Primary screen does not resume (post power management)

Bug #2043942 reported by Daniel LaSalle
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
marco (Ubuntu)
New
Undecided
Unassigned

Bug Description

On a laptop with an external screen hooked up via HDMI, using the following power management settings:
-On AC power(tab): 1. never 2. do nothing 3. 30 mins 4. 48% 5. not checked
-On Battery Power(tab): 1. never 2. Suspend 3. <nothing> 4. 10 mins 5-6-7 checked
-General(tab): 1. Ask me 2. Suspend 3. Never

And also using the following monitor preferences: Same image in all monitors (Mirror screens)

Everytime the laptop lid is shutdown and celluloid is playing that the laptop screen goes into dark grey permanently.

Unplugging the HDMI cable leaves the laptop screen into it's dim state. Replugging in the external monitor via HDMI cable will result in it displaying properly again.

Alternating through the text TTY works fine.

This problem seems to have started around with 22.10 but is now a daily part of 23.10

ProblemType: Bug
DistroRelease: Ubuntu 23.10
Package: xorg 1:7.7+23ubuntu2
ProcVersionSignature: Ubuntu 6.5.0-10.10-generic 6.5.3
Uname: Linux 6.5.0-10-generic x86_64
ApportVersion: 2.27.0-0ubuntu5
Architecture: amd64
CasperMD5CheckMismatches: ./casper/filesystem.squashfs
CasperMD5CheckResult: fail
CompositorRunning: None
CurrentDesktop: MATE
Date: Sun Nov 19 15:45:00 2023
DistUpgraded: 2023-10-12 22:24:13,551 DEBUG Running PostInstallScript: '/usr/lib/ubuntu-advantage/upgrade_lts_contract.py'
DistroCodename: mantic
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
 Advanced Micro Devices, Inc. [AMD/ATI] Picasso/Raven 2 [Radeon Vega Series / Radeon Vega Mobile Series] [1002:15d8] (rev df) (prog-if 00 [VGA controller])
   Subsystem: Hewlett-Packard Company Picasso/Raven 2 [Radeon Vega Series / Radeon Vega Mobile Series] [103c:87b7]
InstallationDate: Installed on 2023-02-23 (270 days ago)
InstallationMedia: Ubuntu-MATE 22.10 "Kinetic Kudu" - Release amd64 (20221018)
MachineType: {report['dmi.sys.vendor']} {report['dmi.product.name']}
ProcEnviron:
 LANG=en_CA.UTF-8
 LANGUAGE=en_CA:en
 PATH=(custom, no user)
 SHELL=/bin/bash
 TERM=xterm-256color
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.5.0-10-generic root=UUID=3e40054f-c010-4c20-834b-badb6d17cf88 ro splash splash vt.handoff=7
SourcePackage: xorg
Symptom: display
UpgradeStatus: Upgraded to mantic on 2023-10-13 (38 days ago)
dmi.bios.date: 12/29/2022
dmi.bios.release: 15.67
dmi.bios.vendor: AMI
dmi.bios.version: F.67
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 87B7
dmi.board.vendor: HP
dmi.board.version: 28.21
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.ec.firmware.release: 28.21
dmi.modalias: dmi:bvnAMI:bvrF.67:bd12/29/2022:br15.67:efr28.21:svnHP:pnHPLaptop14-fq0xxx:pvr:rvnHP:rn87B7:rvr28.21:cvnHP:ct10:cvrChassisVersion:sku10M11UA#ABL:
dmi.product.family: 103C_5335KV HP Notebook
dmi.product.name: HP Laptop 14-fq0xxx
dmi.product.sku: 10M11UA#ABL
dmi.sys.vendor: HP
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.115-1
version.libgl1-mesa-dri: libgl1-mesa-dri 23.2.1-1ubuntu3
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.7-3ubuntu2.1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-3
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20210115-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-2build1

Revision history for this message
Daniel LaSalle (daniellasalle) wrote :
affects: xorg (Ubuntu) → marco (Ubuntu)
description: updated
description: updated
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.