Comment 4 for bug 483666

The error from mail.log is
---
2009-11-16 13:48:07,177 ERROR got an error from dpkg for pkg: '/var/cache/apt/archives/openoffice.org-emailmerge_1%3a3.1.1-5ubuntu1_all.deb': 'subprocess new pre-installation script returned error exit status 30
'
2009-11-16 13:48:07,302 DEBUG running apport_pkgfailure() openoffice.org-emailmerge: subprocess new pre-installation script returned error exit status 30

2009-11-16 13:48:07,481 ERROR got an error from dpkg for pkg: '/var/cache/apt/archives/openoffice.org-emailmerge_1%3a3.1.1-5ubuntu1_all.deb': 'subprocess new pre-installation script returned error exit status 30
'
2009-11-16 13:55:41,354 WARNING no activity on terminal for 240 seconds (Preparing openoffice.org-emailmerge)
2009-11-16 14:07:42,913 ERROR got an error from dpkg for pkg: 'openoffice.org-emailmerge': 'package openoffice.org-emailmerge is already installed and configured
'
2009-11-16 14:07:42,982 DEBUG running apport_pkgfailure() openoffice.org-emailmerge: package openoffice.org-emailmerge is already installed and configured

2009-11-16 14:07:43,160 ERROR got an error from dpkg for pkg: 'openoffice.org-emailmerge': 'package openoffice.org-emailmerge is already installed and configured
'
2009-11-16 15:28:46,901 WARNING no activity on terminal for 240 seconds (Installed libgcj9-0-awt)
2009-11-16 15:39:00,866 ERROR Exception during pm.DoInstall()

And from term.log
---
Preparing to replace openoffice.org-emailmerge 1:3.0.1-9ubuntu3 (using .../openoffice.org-emailmerge_1%3a3.1.1-5ubuntu1_all.deb) ...

dpkg: error processing /var/cache/apt/archives/openoffice.org-emailmerge_1%3a3.1.1-5ubuntu1_all.deb (--unpack):

 subprocess new pre-installation script returned error exit status 30

Not an error with update-manager affecting to openoffice.org
- Did you see a question about running instance of openoffice ?
- If yes what did you answer ?
- If not, were you running the upgrade in non-interactive mode (You can find the current mode with the command "debconf-show debconf" ?

Thanks.