usb interface with wireless keyboard/mouse and usb1.1

[generalghein1]

The usb keyboard and mouse may freeze at any time during the use of Ubuntu Lucid, Fedora, or Suse. The same problem exists on all. If I use an AC Powered External High Speed USB Hub and connect all my malfunctioning USB devices through the this Hub all problems disappear. Everything works perfectly. I can for instance remove and plug back in the Usb Reciever for the Wireless Keyboard/Mouse as many times as I want and everything keeps working as long as it is the External Hub. Doing the same routine on a Usb port directly from the computer the devices will freeze after the first cycle of un-pluging and re-pluging. If I have Open Office Writer in use at the same time doing this same procedure using the Hub and I am typing a word/s the process continues normally. However if I have the Usb receiver plugged directly into the computer and Open Office writer open and then unplug the Usb reciever and plug it back in, I can only type a few letters before a letter or a space will begin to repeat all on its own and never stop until I push the reset button on the computer.

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: linux-image-2.6.32-22-generic 2.6.32-22.33
Regression: No
Reproducible: Yes
ProcVersionSignature: Ubuntu 2.6.32-22.33-generic 2.6.32.11+drm33.2
Uname: Linux 2.6.32-22-generic x86_64
NonfreeKernelModules: nvidia
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: general 2112 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'NVidia'/'HDA NVidia at 0xfe020000 irq 21'
   Mixer name : 'Nvidia MCP78 HDMI'
   Components : 'HDA:10ec0888,10438321,00100101 HDA:10de0002,10de0101,00100000'
   Controls : 44
   Simple ctrls : 23
Date: Mon May 31 16:55:34 2010
HibernationDevice: RESUME=UUID=44b7f1ff-c583-4c42-90d0-a3d98de02ff9
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release amd64 (20100429)
IwConfig:
 lo no wireless extensions.

 eth0 no wireless extensions.

 vboxnet0 no wireless extensions.
MachineType: System manufacturer System Product Name
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-22-generic root=UUID=e99f0604-ee87-404e-b4ca-e3abe1f2e82d ro quiet splash
ProcEnviron:
 LANG=en_US.utf8
 SHELL=/bin/bash
RelatedPackageVersions: linux-firmware 1.34
RfKill:

SourcePackage: linux
dmi.bios.date: 10/09/2009
dmi.bios.vendor: Phoenix Technologies, LTD
dmi.bios.version: ASUS M3N78 PRO ACPI BIOS Revision 1301
dmi.board.name: M3N78 PRO
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: 1.XX
dmi.chassis.asset.tag: 123456789000
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnPhoenixTechnologies,LTD:bvrASUSM3N78PROACPIBIOSRevision1301:bd10/09/2009:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnM3N78PRO:rvr1.XX:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
---
ApportVersion: 2.12.5-0ubuntu1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: general 1829 F.... pulseaudio
 /dev/snd/controlC0: general 1829 F.... pulseaudio
DistroRelease: Ubuntu 13.10
EcryptfsInUse: Yes
HibernationDevice: RESUME=UUID=6d5c8f37-99a6-4430-8c09-68e72d687d16
InstallationDate: Installed on 2013-10-06 (0 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Beta amd64 (20131006)
MachineType: System manufacturer System Product Name
MarkForUpload: True
Package: linux (not installed)
ProcFB: 0 nouveaufb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-11-generic root=UUID=2fd39854-2d9f-4a16-b6c1-5b2dc00a155a ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.11.0-11.17-generic 3.11.3
RelatedPackageVersions:
 linux-restricted-modules-3.11.0-11-generic N/A
 linux-backports-modules-3.11.0-11-generic N/A
 linux-firmware 1.116
RfKill:

StagingDrivers: r8712u
Tags: saucy staging
Uname: Linux 3.11.0-11-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 10/09/2009
dmi.bios.vendor: Phoenix Technologies, LTD
dmi.bios.version: ASUS M3N78 PRO ACPI BIOS Revision 1301
dmi.board.name: M3N78 PRO
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: 1.XX
dmi.chassis.asset.tag: 123456789000
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnPhoenixTechnologies,LTD:bvrASUSM3N78PROACPIBIOSRevision1301:bd10/09/2009:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnM3N78PRO:rvr1.XX:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
---
ApportVersion: 2.12.5-0ubuntu1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: general 1829 F.... pulseaudio
 /dev/snd/controlC0: general 1829 F.... pulseaudio
DistroRelease: Ubuntu 13.10
EcryptfsInUse: Yes
HibernationDevice: RESUME=UUID=6d5c8f37-99a6-4430-8c09-68e72d687d16
InstallationDate: Installed on 2013-10-06 (0 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Beta amd64 (20131006)
MachineType: System manufacturer System Product Name
MarkForUpload: True
Package: linux (not installed)
ProcFB: 0 nouveaufb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-11-generic root=UUID=2fd39854-2d9f-4a16-b6c1-5b2dc00a155a ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.11.0-11.17-generic 3.11.3
RelatedPackageVersions:
 linux-restricted-modules-3.11.0-11-generic N/A
 linux-backports-modules-3.11.0-11-generic N/A
 linux-firmware 1.116
RfKill:

StagingDrivers: r8712u
Tags: saucy staging
Uname: Linux 3.11.0-11-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 10/09/2009
dmi.bios.vendor: Phoenix Technologies, LTD
dmi.bios.version: ASUS M3N78 PRO ACPI BIOS Revision 1301
dmi.board.name: M3N78 PRO
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: 1.XX
dmi.chassis.asset.tag: 123456789000
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnPhoenixTechnologies,LTD:bvrASUSM3N78PROACPIBIOSRevision1301:bd10/09/2009:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnM3N78PRO:rvr1.XX:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

[generalghein1 (ghein1)]

I have an Epson 1640su scanner with usb1.1 and when plugged into high speed usb on computer it will stop functioning on resolution scans unless I plug it into the External Hub High Speed Hub and then it performs perfectly.

[Jeremy Foshee (jeremyfoshee)]

Hi generalghein1,

If you could also please test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

    [This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

[generalghein1 (ghein1)]

Tested with upstream - linux-image-2.6.34-999-generic_2.6.34-999.201006012302_amd64.deb, and the headers generic and amd64 headers. The result of the testing is nearly the same. Before when plugging the USB Receiver back in after removal from a direct usb port connection to the computer and using Open Office Word I could type a few letters before a continual repeat would take place. Using the upstream generic the mouse and keyboard just stopped working completely. Using the Usb Hub everything continues normally. So other than the repeat character the result is the same. I also have had just plain freezes at any time with this system but I had never experienced the repeating character. All my usb devices work perfectly when using the external hub. I have a Microsoft 5000 Wireless Keyboard/Mouse combo. and a Epson 1640su scanner that malfunction when directly connected to the computer and work perfectly when connected through the Usb Hub.

[generalghein1 (ghein1)]

Just an extra comment : I dual boot this computer into Ubuntu and Windows XP SP3. In Windows XP SP3 the USB devices function normally no matter how many times I move the USB Wireless receiver while logged in. It just keeps working like it should. I have Windows XP and Ubuntu Lucid on the same physical hard drive. I also have a second copy of Windows XP and Ubuntu Lucid on a second hard drive and they do not function any different than the first hard drive, meaning the same successes and failures.

[oscrp (oscarrb)]

Same problem here. I've been suffering from this bug since Ubuntu 9.10, my Bluetooth mouse and keyboard just hangs.. sometimes at the first hour, sometimes after more than twelve hours and no matter what I do the only thing to fix that is rebooting via ssh. It's kinda annoying because if you were working on something without saving you lost all the work. One thing I noticed is that all of this problems began to happen when I swapped my old AMD SB700 based' motherboard with my brand new Asus M4N82 Deluxe (with Nvidia 980a chipset), very similar to generalghein1 M3N78 PRO. Now I am on 32bit ubuntu, but I've been for several weeks on the 64bit variant with the same problem. Another thing I've seen is that doing lsusb after the usb freeze just hangs and doesn't drop any information, the syslogs are also clean, only say error messages while after I try to replug my devices after a freeze. Hope we can found a solution to this problem!

[generalghein1 (ghein1)]

oscrp,
Have you tried an external hub? I found that running my misbehaving usb
devices through an external hub alleviates the problem. I have been
using the hub for almost 2 weeks and it hasn't failed once.

On 06/12/2010 05:23 AM, oscrp wrote:
> Same problem here. I've been suffering from this bug since Ubuntu 9.10,
> my Bluetooth mouse and keyboard just hangs.. sometimes at the first
> hour, sometimes after more than twelve hours and no matter what I do the
> only thing to fix that is rebooting via ssh. It's kinda annoying because
> if you were working on something without saving you lost all the work.
> One thing I noticed is that all of this problems began to happen when I
> swapped my old AMD SB700 based' motherboard with my brand new Asus M4N82
> Deluxe (with Nvidia 980a chipset), very similar to generalghein1 M3N78
> PRO. Now I am on 32bit ubuntu, but I've been for several weeks on the
> 64bit variant with the same problem. Another thing I've seen is that
> doing lsusb after the usb freeze just hangs and doesn't drop any
> information, the syslogs are also clean, only say error messages while
> after I try to replug my devices after a freeze. Hope we can found a
> solution to this problem!
>
>

[oscrp (oscarrb)]

Thanks for the suggestion, generalghein!. Now running with an usb hub, hope at least it'll stay longer without dying :)

[generalghein1 (ghein1)]

Please let me know if it works for you. Thanks for your response.

On 06/13/2010 01:50 PM, oscrp wrote:
> Thanks for the suggestion, generalghein!. Now running with an usb hub,
> hope at least it'll stay longer without dying :)
>
>

[Anagram3K (anagram3k)]

I have the same problem and yes, with a powered usb hub the problem goes away.

[generalghein1 (ghein1)]

Thank you for the feedback. It appears I am not alone with this problem.
George

On 07/27/2010 06:13 PM, Luis Henriques wrote:
> I have the same problem and yes, with a powered usb hub the problem goes
> away.
>
>

[Marty Vowles (mvowles311)]

It sounds like this is the same problem exhibited in Bug 455660. The problem seems to be aggravated by a bluetooth transceiver. My fix was to upgrade to 2.6.33 kernel.

[generalghein1 (ghein1)]

Thank You Marty. I tried the upgrade to 2.6.34 and it didn't help my
condition.
George

On 08/03/2010 09:39 PM, Marty Vowles wrote:
> It sounds like this is the same problem exhibited in Bug 455660. The
> problem seems to be aggravated by a bluetooth transceiver. My fix was
> to upgrade to 2.6.33 kernel.
>
>

[oscrp (oscarrb)]

Still hanging on maverick (10.10), however the workaround of the USB hub works perfectly for me as generalghein1 pointed.

[generalghein1 (ghein1)]

Yes I'm also on 10.10 and all is well with the hub in place. Thanks for
your input.

On 11/03/2010 02:43 PM, oscrp wrote:
> Still hanging on maverick (10.10), however the workaround of the USB hub
> works perfectly for me as generalghein1 pointed.
>

[penalvch (penalvch)]

generalghein1, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect -p linux <replace-with-bug-number>

Also, could you please test the latest upstream kernel available following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Please do not test the daily kernel folder, but the one all the way at the bottom. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-v3.12-rc2

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

[generalghein1 (ghein1)]

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[generalghein1 (ghein1)]

Ths bug 588082 has been fixed in the release of 13.10 Ubuntu 3.11.0-11-generic. I reported this bug some time ago and have tested the bug with the daily release of Ubuntu dated October 06, 2013 and find the bug is no longer present.

kernel-fixed-upstream
kernel-fixed-upstream-3.11.0.11
george