Comment 22 for bug 1872870

Revision history for this message
Chris Guiver (guiverc) wrote : Re: Ubuntu 20.04 latest update mouse pointer leaves square trails on desktop

You just made me laugh, thank you :) Hisenburg... LOL.

The correct package is not really your job, ideally a *bug triager* would have detected a filing against a imperfect package & corrected... I'm not a GNOME user, but if was GNOME related `gnome-shell` is likely what I'd have used (alas I don't know any better sorry).

You mentioned an update; which I felt was significant. What update it was is likely key (I think so anyway), be it a kernel update, I'd likely change to the `linux` kernel package. It may also be related to your graphics driver (ie. kernel module), but I don't know what that is (I see nvidia in the details, that maybe key too).

You used `ubuntu-bug` to file this bug, that's usually very helpful, so thank you. If it was filed with `ubuntu-bug linux` (ie. against the kernel) hardware details would have been obtained, alas the package you used cause less detail to be kept (the package the bug is filed against decides what is uploaded). None of that is your fault; you attempted & did well; esp. with the corrected bug description - thank you!

I would have changed package if I knew what to change it to, alas I don't know sorry. Ideally the 'not described well' paste (my comment #20 [with one line removed & two paragraphs only I wrote]) would have been asked soon after you filed your report & decision made, alas there are few volunteers. I only saw this b/c of a askubu question, which you likely have guessed. I know two people (developers) who'd likely react to this, but as a user (in my position) I can't see a solution currently that I can provide.

If it was me, I'd likely test for this on the development release (hirsute currently, what will be 21.04), as that's where the developers look for issues as its far easier for them to fix them there. If it occurs there, filing a new report against `linux` or even `gnome-shell` would I bet get the attention I believe you're after, and have the highest chance of success at a fix. If you hardware is capable of it, even doing this in a VM may suffice (rather than overwrite your existing system). I don't know the correct package, but I'd expect those (kernel or gnome-shell) to be corrected by a developer on filing (if they are wrong as I fear they are). If you file a new report, I'd provide the URL for this link (saving someone from having to find it), and I'd bet this would be marked a duplicate of that link, providing the confirmation & adding the 'heat' of this report to the new bug (even if the new bug is marked duplicate of this; more information will be gained & some goal reached I'd hope). My 2c.

FYI: Any other user (or affects me) reader of this could also do this, as a new report can be by any registered (launchpad) user and reports still linked.