Comment 4 for bug 1229295

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Till Kamppeter (till-kamppeter) wrote :

Can you please check whether there is correctly selected A4 (and not Letter) as paper size everywhere: Select "Printers" in the Control Center/System Settings and right-click your printer's icon. Select "Properties" in the pop-up menu. Now a dialog window appears. Select "Printer Options" on the left and find "Page Size" or "Media Size" on the right. Check whether it is set to "A4". Set it to A4 if it is not.

In the application, in the print dialog make also sure that A4 is selected as page size.

If all this is OK and you have still the problem, follow the instructions of the sections "CUPS error_log" and "Capturing print job data" on https://wiki.ubuntu.com/DebuggingPrintingProblems. Thanks.