System freeze [(EE) NVIDIA(GPU-0): WAIT (2, 8, 0x8000, 0x00039cbc, 0x00039cc4)]

[Juan Alca]

gnome-shell makes the system crash occasionally. Last time was after closing a youtube tab in firefox. Custom keyboard shorcuts are also not working sometimes.

My system is Ubuntu 22.04.2 LTS Linux PC1 5.19.0-38-generic #39~22.04.1-Ubuntu SMP PREEMPT_DYNAMIC

CPU: Ryzen 7 7700X
RAM: 32 GB 6000 CL30
GPU: Nvidia 2060 Super
MOBO: Asrock x670e Steel Legend

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: gnome-shell 42.5-0ubuntu1
ProcVersionSignature: Ubuntu 5.19.0-38.39~22.04.1-generic 5.19.17
Uname: Linux 5.19.0-38-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu82.3
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Mon Apr 10 11:58:07 2023
DisplayManager: gdm3
InstallationDate: Installed on 2023-02-24 (44 days ago)
InstallationMedia: Ubuntu 22.04.2 LTS "Jammy Jellyfish" - Release amd64 (20230223)
RelatedPackageVersions: mutter-common 42.5-0ubuntu1
SourcePackage: gnome-shell
UpgradeStatus: No upgrade log present (probably fresh install)

[Daniel van Vugt (vanvugt)]

That warning (bug 1857392) is not related to crashes. If you experience crashes then please follow: https://wiki.ubuntu.com/Bugs/Responses#Missing_a_crash_report_or_having_a_.crash_attachment

[Daniel van Vugt (vanvugt)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. It sounds like some part of the system has crashed. To help us find the cause of the crash please follow these steps:

1. Look in /var/crash for crash files and if found run:
    ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.

2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us.

Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself.

[Daniel van Vugt (vanvugt)]

Also next time a crash happens, after rebooting please run:

  journalctl -b-1 > prevboot.txt

and attach the resulting text file here.

[Juan Alca (juan-josealca)]

Thank you for your response.

Step 1 failed.

Step 2: The content of the whoopsie-id file is daa3b7c3fcdec25d0a60f0f0b5ab13b44165a5df2fccdccbadf44e9b925dc032ab63eddff2a10e2. The Error tracker returns "No errors have been reported from this system"

I'm attaching the text file from journalctl -b-1 > prevboot.txt

[Daniel van Vugt (vanvugt)]

This seems to be the problem:

Apr 14 11:45:18 PC1 /usr/libexec/gdm-x-session[3296]: (EE) NVIDIA(GPU-0): WAIT (2, 8, 0x8000, 0x00039cbc, 0x00039cc4)

[Mark Kendall (markk)]

I have pretty much the same problem with multiple NVIDIA drivers on PC with nVidia GTX 1050 card, old Gigabyte EP43-DS3 motherboard and Intel Core2 Q9550

Errors in my syslog appear like

Apr 18 23:57:31 hobbs /usr/libexec/gdm-x-session[2294]: (WW) NVIDIA(0): WAIT (1-S, 17, 0x093b, 0x000034d8, 0x00007f28)
Apr 18 23:57:34 hobbs /usr/libexec/gdm-x-session[2294]: (WW) NVIDIA(0): WAIT (2-S, 17, 0x0943, 0x000034d8, 0x00007f64)

Keyboard and mouse lockup (including caps/num lock)

I've gone back to the 470 as I think it happens less frequently with it.

According to this link it looks like the problem was introduced with the 470 drivers and 460 doesn't have the problem https://forums.linuxmint.com/viewtopic.php?t=369578&start=20

There's a number of posts around the place about the problem, eg https://forums.developer.nvidia.com/t/display-freezes-ee-nvidia-gpu-0-wait/194940

I don't have reproduction steps but Firefox can often trigger the problem. At times Firefox will also trigger an almost lock up but keyboard can still respond and if I go to a terminal, eg <ctr><f3> and do a killall firefox I can sometimes get the GUI to respond again but sometimes it's a full reboot required.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Gregory Moyer (syphr42)]

I ran into this issue today and found that disabling "Above 4G Decoding" and "Resizable BAR Support" in my BIOS stopped all the freezes, gnome-shell crashes, and "... /usr/libexec/gdm-x-session[2294]: (WW) NVIDIA(0): WAIT (..." lines in the journal.

For reference, I have a Gigabyte X570 Aorus Elite AMD motherboard with an Ryzen 3700X CPU. My GPU is an Nvidia 1660 Super (which definitely does not have support for resizable BAR). When those two options are set to "Auto" I get the freezes and crashes. I had to explicitly disable them.

[Marcos Alano (mhalano)]

I'm using Ubuntu 24.04 LTS with NVIDIA 550 and I still have this problem. Please let me know if you need any logs or try any procedure.