Comment 8 for bug 1686184

I didn't file the bug report in the expectation of support, the system
reported an error, that's all, probably related to the upgrade.

But I lament the fact that Canonical no longer supports individuals and
SMEs.

One learns by fixing broken things, if I can indentify the cause of the
upgrade failure I will let you know.

Thank you for getting in touch and take care!

On 27/04/17 17:00, Joshua Powers wrote:
>> Was able to install apt subsequently, been cleaning up inconsistencies
>> including apt-key which was corrupted.
> That is scary to hear. I wish we could come up with a way of
> reproducing this to test the scenario itself.
>
>> Only run two desktops, seems you don't support individual users anymore,
>> is that true?
> These reports on Launchpad are meant for bugs and/or defects not exactly
> general support. Ideally we can get or determine a root cause and then a
> fix can be made and pushed.
>
> For support questions, configuration issues, one-offs we suggest using
> the community link [1] and asking for assistance on one of the methods
> posted there. There obviously can be overlap or when a community asked
> question results in a bug needs to be filed.
>
> To give you a little more idea of how we treat these bugs, every day
> a member of the Ubuntu Server team gets a list of all the bugs that
> were created or updated on the previous day. We then spend our time
> going through them looking for actionable items, responding to others
> asking for more info, or redirecting them elsewhere.
>
> Due to the sheer quantity we cannot always help debug every single
> report and again hold that is not what this forum is for. Hence, why
> we will try to redirect others to the community forums for more
> generic support requests.
>
> I hope that helps.
>
> [1] http://www.ubuntu.com/support/community
>