Unable to stop drive

[Markus Ilmola]

When trying to safely remove Maxtor Basics 500 GB USB hard drive by selecting "Safely remove drive" from it's desktop icon's right click menu an error message is shown:

Unable to stop drive

Error detaching: helper exited with
exit code 1: sence buffer empty
Error STOP UNIT for /dev/sdc: Success

Selecting "Unmount" instead gives no error messages.

Using Ubuntu 9.10
Acer ASpire 5920G laptop.
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ubuntu 3731 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xf3500000 irq 22'
   Mixer name : 'Realtek ALC1200'
   Components : 'HDA:10ec0888,10250121,00100101 HDA:14f12c06,10250121,00100000'
   Controls : 24
   Simple ctrls : 14
DistroRelease: Ubuntu 10.04
LiveMediaBuild: Ubuntu 10.04.1 LTS "Lucid Lynx" - Release i386 (20100816.1)
MachineType: Acer, inc. Aspire 5920G
Package: linux (not installed)
ProcCmdLine: noprompt cdrom-detect/try-usb=true persistent file=/cdrom/preseed/hostname.seed boot=casper initrd=/casper/initrd.lz splash -- BOOT_IMAGE=/casper/vmlinuz
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-24.39-generic 2.6.32.15+drm33.5
Regression: No
RelatedPackageVersions: linux-firmware 1.34.1
Reproducible: Yes
Tags: lucid filesystem needs-upstream-testing
Uname: Linux 2.6.32-24-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 07/25/2007
dmi.bios.vendor: Acer
dmi.bios.version: v1.3706
dmi.board.name: Chapala
dmi.board.vendor: Acer, Inc.
dmi.board.version: Not Applicable
dmi.chassis.type: 1
dmi.chassis.vendor: Acer, Inc.
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAcer:bvrv1.3706:bd07/25/2007:svnAcer,inc.:pnAspire5920G:pvrNotApplicable:rvnAcer,Inc.:rnChapala:rvrNotApplicable:cvnAcer,Inc.:ct1:cvrN/A:
dmi.product.name: Aspire 5920G
dmi.product.version: Not Applicable
dmi.sys.vendor: Acer, inc.

---
Architecture: i386
DistroRelease: Ubuntu 10.04
LiveMediaBuild: Ubuntu 10.04.1 LTS "Lucid Lynx" - Release i386 (20100816.1)
Package: mountall 2.15
PackageArchitecture: i386
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-24.39-generic 2.6.32.15+drm33.5
Tags: lucid
Uname: Linux 2.6.32-24-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare

[Markus Ilmola (markus-ilmola)]

Just want to add that the same "Safely remove drive" option works just fine for Kingston 4 GB USB memory stick and Verbatim 1 GB USB memory stick and gives no errors with them.

[Markus Ilmola (markus-ilmola)]

This bug might to be related to bug #457843.

[Fabio Marconi (fabiomarconi)]

Hello
is this problem present with the latest updated Karmic's or Lucid's packages?
Thanks in advance
Fabio

[Markus Ilmola (markus-ilmola)]

> is this problem present with the latest updated Karmic's or Lucid's packages?

I don't know about Lucid, but it is still present with the Karmic.

I want add that this only happens with the Maxtor drive. I also have 1TB Iomega Select Desktop Hard Drive and it works just fine.

[Markus Ilmola (markus-ilmola)]

I just tested this with Maverick (10.10) beta and the bug is still present.

When selecting "Safely Remove Drive" for the Maxtor drive I get a dialog with an error message:

Error Detaching: helper exited with exit code 1: Detaching device /dev/sdb
USB device: /sys/devices/pci0000:00/0000:00:1d.7/usb2/2-2)
SYNCHRONIZE CACHE: OK
STOP UNIT: FAILED: No such file or directory

The Iomega Select Desktop Hard Drive still works fine so the problem only exists with the Maxtor drive.

[Botond Szász (boteeka)]

It also happens with Maverick final. I only tried with a Kingston DataTraveler G2 16GB USB memory stick.

Here's what the dialog window shows:

Unable to stop drive

Error detaching: helper exited with exit code 1: Detaching device /dev/sdb
USB device: /sys/devices/pci0000:00/0000:00:1d.7/usb2/2-4)
SYNCHRONIZE CACHE: synchronize cache(10): Fixed format, current; Sense key: Key=9
 Additional sense: Logical unit not ready, cause not reportable
  Info fld=0x0 [0]
FAILED: No such file or directory
(Continuing despite SYNCHRONIZE CACHE failure.)
STOP UNIT: start stop unit: transport: Host_status=0x07 [DID_ERROR]
Driver_status=0x00 [DRIVER_OK, SUGGEST_OK]

FAILED: No such file or directory

[Fabio Marconi (fabiomarconi)]

Hello
can you please run in a terminal
apport-collect -p mountall 467223
then attach here this file:
/var/log/syslog
/var/log/kern.log
Thanks
Fabio

[Botond Szász (boteeka)]

Architecture: amd64
DistroRelease: Ubuntu 10.10
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release amd64 (20100429)
Package: mountall 2.19
PackageArchitecture: amd64
ProcEnviron:
 LANG=en_US.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.35-22.34-generic 2.6.35.4
Tags: maverick
Uname: Linux 2.6.35-22-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare

[Botond Szász (boteeka)]

apport information

[Fabio Marconi (fabiomarconi)]

Hello
can you please reproduce the bug then run in a terminal
apport-collect -p linux 467223
Thanks
Fabio

[Markus Ilmola (markus-ilmola)]

apport information

[Markus Ilmola (markus-ilmola)]

apport information

[Markus Ilmola (markus-ilmola)]

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[Markus Ilmola (markus-ilmola)]

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[Markus Ilmola (markus-ilmola)]

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[Markus Ilmola (markus-ilmola)]

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[Markus Ilmola (markus-ilmola)]

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[Markus Ilmola (markus-ilmola)]

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[Markus Ilmola (markus-ilmola)]

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[Markus Ilmola (markus-ilmola)]

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[Markus Ilmola (markus-ilmola)]

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[Markus Ilmola (markus-ilmola)]

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[Markus Ilmola (markus-ilmola)]

apport information

[Markus Ilmola (markus-ilmola)]

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[Markus Ilmola (markus-ilmola)]

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[Markus Ilmola (markus-ilmola)]

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[Markus Ilmola (markus-ilmola)]

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[Markus Ilmola (markus-ilmola)]

apport information

[Markus Ilmola (markus-ilmola)]

apport information

[Markus Ilmola (markus-ilmola)]

apport information

[Fabio Marconi (fabiomarconi)]

Thanks for reporting this bug and any supporting documentation. Since this bug has enough information provided for a developer to begin work, I'm going to mark it as confirmed and let them handle it from here. Thanks for taking the time to make Ubuntu better!

[Andreas Noteng (andreas-noteng)]

Settin importance medium on Fabio Marconi's request

[Rik (riksoft)]

Same to me.
Ubuntu 10.04 64 bit
HD 320 GB (ST332082) via USB. FS:NTFS

Unable to stop drive
Error detaching: helper exited with exit code 1: Detaching device /dev/sdh
USB device: /sys/devices/pci0000:00/0000:00:1d.7/usb2/2-1/2-1.4)
SYNCHRONIZE CACHE: FAILED: No such file or directory
(Continuing despite SYNCHRONIZE CACHE failure.)
STOP UNIT: FAILED: No such file or directory

The same problem doesn't happen with others USB HD (at least not NTFS).
Maybe a NTFS problem?

[xoristzatziki (simsonbike-bugs)]

Same to me.

text in window with error (Greek error description on window. Very carefully copied and double checked from window):

Αδυναμία διακοπής οδηγού
Error detaching: helper exited with exit code 1: Detaching
device /dev/sdc
USB device: /sys/devices/pci0000:00/0000:00:1d.7/usb1/1.3
SYNCHRONIZE CACHE: FAILED: No such file or directory
(Continuing despite SYNCHRONIZE CACHE failure.)
STOP UNIT: FAILED: No such file or directory

Maybe the name of device " /sys/devices/pci0000:00/0000:00:1d.7/usb1/1.3"
is the problem.
Or the "order" of commands removing the filename,leading to "no such file" ...
Also ntfs disk.
Below are outputs from some commands:

>uname -a; lsb_release -a
Linux ilias-desktop 2.6.32-30-generic #59-Ubuntu SMP Tue Mar 1 21:30:46 UTC 2011 x86_64 GNU/Linux
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 10.04.2 LTS
Release: 10.04
Codename: lucid

>lsusb
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 002: ID 045e:0084 Microsoft Corp. Basic Optical Mouse
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 004: ID 05e3:0702 Genesys Logic, Inc. USB 2.0 IDE Adapter
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

>mount
/dev/sdb3 on / type ext3 (rw,errors=remount-ro)
proc on /proc type proc (rw,noexec,nosuid,nodev)
none on /sys type sysfs (rw,noexec,nosuid,nodev)
none on /sys/fs/fuse/connections type fusectl (rw)
none on /sys/kernel/debug type debugfs (rw)
none on /sys/kernel/security type securityfs (rw)
none on /dev type devtmpfs (rw,mode=0755)
none on /dev/pts type devpts (rw,noexec,nosuid,gid=5,mode=0620)
none on /dev/shm type tmpfs (rw,nosuid,nodev)
none on /var/run type tmpfs (rw,nosuid,mode=0755)
none on /var/lock type tmpfs (rw,noexec,nosuid,nodev)
none on /lib/init/rw type tmpfs (rw,nosuid,mode=0755)
/dev/sdb1 on /boot type ext3 (rw)
/dev/sdb4 on /mnt/smb type ext3 (rw)
binfmt_misc on /proc/sys/fs/binfmt_misc type binfmt_misc (rw,noexec,nosuid,nodev)
gvfs-fuse-daemon on /home/ilias/.gvfs type fuse.gvfs-fuse-daemon (rw,nosuid,nodev,user=ilias)