Comment 4 for bug 1910934

Unfortunately, without clear steps to reproduce, detailed information about your hardware, and system logs, it's hard to take any sort of action.

To try to resolve this issue, please execute the following command only once, as it will automatically gather debugging information, in a terminal:
apport-collect BUGNUMBER

When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

Thank you for taking the time to report this bug and helping to make Ubuntu better.