Ubuntu
nvidia-graphics-drivers-435 package

  1. Bug #1855938
  2. Comment #3

Comment 3 for bug 1855938

Revision history for this message
Daniel van Vugt (vanvugt) wrote : Re: Screen freezes and only mouse moves

Your kernel log is showing a crash in the Nvidia kernel driver which may or may not be related:
[27603.845573] gpu_i2c_master_xfer+0xf5/0x23b [i2c_nvidia_gpu]

Also, if the mouse moves then that means Xorg is still working. It's only Gnome Shell that has stopped responding.

Please start by following these instructions:

1. Look in /var/crash for crash files and if found run:
    ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.

2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us.

3. If step 2 also failed then apply the workaround from bug 994921, reboot, reproduce the crash, and retry step 1.

Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself.