notifies a problempackage openssh-server 1:7.2p2-4ubuntu2.1
> [modified: usr/sbin/sshd] failed to install/upgrade: unable to make
> backup link of './usr/sbin/sshd' before installing new version:
> Operation not permitted
>
> Status in openssh package in Ubuntu:
> New
>
> Bug description:
> I am 85 years old and do not understand the technology nor proper
> explanation of the problem. I simply tried to update my computer and
> at the end there was a notification that there was a problem with the
> system.
>
> ProblemType: Package
> DistroRelease: Ubuntu 16.04
> Package: openssh-server 1:7.2p2-4ubuntu2.1 [modified: usr/sbin/sshd]
> ProcVersionSignature: Ubuntu 4.4.0-78.99-generic 4.4.62
> Uname: Linux 4.4.0-78-generic x86_64
> ApportVersion: 2.20.1-0ubuntu2.6
> Architecture: amd64
> Date: Tue May 23 06:52:10 2017
> DuplicateSignature:
> package:openssh-server:1:7.2p2-4ubuntu2.1 [modified: usr/sbin/sshd]
> Unpacking openssh-server (1:7.2p2-4ubuntu2.2) over (1:7.2p2-4ubuntu2.1)
> ...
> dpkg: error processing archive /var/cache/apt/archives/
> openssh-server_1%3a7.2p2-4ubuntu2.2_amd64.deb (--unpack):
> unable to make backup link of './usr/sbin/sshd' before installing new
> version: Operation not permitted
> ErrorMessage: unable to make backup link of './usr/sbin/sshd' before
> installing new version: Operation not permitted
> InstallationDate: Installed on 2016-04-21 (397 days ago)
> InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64
> (20160420.1)
> RelatedPackageVersions:
> dpkg 1.18.4ubuntu1.2
> apt 1.2.20
> SourcePackage: openssh
> Title: package openssh-server 1:7.2p2-4ubuntu2.1 [modified:
> usr/sbin/sshd] failed to install/upgrade: unable to make backup link of
> './usr/sbin/sshd' before installing new version: Operation not permitted
> UpgradeStatus: No upgrade log present (probably fresh install)
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/openssh/+bug/
> 1693160/+subscriptions
>