Ubuntu
linux package

Dell Latitude E6220 touchpad not recognized

Bug #883928 reported by thomas on 2011-10-30

This bug affects 3 people

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Expired	Undecided	Unassigned

Bug Description

The touchpad of my Dell Latitude E6220 is not recognized as a touchpad - only a PS2 mouse is seen in the lists of devices. Therefore I cannot change any settings. gpointing-devices does not find it either.

The problem appears in Ubuntu 11.10 and Lubuntu 11.10
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 1.23-0ubuntu4
Architecture: i386
ArecordDevices:
**** List of CAPTURE Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: thomas 1677 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
Card hw:0 'PCH'/'HDA Intel PCH at 0xe0660000 irq 44'
   Mixer name : 'Intel CougarPoint HDMI'
   Components : 'HDA:111d76e7,102804a9,00100102 HDA:80862805,80860101,00100000'
   Controls : 27
   Simple ctrls : 13
DistroRelease: Ubuntu 11.10
HibernationDevice: RESUME=UUID=fc7bd3c4-1d42-420a-a906-159fdc98aff6
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release i386 (20111012)
MachineType: Dell Inc. Latitude E6220
Package: linux (not installed)
ProcEnviron:
LANGUAGE=en_US:en
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-12-generic-pae root=UUID=c0c81247-182e-4d52-8604-925157f93c72 ro quiet splash pcie_aspm=force vt.handoff=7
ProcVersionSignature: Ubuntu 3.0.0-12.20-generic-pae 3.0.4
RelatedPackageVersions:
linux-restricted-modules-3.0.0-12-generic-pae N/A
linux-backports-modules-3.0.0-12-generic-pae N/A
linux-firmware 1.60
StagingDrivers: mei
Tags: oneiric running-unity staging
Uname: Linux 3.0.0-12-generic-pae i686
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 07/15/2011
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A02
dmi.board.name: 0DV9YY
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA02:bd07/15/2011:svnDellInc.:pnLatitudeE6220:pvr01:rvnDellInc.:rn0DV9YY:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: Latitude E6220
dmi.product.version: 01
dmi.sys.vendor: Dell Inc.

See original description

Tags:

Revision history for this message

thomas (tva-4) wrote on 2011-10-30:

The touchpad works - but the system does not know it is there. Hence there is no way of changing settings. Tap clicking is a nightmare.....

Revision history for this message

Brad Figg (brad-figg) wrote on 2011-10-31: Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 883928

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status:	New → Incomplete

Revision history for this message

thomas (tva-4) wrote on 2011-11-06: AcpiTables.txt

AcpiTables.txt Edit (193.3 KiB, text/plain)

apport information

tags:	added: apport-collected oneiric running-unity staging
description:	updated

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thomas (tva-4) wrote on 2011-11-06: AlsaDevices.txt

AlsaDevices.txt Edit (644 bytes, text/plain)

apport information

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thomas (tva-4) wrote on 2011-11-06: AplayDevices.txt

AplayDevices.txt Edit (469 bytes, text/plain)

apport information

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thomas (tva-4) wrote on 2011-11-06: BootDmesg.txt

BootDmesg.txt Edit (51.5 KiB, text/plain)

apport information

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thomas (tva-4) wrote on 2011-11-06: Card0.Amixer.values.txt

Card0.Amixer.values.txt Edit (2.4 KiB, text/plain)

apport information

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thomas (tva-4) wrote on 2011-11-06: Card0.Codecs.codec.0.txt

Card0.Codecs.codec.0.txt Edit (8.6 KiB, text/plain)

apport information

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thomas (tva-4) wrote on 2011-11-06: Card0.Codecs.codec.3.txt

Card0.Codecs.codec.3.txt Edit (3.6 KiB, text/plain)

apport information

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thomas (tva-4) wrote on 2011-11-06: CurrentDmesg.txt

#10

CurrentDmesg.txt Edit (122.8 KiB, text/plain)

apport information

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thomas (tva-4) wrote on 2011-11-06: IwConfig.txt

#11

IwConfig.txt Edit (544 bytes, text/plain)

apport information

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thomas (tva-4) wrote on 2011-11-06: Lspci.txt

#12

Lspci.txt Edit (9.8 KiB, text/plain)

apport information

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thomas (tva-4) wrote on 2011-11-06: Lsusb.txt

#13

Lsusb.txt Edit (489 bytes, text/plain)

apport information

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thomas (tva-4) wrote on 2011-11-06: PciMultimedia.txt

#14

PciMultimedia.txt Edit (614 bytes, text/plain)

apport information

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thomas (tva-4) wrote on 2011-11-06: ProcCpuinfo.txt

#15

ProcCpuinfo.txt Edit (3.5 KiB, text/plain)

apport information

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thomas (tva-4) wrote on 2011-11-06: ProcInterrupts.txt

#16

ProcInterrupts.txt Edit (1.9 KiB, text/plain)

apport information

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thomas (tva-4) wrote on 2011-11-06: ProcModules.txt

#17

ProcModules.txt Edit (2.2 KiB, text/plain)

apport information

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thomas (tva-4) wrote on 2011-11-06: PulseSinks.txt

#18

PulseSinks.txt Edit (2.2 KiB, text/plain)

apport information

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thomas (tva-4) wrote on 2011-11-06: PulseSources.txt

#19

PulseSources.txt Edit (3.7 KiB, text/plain)

apport information

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thomas (tva-4) wrote on 2011-11-06: RfKill.txt

#20

RfKill.txt Edit (303 bytes, text/plain)

apport information

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thomas (tva-4) wrote on 2011-11-06: UdevDb.txt

#21

UdevDb.txt Edit (130.3 KiB, text/plain)

apport information

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thomas (tva-4) wrote on 2011-11-06: UdevLog.txt

#22

UdevLog.txt Edit (291.8 KiB, text/plain)

apport information

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thomas (tva-4) wrote on 2011-11-06: WifiSyslog.txt

#23

WifiSyslog.txt Edit (1.7 MiB, text/plain)

apport information

Changed in linux (Ubuntu):
status:	Incomplete → Confirmed

Revision history for this message

Rikke Kuipers (rikke-kuipers) wrote on 2012-02-24:

#24

No progress on this bug yet..?

Revision history for this message

penalvch (penalvch) wrote on 2012-04-16:

#25

thomas, thank you for reporting this and helping make Ubuntu better. This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? Can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command in the development release from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux <replace-with-bug-number>

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.

Please let us know your results. Thanks in advance.

tags:	added: needs-upstream-testing
Changed in linux (Ubuntu):
status:	Confirmed → Incomplete

Revision history for this message

Rikke Kuipers (rikke-kuipers) wrote on 2012-04-17: apport information

#26

AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 1.23-0ubuntu4
Architecture: amd64
ArecordDevices:
**** List of CAPTURE Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: p0c 12197 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
Card hw:0 'PCH'/'HDA Intel PCH at 0xe1c60000 irq 46'
   Mixer name : 'Intel CougarPoint HDMI'
   Components : 'HDA:111d76e7,102804a9,00100102 HDA:80862805,80860101,00100000'
   Controls : 27
   Simple ctrls : 13
DistroRelease: Ubuntu 11.10
HibernationDevice: RESUME=UUID=30a904c2-037f-4047-8ac1-667b84bf0780
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release amd64 (20111012)
MachineType: Dell Inc. Latitude E6220
Package: linux (not installed)
ProcEnviron:
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-17-generic root=UUID=20a274c1-b8da-4460-b416-4a2288330a67 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.0.0-17.30-generic 3.0.22
RelatedPackageVersions:
linux-restricted-modules-3.0.0-17-generic N/A
linux-backports-modules-3.0.0-17-generic N/A
linux-firmware 1.60
StagingDrivers: mei
Tags: oneiric running-unity staging
Uname: Linux 3.0.0-17-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 09/19/2011
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A03
dmi.board.name: 05YKV9
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA03:bd09/19/2011:svnDellInc.:pnLatitudeE6220:pvr01:rvnDellInc.:rn05YKV9:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: Latitude E6220
dmi.product.version: 01
dmi.sys.vendor: Dell Inc.

AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 1.23-0ubuntu4
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: PCH [HDA Intel PCH], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  p0c       12197 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'PCH'/'HDA Intel PCH at 0xe1c60000 irq 46'
   Mixer name	: 'Intel CougarPoint HDMI'
   Components	: 'HDA:111d76e7,102804a9,00100102 HDA:80862805,80860101,00100000'
   Controls      : 27
   Simple ctrls  : 13
DistroRelease: Ubuntu 11.10
HibernationDevice: RESUME=UUID=30a904c2-037f-4047-8ac1-667b84bf0780
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release amd64 (20111012)
MachineType: Dell Inc. Latitude E6220
Package: linux (not installed)
ProcEnviron:
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-17-generic root=UUID=20a274c1-b8da-4460-b416-4a2288330a67 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.0.0-17.30-generic 3.0.22
RelatedPackageVersions:
 linux-restricted-modules-3.0.0-17-generic N/A
 linux-backports-modules-3.0.0-17-generic  N/A
 linux-firmware                            1.60
StagingDrivers: mei
Tags:  oneiric running-unity staging
Uname: Linux 3.0.0-17-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 09/19/2011
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A03
dmi.board.name: 05YKV9
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA03:bd09/19/2011:svnDellInc.:pnLatitudeE6220:pvr01:rvnDellInc.:rn05YKV9:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: Latitude E6220
dmi.product.version: 01
dmi.sys.vendor: Dell Inc.

Revision history for this message

Rikke Kuipers (rikke-kuipers) wrote on 2012-04-17: AcpiTables.txt

#27

apport information

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Rikke Kuipers (rikke-kuipers) wrote on 2012-04-17: AlsaDevices.txt

#28

apport information

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Rikke Kuipers (rikke-kuipers) wrote on 2012-04-17: AplayDevices.txt

#29

apport information

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Rikke Kuipers (rikke-kuipers) wrote on 2012-04-17: BootDmesg.txt

#30

apport information

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Rikke Kuipers (rikke-kuipers) wrote on 2012-04-17: Card0.Amixer.values.txt

#31

apport information

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Rikke Kuipers (rikke-kuipers) wrote on 2012-04-17: Card0.Codecs.codec.0.txt

#32

apport information

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Rikke Kuipers (rikke-kuipers) wrote on 2012-04-17: Card0.Codecs.codec.3.txt

#33

apport information

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Rikke Kuipers (rikke-kuipers) wrote on 2012-04-17: CurrentDmesg.txt

#34

apport information

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Rikke Kuipers (rikke-kuipers) wrote on 2012-04-17: IwConfig.txt

#35

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Rikke Kuipers (rikke-kuipers) wrote on 2012-04-17: Lspci.txt

#36

apport information

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Rikke Kuipers (rikke-kuipers) wrote on 2012-04-17: Lsusb.txt

#37

apport information

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Rikke Kuipers (rikke-kuipers) wrote on 2012-04-17: PciMultimedia.txt

#38

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Rikke Kuipers (rikke-kuipers) wrote on 2012-04-17: ProcCpuinfo.txt

#39

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Rikke Kuipers (rikke-kuipers) wrote on 2012-04-17: ProcInterrupts.txt

#40

apport information

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Rikke Kuipers (rikke-kuipers) wrote on 2012-04-17: ProcModules.txt

#41

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Rikke Kuipers (rikke-kuipers) wrote on 2012-04-17: PulseSinks.txt

#42

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Rikke Kuipers (rikke-kuipers) wrote on 2012-04-17: PulseSources.txt

#43

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Rikke Kuipers (rikke-kuipers) wrote on 2012-04-17: RfKill.txt

#44

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Rikke Kuipers (rikke-kuipers) wrote on 2012-04-17: UdevDb.txt

#45

apport information

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Rikke Kuipers (rikke-kuipers) wrote on 2012-04-17: UdevLog.txt

#46

apport information

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Rikke Kuipers (rikke-kuipers) wrote on 2012-04-17: WifiSyslog.txt

#47

apport information

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Rikke Kuipers (rikke-kuipers) wrote on 2012-04-17:

#48

Still not recognized as a mousepad.

Revision history for this message

penalvch (penalvch) wrote on 2012-04-17:

#49

Rikke Kuipers, please execute the following via the Terminal and feel free to subscribe me to it:
ubuntu-bug linux

Thanks!

Revision history for this message

Launchpad Janitor (janitor) wrote on 2012-06-17:

#50

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status:	Incomplete → Expired

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Dell Latitude E6220 touchpad not recognized

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