Comment 8 for bug 535583

On Monday, 2011-02-14 at 21:54:20 -0000, Arnaud Quette wrote:
> I definitely need more info!
> please reply to ALL:

> - what is the exact model and date of manufacturing?

SmartUPS 300I NET. I have the serial number (GS9809283199) but no date.

> - are you sure this unit is ok?

You can't prove the absence of faults.

> - have you really checked the cabling or made the whole (cable + UPS) work
> somehow (using APC's software or apcupsd)?

Well, as I said this is working OK for days or weeks. Then something
happens that triggers a bug in apcsmart.

> - what is the meantime between occurrences of these issues?

I don;t have enough data. It's in the range of weeks or months.

> - is the device reachable (using upsc for example) between issues?

Sure, everything works fine.

> A driver debug output is really needed!

I'm running it again, but no promises. Reboots are much more frequent
than this misbehaviour.

> Note that I'm not the developer of this driver, nor have any acquaintance
> with APC.

Same here. Though I will probably try to locate this bug if we don;t
make progress with the debugging output, either because it does not tell
us enough or because I don't manage to capture it.

I would have thought finding the place in the code where it is trying to
reset the UPS connection wouldn't be this hard.

Lupe Christoph
--
| It is a well-known fact in any organisation that, if you want a job |
| done, you should give it to someone who is already very busy. |
| Terry Pratchett, "Unseen Academicals" |