Comment 12 for bug 368427

Having put my faith in Ubuntu, and upgraded to the new version at the end of April, I've now been left with pretty much no audio for the best part of six weeks. It's meant I'm unable to use the internet telephony I rely on to stay in touch with relatives and friends in my home country, and has seriously impacted my ability to use my laptop for it's primary purpose since I am a language professional.

The bug was reported to the Alsa team on May first, and "support" was forthcoming until it was shown that the problem was not my misconfiguration but a genuine problem with the drivers, as revealed by their own tools (HDA-analyzer, which - coincidentally - I even had to amend from the faulty script they provide on their website in order to use). Since identifying some technical features of the problem that may actually give us the information needed for a fix, nobody on the Alsa team has responded.

There has been extremely little support from the Ubuntu team, as can be seen from this bug report.

If this were a new install of Ubuntu, I would expect these kinds of problems - but for a standard upgrade to wipe out functionality that was previously working fine really should raise serious questions about how code is managed on this project.

Perhaps someone can explain what is going on to restore this functionality... or perhaps I should start looking again at other distributions.