Comment 2 for bug 1970072

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Daniel van Vugt (vanvugt) wrote : Re: Frequent GPU Resets (and GUI Freeze) by gsd-media-keys

If the GUI freezes but the cursor still moves then it's the gnome-shell process that's frozen while Xorg is not frozen. Although gnome-shell may become frozen by kernel or hardware problems, not just its own bugs.

Next time the problem happens, please:

1. Wait 10 seconds.

2. Reboot.

3. Run:

   journalctl -b-1 > prevboot.txt
   lspci -k > lspci.txt

4. Attach the resulting text files here.

5. Check for crashes using these instructions: https://wiki.ubuntu.com/Bugs/Responses#Missing_a_crash_report_or_having_a_.crash_attachment