Oneiric installer can't display anything.

Bug #882500 reported by TienFu Chen on 2011-10-27
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Linux
Unknown
Unknown
linux (Ubuntu)
High
Jesse Sung
Oneiric
High
Jesse Sung

Bug Description

The grub boots ok. The installer starts up without display on screen, however I can hear the installer greeting sound. Tried DVD and USB installer.
Affected system:
Dell Vostro 3555(201105-8045)
Dell Inspiron M4110(201105-8044)
Dell Inspiron M5110(201105-8043)
Dell Inspiron M5110(201105-8042)
Dell Inspiron M4110(201107-8317)

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 882500

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
tags: added: oneiric
Ara Pulido (ara) wrote :

Hello Chris,

These systems come from enablement and are located in Taipei. Could you please assign the bug to the right person?

Changed in linux (Ubuntu):
assignee: nobody → Chris Van Hoof (vanhoof)
status: Incomplete → Triaged
Ara Pulido (ara) on 2011-11-15
Changed in linux (Ubuntu):
importance: Undecided → High
tags: added: blocks-hwcert-enablement
Chris Van Hoof (vanhoof) on 2011-11-15
Changed in linux (Ubuntu):
assignee: Chris Van Hoof (vanhoof) → Jesse Sung (wenchien)
TienFu Chen (ctf) on 2011-11-16
description: updated
Jesse Sung (wenchien) on 2011-11-18
Changed in linux (Ubuntu):
status: Triaged → In Progress
TienFu Chen (ctf) on 2011-11-21
description: updated
Ara Pulido (ara) wrote :

Marking as Incomplete, as we are waiting on Tim's reply

Changed in linux (Ubuntu):
status: In Progress → Incomplete
Changed in linux (Ubuntu):
assignee: Jesse Sung (wenchien) → Tim Chen (ctf)
Changed in linux (Ubuntu Oneiric):
assignee: nobody → Jesse Sung (wenchien)
importance: Undecided → High
status: New → Triaged
Ara Pulido (ara) wrote :

Tim, can you quickly try installing 11.04 in one of those systems, please? We would like to confirm whether this is a regression or a new issue.

Thanks,
Ara.

TienFu Chen (ctf) wrote :

bug fixed with patched kernel in comment #4.

TienFu Chen (ctf) wrote :

Below 3 system have tested 11.04, the 11.04 installer was running fine.
Dell Inspiron M4110(201105-8044)
Dell Inspiron M5110(201105-8043)
Dell Inspiron M5110(201105-8042)

Ara Pulido (ara) wrote :

Thanks Tim, I think that based on that we can qualify this as a regression

tags: added: regression-release
removed: blocks-hwcert-enablement
Ara Pulido (ara) wrote :

Marking it back as Triaged, as Tim provided the needed information

Changed in linux (Ubuntu):
assignee: Tim Chen (ctf) → Jesse Sung (wenchien)
status: Incomplete → Triaged
Jesse Sung (wenchien) on 2011-12-14
Changed in linux (Ubuntu Oneiric):
status: Triaged → In Progress
Changed in linux (Ubuntu):
status: Triaged → In Progress
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