Unable to boot normally, have to use acpi=off

Bug #855449 reported by techylaslammer
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (CentOS)
New
Undecided
Unassigned
linux (Fedora)
New
Undecided
Unassigned
linux (Ubuntu)
Incomplete
Undecided
Unassigned

Bug Description

I have been unable to successfully boot Ubuntu (10.10, 11.04, 11.10 23bit and 64bit) unless the acpi=off setting is referenced at boot time. The screen will generally go black and leave a blinking underscore cursor in the top left hand of the screen. I have been able to boot other distributions of Linux but these have used much older kernels.

I have followed advice on several forum pages regarding similar issues but none of this has resolved the issue. Attempting to boot with "verbose" and "text" parameters does not provide any further hints as to what may be causing the problem, there is text shown on the screen but the boot hang does not always occur at the same place, so this is inconsistent. I have also followed the debugging guidelines on https://wiki.ubuntu.com/DebuggingACPI but again the only thing that works is the "acpi=off" parameter.

I have replaced the motherboard and the processor but neither of these has resolved the issue.

What I would expect to happen is for Ubuntu to boot correctly without the need to either manually specify boot parameters at the grub menu or to have to update the grub config (/etc/default/grub).
---
AcpiTables:

AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC2: glyn 1493 F.... pulseaudio
 /dev/snd/controlC0: glyn 1493 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'PCH'/'HDA Intel PCH at 0xfa300000 irq 46'
   Mixer name : 'Realtek ALC892'
   Components : 'HDA:10ec0892,10438469,00100302'
   Controls : 32
   Simple ctrls : 18
Card1.Amixer.info:
 Card hw:1 'NVidia'/'HDA NVidia at 0xfa080000 irq 17'
   Mixer name : 'Nvidia GPU 11 HDMI/DP'
   Components : 'HDA:10de0011,10de0101,00100100'
   Controls : 16
   Simple ctrls : 4
Card2.Amixer.info:
 Card hw:2 'V1'/'Creative Technology Ltd. VF0680 Live! Cam Socialize HD 1 at usb-0000:00:1d.0-1.'
   Mixer name : 'USB Mixer'
   Components : 'USB041e:4087'
   Controls : 2
   Simple ctrls : 1
DistroRelease: Ubuntu 11.04
HibernationDevice: RESUME=UUID=3655bf4d-f64b-460c-8b5f-98f1d0ee89ff
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110427.1)
IwConfig:
 lo no wireless extensions.

 eth0 no wireless extensions.
MachineType: System manufacturer System Product Name
NonfreeKernelModules: nvidia
Package: linux (not installed)
ProcEnviron:
 LANGUAGE=en_GB:en
 PATH=(custom, no user)
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.38-11-generic root=UUID=186b4199-9110-4498-bcbf-16c491573287 ro splash acpi=off vt.handoff=7
ProcVersionSignature: Ubuntu 2.6.38-11.50-generic 2.6.38.8
RelatedPackageVersions:
 linux-restricted-modules-2.6.38-11-generic N/A
 linux-backports-modules-2.6.38-11-generic N/A
 linux-firmware 1.52
RfKill:

Tags: natty
Uname: Linux 2.6.38-11-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

dmi.bios.date: 08/10/2011
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0720
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: P8P67-M PRO
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev X.0X
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0720:bd08/10/2011:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP8P67-MPRO:rvrRevX.0X:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
---
ApportVersion: 1.23-0ubuntu3
Architecture: amd64
DistroRelease: Ubuntu 11.10
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release amd64 (20111012)
NonfreeKernelModules: nvidia
Package: linux (not installed)
ProcEnviron:
 LANGUAGE=en_GB:en
 PATH=(custom, no user)
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
Tags: oneiric running-unity
Uname: Linux 3.1.0-997-generic x86_64
UnreportableReason: The running kernel is not an Ubuntu kernel
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare

Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 855449

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
techylaslammer (glynquesnell) wrote :
tags: added: apport-collected natty
description: updated
Revision history for this message
techylaslammer (glynquesnell) wrote : AlsaDevices.txt

apport information

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techylaslammer (glynquesnell) wrote : AplayDevices.txt

apport information

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techylaslammer (glynquesnell) wrote : ArecordDevices.txt

apport information

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techylaslammer (glynquesnell) wrote : BootDmesg.txt

apport information

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techylaslammer (glynquesnell) wrote : Card0.Amixer.values.txt

apport information

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techylaslammer (glynquesnell) wrote : Card0.Codecs.codec.0.txt

apport information

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techylaslammer (glynquesnell) wrote : Card1.Amixer.values.txt

apport information

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techylaslammer (glynquesnell) wrote : Card1.Codecs.codec.0.txt

apport information

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techylaslammer (glynquesnell) wrote : Card1.Codecs.codec.1.txt

apport information

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techylaslammer (glynquesnell) wrote : Card1.Codecs.codec.2.txt

apport information

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techylaslammer (glynquesnell) wrote : Card1.Codecs.codec.3.txt

apport information

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techylaslammer (glynquesnell) wrote : Card2.Amixer.values.txt

apport information

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techylaslammer (glynquesnell) wrote : CurrentDmesg.txt

apport information

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techylaslammer (glynquesnell) wrote : Lspci.txt

apport information

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techylaslammer (glynquesnell) wrote : Lsusb.txt

apport information

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techylaslammer (glynquesnell) wrote : PciMultimedia.txt

apport information

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techylaslammer (glynquesnell) wrote : ProcCpuinfo.txt

apport information

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techylaslammer (glynquesnell) wrote : ProcCpuinfo_.txt

apport information

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techylaslammer (glynquesnell) wrote : ProcInterrupts.txt

apport information

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techylaslammer (glynquesnell) wrote : ProcModules.txt

apport information

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techylaslammer (glynquesnell) wrote : UdevDb.txt

apport information

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techylaslammer (glynquesnell) wrote : UdevLog.txt

apport information

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techylaslammer (glynquesnell) wrote : WifiSyslog.txt

apport information

Revision history for this message
techylaslammer (glynquesnell) wrote :
Revision history for this message
techylaslammer (glynquesnell) wrote :
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
techylaslammer (glynquesnell) wrote :
Revision history for this message
techylaslammer (glynquesnell) wrote :

root@DeskRocket:/tmp# uname -a
Linux DeskRocket 2.6.38-11-generic #50-Ubuntu SMP Mon Sep 12 21:17:25 UTC 2011 x86_64 x86_64 x86_64 GNU/Linux

Revision history for this message
techylaslammer (glynquesnell) wrote :
Revision history for this message
techylaslammer (glynquesnell) wrote :

To update this bug, I have now wiped my SSD and installed 11.10 via a USB iso. In order to even boot the iso, I had to edit the grub menu so that I could set acpi=off. Having installed 11.10 successfully, instead of seeing a black screen with a blinking cursor in the top left hand side, I am now only seeing a purple screen with no cursor. I am unable to force a reboot via the keyboard or access any of the terminal screens from this point. In order to proceed I need to hard reboot and in the grub menu set acpi=off.

Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream kernel? It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . If possible, please test the latest kernel (Not a kernel in the daily directory). Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag(Only that one tag, please leave the others). This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text.

If this bug is fixed by the mainline kernel, please add the following tag 'kernel-fixed-upstream-KERNEL-VERSION'. For example, if kernel version 3.1-rc9 fixed and issue, the tag would be: 'kernel-fixed-upstream-v3.1-rc9'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Thanks in advance.

tags: added: needs-upstream-testing
Revision history for this message
techylaslammer (glynquesnell) wrote :

I have now tested this with an upstream kernel and am still experiencing the same issues.

glyn@DeskRocket:~$ uname -a
Linux DeskRocket 3.1.0-997-generic #201110240423 SMP Mon Oct 24 08:23:59 UTC 2011 x86_64 x86_64 x86_64 GNU/Linux

tags: removed: apport-collected natty needs-upstream-testing
tags: added: apport-collected oneiric running-unity
description: updated
Revision history for this message
Brad Figg (brad-figg) wrote : Test with newer development kernel (3.0.0-12.20)

Thank you for taking the time to file a bug report on this issue.

However, given the number of bugs that the Kernel Team receives during any development cycle it is impossible for us to review them all. Therefore, we occasionally resort to using automated bots to request further testing. This is such a request.

We have noted that there is a newer version of the development kernel than the one you last tested when this issue was found. Please test again with the newer kernel and indicate in the bug if this issue still exists or not.

If the bug still exists, change the bug status from Incomplete to Confirmed. If the bug no longer exists, change the bug status from Incomplete to Fix Released.

Thank you for your help, we really do appreciate it.

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
tags: added: kernel-request-3.0.0-12.20
Revision history for this message
techylaslammer (glynquesnell) wrote :

Have tested on kernel 3.1.0-997 and the issue is still in existence.

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
techylaslammer (glynquesnell) wrote :

I have also attempted to boot the following distributions of Linux from USB keys and they all fail unless ACPI=off has been set.

CentOS 6.0
Fedora 15
Knoppix v6.7
Sabayon 7

Revision history for this message
penalvch (penalvch) wrote :

techylaslammer, thank you for reporting this and helping make Ubuntu better. This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please undo your workaround and attach the files following https://wiki.ubuntu.com/DebuggingKernelBoot ? As well, can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux <replace-with-bug-number>

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

tags: added: bot-stop-nagging maverick natty needs-upstream-testing
removed: kernel-request-3.0.0-12.20
tags: added: amd64
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
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