[Regression] No sound with Karmic on HP HDX 9300

[Stefan Krause]

*** WORKAROUND **

* If model is set to 5stack-no-fp and "Line Jack Mode" = "Line Out" then sound works (Some channels have to be unmuted)
* After each reboot the "Line Jack Mode" must be set to a different value and then back to "Line Out" to make sound work

Sound worked without further configuration on Ubuntu 8.10. With Ubuntu 9.04 (also with recent Suse and Fedora versions) I had to add a model parameter to the modprobe.d/*.conf file. I used model=5stack and was happy with sound an 9.04. The current karmic version gives me no sound on the internal speakers for all configurations I tried (3stack, 5stack, 6stack and hp-hdx). The headphone is currently working, but no other speaker.

This bug could be related to 400682, but it is a slightly different notebook and sound card.

[Andres Mujica (andres.mujica)]

Can you execute the command

apport-collect -p alsa-base 407790

and also

apport-collect -p linux 407790

Thanks

 affects ubuntu/pulseaudio
 status incomplete

[Stefan Krause (stefan-krause)]

Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: stef 3086 F.... pulseaudio
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xec004000 irq 23'
   Mixer name : 'SigmaTel STAC9271D'
   Components : 'HDA:83847627,30d4103c,00100201'
   Controls : 33
   Simple ctrls : 21
DistroRelease: Ubuntu 9.10
NonfreeKernelModules: nvidia
Package: alsa-base 1.0.20+dfsg-1ubuntu4
PackageArchitecture: all
ProcEnviron:
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-5.24-generic
Uname: Linux 2.6.31-5-generic x86_64
UserGroups:

[Stefan Krause (stefan-krause)]

Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: stef 3086 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xec004000 irq 23'
   Mixer name : 'SigmaTel STAC9271D'
   Components : 'HDA:83847627,30d4103c,00100201'
   Controls : 33
   Simple ctrls : 21
DistroRelease: Ubuntu 9.10
HibernationDevice: RESUME=UUID=4a0d35a4-112a-4402-97d4-ebcf2957c552
MachineType: Hewlett-Packard HP Pavilion HDX9300 Notebook PC
NonfreeKernelModules: nvidia
Package: linux (not installed)
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.31-5-generic root=UUID=03c68e28-b359-4b4c-884d-d9e43a7c2bf9 ro quiet splash
ProcEnviron:
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-5.24-generic
RelatedPackageVersions:
 linux-backports-modules-2.6.31-5-generic N/A
 linux-firmware 1.15
Uname: Linux 2.6.31-5-generic x86_64
UserGroups:

dmi.bios.date: 08/29/2008
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 68DVD Ver. F.40
dmi.board.name: 30E2
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 87.0B
dmi.chassis.asset.tag: CNU82623PK
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvr68DVDVer.F.40:bd08/29/2008:svnHewlett-Packard:pnHPPavilionHDX9300NotebookPC:pvrF.40:rvnHewlett-Packard:rn30E2:rvrKBCVersion87.0B:cvnHewlett-Packard:ct10:cvr:
dmi.product.name: HP Pavilion HDX9300 Notebook PC
dmi.product.version: F.40
dmi.sys.vendor: Hewlett-Packard

[Andres Mujica (andres.mujica)]

Hi Stefan Krause,

If you can, please also test the latest upstream kernel available. It will allow additional upstream developers to examine this issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results. Thanks.

[Stefan Krause (stefan-krause)]

I've also file a bug on alsa about it (https://bugtrack.alsa-project.org/alsa-bug/view.php?id=4665 ) and I tried some things in the subsequent days.

The current status is:
* I have no way to make it work with alsa 1.0.20
* Kernel 2.6.31 comes with a more recent alsa version, which offers a new option "model=5stack-no-fp" (seems that it's still labeled 1.0.20)
* If model is set to 5stack-no-fp and "Line Jack Mode" = "Line Out" then sound works (Some channels have to be unmuted)
* After each reboot the "Line Jack Mode" must be set to a different value and then back to "Line Out" to make sound work
* This works for both the 2.6.31-6 kernel and the mainline kernel

I've tried to restart alsa after gnome starts and see if that helps with the re-adjustment of the line jack mode issue, but it didn't.

[Andres Mujica (andres.mujica)]

The commit that Stefan is referring to is

http://git.alsa-project.org/?p=alsa-kernel.git;a=commit;h=878a4f521bfe83c49694ac990058080fbe090812

already at Karmic's kernel.

[Pete Graner (pgraner)]

We have created a new package which contains the latest alsa. The latest alsa seems to have fixed a few problems that are similar to this. Could you please install linux-backports-modules-alsa and retest then report back to the bug.

Thanks

[Stefan Krause (stefan-krause)]

I installed linux-backports-modules-alsa-2.6.31-14-generic and tried again without better results. How can I check that I have the right alsa version?

The situation remains the same: I get some sound when I unmute the channels and turn the volume up and change the line jack mode as described above.
There appears to be a timeout issue: After a certain amount of time after all sound stopped I have to repeat the line jack procedure. My alsa-base.conf contains the line
options snd-hda-intel power_save=10 power_save_controller=N model=5stack-no-fp
Seems as if there's a timeout of 10 seconds after which I lose my sound again.

Even after that I would prefer not to set the line jack after each reboot.

Please let me know what other files than created by alsa-info.sh I should attach.

[slurm (o-juric)]

Alright. Don't know If I had the same problem you guys are experiencing here so let me explain what issues I had...

I updated to kubuntu karmic beta yesterday using the internet. After installation completed successfully I did also have no sound at all. My mixer also is SigmaTel STAC9271D [my mainboard is a intel dp35dp].

So i tried to install linux-backports-modules-alsa-2.6.31-14-generic . Didn't work here either. Then it came to my mind! The menu.lst wasnt updated to start with the new 2.6.31.14 kernel. I was still using the old jaunty kernel after installation. So I altered the menu.lst to start the os with the new kernel and there we go... sound was back [only had to unmute the speaker slider].

Please don't stone me if this doesn't has to do anything with the bug filed here though.

[Daniel T Chen (crimsun)]

@slurm no, your issue is completely unrelated (though installing the newer drivers resolves the issue)

@Stefan Is it completely necessary to specify the model? In other words, remove your addition from alsa-base.conf, perform a complete powercycle (power down for 2 minutes, then power back up), and report whether sound is audible (possibly after changing mixer settings -- but NOT a model quirk).

[Stefan Krause (stefan-krause)]

Wow crazy, it works without any model. Thank you!

Do I have to keep linux-backports-modules-alsa-karmic-generics installed or is it going to be merged into the ubuntu kernel?

[Mitch Towner (kermiac)]

Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: kermiac 1813 F.... pulseaudio
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xe8404000 irq 33'
   Mixer name : 'SigmaTel STAC9271D'
   Components : 'HDA:83847627,30d4103c,00100201'
   Controls : 24
   Simple ctrls : 14
Card1.Amixer.info:
 Card hw:1 'HDMI'/'HDA ATI HDMI at 0xe8310000 irq 34'
   Mixer name : 'ATI R6xx HDMI'
   Components : 'HDA:1002aa01,00aa0100,00100000'
   Controls : 4
   Simple ctrls : 1
Card1.Amixer.values:
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined
   Playback channels: Mono
   Mono: Playback [on]
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
NonfreeKernelModules: fglrx
Package: alsa-base 1.0.20+dfsg-1ubuntu5
PackageArchitecture: all
ProcEnviron:
 SHELL=/bin/bash
 LANG=en_AU.UTF-8
ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
Uname: Linux 2.6.31-14-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare

[Daniel T Chen (crimsun)]

@Stefan
If you intend to continue using Karmic, yes, you'll need to keep l-b-m-a-k-g installed.

Marking fixed in both linux and linux-backports-modules-2.6.31; thanks for confirming.

[gltaylor1 (gltaylor1)]

Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: george 2298 F.... pulseaudio
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xe8404000 irq 17'
   Mixer name : 'SigmaTel STAC9271D'
   Components : 'HDA:83847627,30d4103c,00100201'
   Controls : 33
   Simple ctrls : 21
Card1.Amixer.info:
 Card hw:1 'HDMI'/'HDA ATI HDMI at 0xe8310000 irq 17'
   Mixer name : 'ATI R6xx HDMI'
   Components : 'HDA:1002aa01,00aa0100,00100000'
   Controls : 4
   Simple ctrls : 1
Card1.Amixer.values:
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined
   Playback channels: Mono
   Mono: Playback [off]
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
NonfreeKernelModules: fglrx
Package: alsa-base 1.0.20+dfsg-1ubuntu5
PackageArchitecture: all
ProcEnviron:
 SHELL=/bin/bash
 LANG=en_US.UTF-8
ProcVersionSignature: Ubuntu 2.6.31-17.54-generic
Uname: Linux 2.6.31-17-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare

[Mitch Towner (kermiac)]

Hi gltaylor1. Please install "linux-backports-modules-alsa-karmic" (then reboot). The issue originally reported in this bug report has been resolved by installing this package. Also please ensure there are no extra "alsa model quirks" in your /etc/modprobe.d/alsa-base.conf

If this does not resolve your issue, please file a new bug report.
Thanks in advance.

[chungachanga (legna86)]

Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: chungachanga 1852 F.... pulseaudio
 /dev/snd/controlC1: chungachanga 1852 F.... pulseaudio
 /dev/snd/pcmC1D3p: chungachanga 1852 F...m pulseaudio
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xe8404000 irq 17'
   Mixer name : 'SigmaTel STAC9271D'
   Components : 'HDA:83847627,30d4103c,00100201'
   Controls : 33
   Simple ctrls : 21
Card1.Amixer.info:
 Card hw:1 'HDMI'/'HDA ATI HDMI at 0xe8310000 irq 17'
   Mixer name : 'ATI R6xx HDMI'
   Components : 'HDA:1002aa01,00aa0100,00100000'
   Controls : 4
   Simple ctrls : 1
Card1.Amixer.values:
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined
   Playback channels: Mono
   Mono: Playback [on]
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
NonfreeKernelModules: fglrx
Package: alsa-base 1.0.20+dfsg-1ubuntu5
PackageArchitecture: all
ProcEnviron:
 SHELL=/bin/bash
 LANG=en_US.UTF-8
ProcVersionSignature: Ubuntu 2.6.31-17.54-generic
Uname: Linux 2.6.31-17-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare

[pierre moulin (peter-moulin)]

From http://www.justanswer.com/questions/2m8u6-i-have-installed-ubuntu-9-10-on-an-hp-pavilion-hdx-9000-but
The solution works also for me, hdx9000 and mandriva2010

Hello,

I managed to fix this myself last night. After having tried everything else, I changed

options snd slots=snd-hda-intel options snd-hda-intel model=hp

to

options snd slots=snd-hda-intel options snd-hda-intel model=hp-dv5

in the alsa-----.conf file and it worked.

I don't know why I needed the dv5 since I don't have a dv5 machine, but as long as it is working I am happy

Read more: I have installed Ubuntu 9.10 on an HP Pavilion h... - JustAnswer http://www.justanswer.com/questions/2m8u6-i-have-installed-ubuntu-9-10-on-an-hp-pavilion-hdx-9000-but#ixzz1094NpHVM

[dino99 (9d9)]

outdated flavor, report about a newer active version if needed