Ubuntu
network-manager package

Modem is not detected (ever, or for several minutes); computer sometimes freezes; modem-manager sometimes crashes -- Huawei E160

Bug #982283 reported by Rishi Gadhok on 2012-04-15

This bug affects 3 people

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Incomplete	Medium	Unassigned
	network-manager (Ubuntu)	Confirmed	Undecided	Unassigned

Bug Description

Huawei e160 modem isn't consistently detected. It's a hit and miss affair. Sometimes requires several attempts of plugging in and out.
This modem also has a MicroSD card slot and this is probably what is causing the issue. However, no additional drive is reported or mounted automatically.
It just takes 2-5 minutes for the modem to be detected. Following which running it is usually hassle free.

Using ubuntu 12.04

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: network-manager 0.9.4.0-0ubuntu3
ProcVersionSignature: Ubuntu 3.2.0-23.36-generic 3.2.14
Uname: Linux 3.2.0-23-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.0.1-0ubuntu3
Architecture: amd64
Date: Sun Apr 15 17:48:06 2012
InstallationMedia: This
IpRoute:
default via 10.64.64.64 dev ppp0 proto static
10.64.64.64 dev ppp0 proto kernel scope link src 112.79.128.134
169.254.0.0/16 dev ppp0 scope link metric 1000
NetworkManager.state:
[main]
NetworkingEnabled=true
WirelessEnabled=true
WWANEnabled=true
WimaxEnabled=true
SourcePackage: network-manager
UpgradeStatus: Upgraded to precise on 2012-03-18 (28 days ago)
nmcli-dev:
DEVICE TYPE STATE DBUS-PATH
ttyUSB1 gsm connected /org/freedesktop/NetworkManager/Devices/3
eth0 802-3-ethernet unavailable /org/freedesktop/NetworkManager/Devices/1
wlan0 802-11-wireless disconnected /org/freedesktop/NetworkManager/Devices/0
nmcli-nm:
RUNNING VERSION STATE NET-ENABLED WIFI-HARDWARE WIFI WWAN-HARDWARE WWAN
running 0.9.4.0 connected enabled enabled enabled enabled enabled
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu5
Architecture: amd64
ArecordDevices:
**** List of CAPTURE Hardware Devices ****
card 0: Intel [HDA Intel], device 0: ALC665 Analog [ALC665 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: rishi 2189 F.... pulseaudio
/dev/snd/controlC0: rishi 2189 F.... pulseaudio
/dev/snd/pcmC0D0p: rishi 2189 F...m pulseaudio
Card0.Amixer.info:
Card hw:0 'Intel'/'HDA Intel at 0xf0a00000 irq 57'
   Mixer name : 'Realtek ALC665'
   Components : 'HDA:10ec0665,1028046e,00100003'
   Controls : 25
   Simple ctrls : 12
Card1.Amixer.info:
Card hw:1 'NVidia'/'HDA NVidia at 0xcdefc000 irq 17'
   Mixer name : 'Nvidia GPU 14 HDMI/DP'
   Components : 'HDA:10de0014,10de0101,00100100'
   Controls : 24
   Simple ctrls : 4
DistroRelease: Ubuntu 12.04
HibernationDevice: RESUME=UUID=cc0cdc76-9415-4970-9655-ebde53ae90cf
InstallationMedia: This
IpRoute:
default via 192.168.2.1 dev wlan0 proto static
169.254.0.0/16 dev wlan0 scope link metric 1000
192.168.2.0/24 dev wlan0 proto kernel scope link src 192.168.2.104 metric 2
KnownReport: https://bugs.launchpad.net/bugs/452814
MachineType: Dell Inc. XPS L501X
NetworkManager.state:
[main]
NetworkingEnabled=true
WirelessEnabled=true
WWANEnabled=true
WimaxEnabled=true
NonfreeKernelModules: nvidia
Package: network-manager 0.9.4.0-0ubuntu3
PackageArchitecture: amd64
ProcFB:

ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-23-generic root=UUID=c6230f54-6e0e-4a44-9ad2-f195df33ec06 ro resume=UUID=cc0cdc76-9415-4970-9655-ebde53ae90cf quiet splash
ProcVersionSignature: Ubuntu 3.2.0-23.36-generic 3.2.14
RelatedPackageVersions:
linux-restricted-modules-3.2.0-23-generic N/A
linux-backports-modules-3.2.0-23-generic N/A
linux-firmware 1.79
StagingDrivers: mei
Tags: precise staging precise
Uname: Linux 3.2.0-23-generic x86_64
UpgradeStatus: Upgraded to precise on 2012-03-18 (39 days ago)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 07/26/2011
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A08
dmi.board.name: 0J1VR3
dmi.board.vendor: Dell Inc.
dmi.board.version: A08
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: A08
dmi.modalias: dmi:bvnDellInc.:bvrA08:bd07/26/2011:svnDellInc.:pnXPSL501X:pvrA08:rvnDellInc.:rn0J1VR3:rvrA08:cvnDellInc.:ct8:cvrA08:
dmi.product.name: XPS L501X
dmi.product.version: A08
dmi.sys.vendor: Dell Inc.
nmcli-dev:
DEVICE TYPE STATE DBUS-PATH
eth0 802-3-ethernet unavailable /org/freedesktop/NetworkManager/Devices/1
wlan0 802-11-wireless connected /org/freedesktop/NetworkManager/Devices/0
nmcli-nm:
RUNNING VERSION STATE NET-ENABLED WIFI-HARDWARE WIFI WWAN-HARDWARE WWAN
running 0.9.4.0 connected enabled enabled enabled enabled disabled
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu5
Architecture: amd64
ArecordDevices:
**** List of CAPTURE Hardware Devices ****
card 0: Intel [HDA Intel], device 0: ALC665 Analog [ALC665 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: rishi 2189 F.... pulseaudio
/dev/snd/controlC0: rishi 2189 F.... pulseaudio
Card0.Amixer.info:
Card hw:0 'Intel'/'HDA Intel at 0xf0a00000 irq 57'
   Mixer name : 'Realtek ALC665'
   Components : 'HDA:10ec0665,1028046e,00100003'
   Controls : 25
   Simple ctrls : 12
Card1.Amixer.info:
Card hw:1 'NVidia'/'HDA NVidia at 0xcdefc000 irq 17'
   Mixer name : 'Nvidia GPU 14 HDMI/DP'
   Components : 'HDA:10de0014,10de0101,00100100'
   Controls : 24
   Simple ctrls : 4
DistroRelease: Ubuntu 12.04
HibernationDevice: RESUME=UUID=cc0cdc76-9415-4970-9655-ebde53ae90cf
InstallationMedia: This
IpRoute:
default via 192.168.2.1 dev wlan0 proto static
169.254.0.0/16 dev wlan0 scope link metric 1000
192.168.2.0/24 dev wlan0 proto kernel scope link src 192.168.2.104 metric 2
KnownReport: https://bugs.launchpad.net/bugs/452814
MachineType: Dell Inc. XPS L501X
NetworkManager.state:
[main]
NetworkingEnabled=true
WirelessEnabled=true
WWANEnabled=true
WimaxEnabled=true
NonfreeKernelModules: nvidia
Package: network-manager 0.9.4.0-0ubuntu3
PackageArchitecture: amd64
ProcFB:

See original description

Tags:

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-15:

CRDA.txt Edit (257 bytes, text/plain; charset="utf-8")
Dependencies.txt Edit (2.5 KiB, text/plain; charset="utf-8")
IfupdownConfig.txt Edit (351 bytes, text/plain; charset="utf-8")
IpAddr.txt Edit (699 bytes, text/plain; charset="utf-8")
IwConfig.txt Edit (287 bytes, text/plain; charset="utf-8")
NetDevice.eth0.txt Edit (511 bytes, text/plain; charset="utf-8")
NetDevice.lo.txt Edit (206 bytes, text/plain; charset="utf-8")
NetDevice.ppp0.txt Edit (197 bytes, text/plain; charset="utf-8")
NetDevice.wlan0.txt Edit (487 bytes, text/plain; charset="utf-8")
NetworkManager.conf.txt Edit (69 bytes, text/plain; charset="utf-8")
PciNetwork.txt Edit (1.3 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (291 bytes, text/plain; charset="utf-8")
RfKill.txt Edit (240 bytes, text/plain; charset="utf-8")
WifiSyslog.txt Edit (115.9 KiB, text/plain; charset="utf-8")
nmcli-con.txt Edit (5.1 KiB, text/plain; charset="utf-8")

Revision history for this message

Launchpad Janitor (janitor) wrote on 2012-04-26:

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in network-manager (Ubuntu):
status:	New → Confirmed

Revision history for this message

Julia Simon (julia-simon) wrote on 2012-04-26:

Excerpt from /var/log/syslog; starting point: modem being connected; ending point: kernel giving up on device recognition. Edit (11.3 KiB, text/plain)

I'm experiencing this bug as well, with one small but important difference: the "hit and miss" behaviour Rishi describes was already present with 11.10/Oneiric on my machine, and after upgrading to 12.04/Precise, the modem doesn't work at all. The kernel detects it when I plug it in, then flip-flops between "storage device" and "modem" for a while (during which the computer freezes for >10 seconds several times), but nothing else happens. NetworkManager cannot "see" the modem.

Pertinent syslog excerpt attached.

Revision history for this message

Mathieu Trudel-Lapierre (cyphermox) wrote on 2012-04-26:

Looks like that device isn't properly being detected, but this shouldn't normally cause the kernel to lock up.

Reassigning to 'linux' so it can be looked at with the option driver or part of the serial stack. We've had this kind of issues before with at least the ZTE MF636.

Once freezes can be fixed it will be easier to make sure the support for the device works properly.

Apr 26 15:28:02 xehxeltic kernel: [ 2497.432509] option: option_instat_callback: error -108
Apr 26 15:28:02 xehxeltic kernel: [ 2497.432981] option1 ttyUSB0: GSM modem (1-port) converter now disconnected from ttyUSB0
Apr 26 15:28:02 xehxeltic kernel: [ 2497.433050] option 1-3:1.0: device disconnected
Apr 26 15:28:12 xehxeltic kernel: [ 2507.188133] tty_ldisc_hangup: waiting (usb-storage) for ttyUSB1 took too long, but we keep waiting...
Apr 26 15:28:14 xehxeltic modem-manager[875]: <warn> (ttyUSB1): open blocked by driver for more than 7 seconds!

Revision history for this message

Brad Figg (brad-figg) wrote on 2012-04-26: Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 982283

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status:	New → Incomplete

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: AcpiTables.txt

AcpiTables.txt Edit (225.0 KiB, text/plain)

apport information

tags:	added: apport-collected staging
description:	updated

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: AlsaDevices.txt

AlsaDevices.txt Edit (925 bytes, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: AplayDevices.txt

AplayDevices.txt Edit (681 bytes, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: BootDmesg.txt

BootDmesg.txt Edit (63.6 KiB, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: CRDA.txt

#10

CRDA.txt Edit (200 bytes, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: Card0.Amixer.values.txt

#11

Card0.Amixer.values.txt Edit (2.4 KiB, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: Card0.Codecs.codec.0.txt

#12

Card0.Codecs.codec.0.txt Edit (12.9 KiB, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: Card1.Amixer.values.txt

#13

Card1.Amixer.values.txt Edit (499 bytes, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: Card1.Codecs.codec.0.txt

#14

Card1.Codecs.codec.0.txt Edit (1.3 KiB, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: Card1.Codecs.codec.1.txt

#15

Card1.Codecs.codec.1.txt Edit (1.3 KiB, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: Card1.Codecs.codec.2.txt

#16

Card1.Codecs.codec.2.txt Edit (1.3 KiB, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: Card1.Codecs.codec.3.txt

#17

Card1.Codecs.codec.3.txt Edit (1.3 KiB, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: CurrentDmesg.txt

#18

CurrentDmesg.txt Edit (20.4 KiB, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: Dependencies.txt

#19

Dependencies.txt Edit (2.6 KiB, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: IfupdownConfig.txt

#20

IfupdownConfig.txt Edit (351 bytes, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: IpAddr.txt

#21

IpAddr.txt Edit (682 bytes, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: IwConfig.txt

#22

IwConfig.txt Edit (514 bytes, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: Lspci.txt

#23

Lspci.txt Edit (21.7 KiB, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: Lsusb.txt

#24

Lsusb.txt Edit (619 bytes, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: NetDevice.eth0.txt

#25

NetDevice.eth0.txt Edit (511 bytes, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: NetDevice.lo.txt

#26

NetDevice.lo.txt Edit (206 bytes, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: NetDevice.wlan0.txt

#27

NetDevice.wlan0.txt Edit (487 bytes, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: NetworkManager.conf.txt

#28

NetworkManager.conf.txt Edit (69 bytes, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: PciMultimedia.txt

#29

PciMultimedia.txt Edit (1.2 KiB, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: PciNetwork.txt

#30

PciNetwork.txt Edit (1.3 KiB, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: ProcCpuinfo.txt

#31

ProcCpuinfo.txt Edit (6.5 KiB, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: ProcEnviron.txt

#32

ProcEnviron.txt Edit (291 bytes, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: ProcInterrupts.txt

#33

ProcInterrupts.txt Edit (4.6 KiB, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: ProcModules.txt

#34

ProcModules.txt Edit (3.1 KiB, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: PulseList.txt

#35

PulseList.txt Edit (26.9 KiB, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: RfKill.txt

#36

RfKill.txt Edit (240 bytes, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: UdevDb.txt

#37

UdevDb.txt Edit (151.4 KiB, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: UdevLog.txt

#38

UdevLog.txt Edit (315.4 KiB, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: WifiSyslog.txt

#39

WifiSyslog.txt Edit (805.1 KiB, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: nmcli-con.txt

#40

nmcli-con.txt Edit (4.9 KiB, text/plain)

apport information

description:

updated

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: AcpiTables.txt

#41

AcpiTables.txt Edit (224.7 KiB, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: AlsaDevices.txt

#42

AlsaDevices.txt Edit (925 bytes, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: AplayDevices.txt

#43

AplayDevices.txt Edit (681 bytes, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: BootDmesg.txt

#44

BootDmesg.txt Edit (63.6 KiB, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: CRDA.txt

#45

CRDA.txt Edit (200 bytes, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: Card0.Amixer.values.txt

#46

Card0.Amixer.values.txt Edit (2.4 KiB, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: Card0.Codecs.codec.0.txt

#47

Card0.Codecs.codec.0.txt Edit (12.9 KiB, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: Card1.Amixer.values.txt

#48

Card1.Amixer.values.txt Edit (499 bytes, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: Card1.Codecs.codec.0.txt

#49

Card1.Codecs.codec.0.txt Edit (1.3 KiB, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: Card1.Codecs.codec.1.txt

#50

Card1.Codecs.codec.1.txt Edit (1.3 KiB, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: Card1.Codecs.codec.2.txt

#51

Card1.Codecs.codec.2.txt Edit (1.3 KiB, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: Card1.Codecs.codec.3.txt

#52

Card1.Codecs.codec.3.txt Edit (1.3 KiB, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: CurrentDmesg.txt

#53

CurrentDmesg.txt Edit (26.8 KiB, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: Dependencies.txt

#54

Dependencies.txt Edit (2.6 KiB, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: IfupdownConfig.txt

#55

IfupdownConfig.txt Edit (351 bytes, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: IpAddr.txt

#56

IpAddr.txt Edit (682 bytes, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: IwConfig.txt

#57

IwConfig.txt Edit (514 bytes, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: Lspci.txt

#58

Lspci.txt Edit (21.7 KiB, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: Lsusb.txt

#59

Lsusb.txt Edit (619 bytes, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: NetDevice.eth0.txt

#60

NetDevice.eth0.txt Edit (511 bytes, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: NetDevice.lo.txt

#61

NetDevice.lo.txt Edit (206 bytes, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: NetDevice.wlan0.txt

#62

NetDevice.wlan0.txt Edit (487 bytes, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: NetworkManager.conf.txt

#63

NetworkManager.conf.txt Edit (69 bytes, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: PciMultimedia.txt

#64

PciMultimedia.txt Edit (1.2 KiB, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: PciNetwork.txt

#65

PciNetwork.txt Edit (1.3 KiB, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: ProcCpuinfo.txt

#66

ProcCpuinfo.txt Edit (6.5 KiB, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: ProcEnviron.txt

#67

ProcEnviron.txt Edit (291 bytes, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: ProcInterrupts.txt

#68

ProcInterrupts.txt Edit (4.6 KiB, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: ProcModules.txt

#69

ProcModules.txt Edit (3.1 KiB, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: PulseList.txt

#70

PulseList.txt Edit (24.4 KiB, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: RfKill.txt

#71

RfKill.txt Edit (240 bytes, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: UdevDb.txt

#72

UdevDb.txt Edit (151.4 KiB, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: UdevLog.txt

#73

UdevLog.txt Edit (315.4 KiB, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: WifiSyslog.txt

#74

WifiSyslog.txt Edit (827.5 KiB, text/plain)

apport information

Revision history for this message

Rishi Gadhok (rishigadhok) wrote on 2012-04-26: nmcli-con.txt

#75

nmcli-con.txt Edit (4.9 KiB, text/plain)

apport information

Revision history for this message

Joseph Salisbury (jsalisbury) wrote on 2012-05-02: Re: Huawei e160 modem isn't always detected. Freezes computer briefly.

#76

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.4kernel[1] (Not a kernel in the daily directory). Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag(Only that one tag, please leave the other tags). This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.4-rc5-precise/

Changed in linux (Ubuntu):
importance:	Undecided → Medium
tags:	added: needs-upstream-testing

Revision history for this message

Pablo (pjferra) wrote on 2012-06-04:

#77

I have the same problem, but I can add a few comments:

Julia: with 12.04 I've been able to make the modem work two or three times (completely random)

When plugging the modem many times the system freezes but not allways.

From time to time, the modem is recognized after several minutes of being connected.

Most of the times, after plugging the modem, modem-manager crashes and apport opens to send a bug report (I don't know how to link the report to this bug)

None of that happened with 10.04.

Revision history for this message

Wolf Rogner (war-rsb) wrote on 2012-07-22:

#78

Same problem here

I can wait for hours and nothing happens.

Thomas Hood (jdthood) on 2012-07-22

summary:

- Huawei e160 modem isn't always detected. Freezes computer briefly.
+ Modem is not detected (ever, or for several minutes); computer sometimes
+ freezes; modem-manager sometimes crashes -- Huawei E160

Revision history for this message

Wolf Rogner (war-rsb) wrote on 2012-08-10:

#79

This is what happens when I plug it in:

Aug 10 22:11:54 mbp kernel: [20218.164199] usb 2-1.3: new high-speed USB device number 7 using ehci_hcd
Aug 10 22:11:54 mbp kernel: [20218.270680] scsi14 : usb-storage 2-1.3:1.0
Aug 10 22:11:54 mbp mtp-probe: checking bus 2, device 7: "/sys/devices/pci0000:00/0000:00:1d.7/usb2/2-1/2-1.3"
Aug 10 22:11:54 mbp mtp-probe: bus: 2, device: 7 was not an MTP device
Aug 10 22:11:55 mbp kernel: [20218.475883] usb 2-1.3: USB disconnect, device number 7
Aug 10 22:12:01 mbp kernel: [20225.059281] usb 2-1.3: new high-speed USB device number 8 using ehci_hcd
Aug 10 22:12:01 mbp mtp-probe: checking bus 2, device 8: "/sys/devices/pci0000:00/0000:00:1d.7/usb2/2-1/2-1.3"
Aug 10 22:12:01 mbp kernel: [20225.164480] option 2-1.3:1.0: GSM modem (1-port) converter detected
Aug 10 22:12:01 mbp kernel: [20225.164620] usb 2-1.3: GSM modem (1-port) converter now attached to ttyUSB0
Aug 10 22:12:01 mbp kernel: [20225.164827] option 2-1.3:1.1: GSM modem (1-port) converter detected
Aug 10 22:12:01 mbp kernel: [20225.164959] usb 2-1.3: GSM modem (1-port) converter now attached to ttyUSB1
Aug 10 22:12:01 mbp kernel: [20225.165758] scsi17 : usb-storage 2-1.3:1.2
Aug 10 22:12:01 mbp kernel: [20225.166765] scsi18 : usb-storage 2-1.3:1.3
Aug 10 22:12:01 mbp mtp-probe: bus: 2, device: 8 was not an MTP device
Aug 10 22:12:02 mbp kernel: [20226.164012] scsi 17:0:0:0: CD-ROM HUAWEI Mass Storage 2.31 PQ: 0 ANSI: 2
Aug 10 22:12:02 mbp kernel: [20226.168773] scsi 18:0:0:0: Direct-Access HUAWEI MMC Storage 2.31 PQ: 0 ANSI: 2
Aug 10 22:12:02 mbp kernel: [20226.175892] sr1: scsi-1 drive
Aug 10 22:12:02 mbp kernel: [20226.176407] sr 17:0:0:0: Attached scsi CD-ROM sr1
Aug 10 22:12:02 mbp kernel: [20226.177800] sr 17:0:0:0: Attached scsi generic sg3 type 5
Aug 10 22:12:02 mbp kernel: [20226.179730] sd 18:0:0:0: Attached scsi generic sg4 type 0
Aug 10 22:12:02 mbp kernel: [20226.190737] sd 18:0:0:0: [sdc] Attached SCSI removable disk

This is what happens when I plug it in:

Aug 10 22:11:54 mbp kernel: [20218.164199] usb 2-1.3: new high-speed USB device number 7 using ehci_hcd
Aug 10 22:11:54 mbp kernel: [20218.270680] scsi14 : usb-storage 2-1.3:1.0
Aug 10 22:11:54 mbp mtp-probe: checking bus 2, device 7: "/sys/devices/pci0000:00/0000:00:1d.7/usb2/2-1/2-1.3"
Aug 10 22:11:54 mbp mtp-probe: bus: 2, device: 7 was not an MTP device
Aug 10 22:11:55 mbp kernel: [20218.475883] usb 2-1.3: USB disconnect, device number 7
Aug 10 22:12:01 mbp kernel: [20225.059281] usb 2-1.3: new high-speed USB device number 8 using ehci_hcd
Aug 10 22:12:01 mbp mtp-probe: checking bus 2, device 8: "/sys/devices/pci0000:00/0000:00:1d.7/usb2/2-1/2-1.3"
Aug 10 22:12:01 mbp kernel: [20225.164480] option 2-1.3:1.0: GSM modem (1-port) converter detected
Aug 10 22:12:01 mbp kernel: [20225.164620] usb 2-1.3: GSM modem (1-port) converter now attached to ttyUSB0
Aug 10 22:12:01 mbp kernel: [20225.164827] option 2-1.3:1.1: GSM modem (1-port) converter detected
Aug 10 22:12:01 mbp kernel: [20225.164959] usb 2-1.3: GSM modem (1-port) converter now attached to ttyUSB1
Aug 10 22:12:01 mbp kernel: [20225.165758] scsi17 : usb-storage 2-1.3:1.2
Aug 10 22:12:01 mbp kernel: [20225.166765] scsi18 : usb-storage 2-1.3:1.3
Aug 10 22:12:01 mbp mtp-probe: bus: 2, device: 8 was not an MTP device
Aug 10 22:12:02 mbp kernel: [20226.164012] scsi 17:0:0:0: CD-ROM            HUAWEI   Mass Storage     2.31 PQ: 0 ANSI: 2
Aug 10 22:12:02 mbp kernel: [20226.168773] scsi 18:0:0:0: Direct-Access     HUAWEI   MMC Storage      2.31 PQ: 0 ANSI: 2
Aug 10 22:12:02 mbp kernel: [20226.175892] sr1: scsi-1 drive
Aug 10 22:12:02 mbp kernel: [20226.176407] sr 17:0:0:0: Attached scsi CD-ROM sr1
Aug 10 22:12:02 mbp kernel: [20226.177800] sr 17:0:0:0: Attached scsi generic sg3 type 5
Aug 10 22:12:02 mbp kernel: [20226.179730] sd 18:0:0:0: Attached scsi generic sg4 type 0
Aug 10 22:12:02 mbp kernel: [20226.190737] sd 18:0:0:0: [sdc] Attached SCSI removable disk

Revision history for this message

Wolf Rogner (war-rsb) wrote on 2012-12-04:

#80

With Ubuntu 12.10 this works again

Revision history for this message

Wolf Rogner (war-rsb) wrote on 2015-10-15:

#81

With Ubuntu 15.04 it reappeared.

The stick is practically useless.

Reason I found is that the stick registers as USB storage as well and then is not recognized as modem.

Revision history for this message

Pablo (pjferra) wrote on 2015-10-15:

#82

Try this:

sudo modprobe -r option; sudo modprobe -r usb_wwan; sudo modprobe -r usbserial; sudo modprobe usbserial vendor=0x12d1 product=0x1003

It worked for me some time ago.
I don't remember if I should plug the stick before, type the command, unplug and plug it again, or not.

It also worked to append the modprobe commands to the /etc/rc.local file

Good luck

Report a bug

This report contains Public information

Everyone can see this information.

You are

Subscribing...

Edit bug mail

Other bug subscribers

Bug attachments

Add attachment

Remote bug watches

Bug watches keep track of this bug in other bug trackers.

Ubuntunetwork-manager package

Modem is not detected (ever, or for several minutes); computer sometimes freezes; modem-manager sometimes crashes -- Huawei E160

Bug Description

Other bug subscribers

Bug attachments

Remote bug watches

Ubuntu
network-manager package