No sound on install on Hi-Grade Notino_D7000SRA

[phin harper]

Using latest Ubuntu as of 22nd September
No sound whatsoever on installation to Hi-Grade Notino_D7000SRA Laptop
(Also Hi-Grade Notino_D7000SRL Laptop)
same lack of sound when tried installing Ubuntu Studio

Sound works fine on Vista that is dual booting on the laptop

Checked all the volume controlls i could find but still no sound.

[Leann Ogasawara (leannogasawara)]

Hi Phin,

Can you comment if you tried the latest Hardy or Intrepid release? I'm assuming Intrepid. Care to take a look at https://wiki.ubuntu.com/DebuggingSoundProblems and attach the output after running the alsa-info script. Thanks.

[phin harper (phinharper)]

Hi,

I am using 8.04 Hardy.

as for the output to the alsa-info script, its all at:
http://www.alsa-project.org/db/?f=939c1468e2e4b749ee103fd739efb01aa6f8c20a

Thank you very much.

[zigon (spamhammer)]

I am also having the same trouble with my Hi-Grade Notino_D7000SRL laptop.

output script:
http://www.alsa-project.org/db/?f=a25955414623eedd6b65ef4417894fea88ffb6eb

I would really appreciate any advice anyone could give me on this one!!!

PS.
Same problem when i tried Intrepid on a live boot cd :(

[Luke Yelavich (themuso)]

Have you upgraded to the final intrepid release, as well as any updates in intrepid-updates, to see if you still have no sound?

[phin harper (phinharper)]

Hi

Have now upgraded to the final intrepid (8.10) release and installed all update packages
- still no sound

also tried fedora 10 with the same problem

thanks

[zigon (spamhammer)]

I can also confirm that the sound does not work on my system with the 8.1 release.

Is the Intel ICH8 chipset supported by Alsa? It is not listed in the sound card list but yet a patch for it was mentioned in the v1.0.11 release (http://www.alsa-project.org/main/index.php/Changes_v1.0.10_v1.0.11).

Would love some help on this one asap.

Cheers

[Dr.Suave (wilf-horsfall)]

I'm also suffering from this bug - I found that none of the users (my user or root) had the ability to use audio devices in System > Administration > Users and Groups > Properties, or belonged to the groups pulse, pulse-access or pulse-rt - this must be some kind of indicator of the problem, but when I enabled all these features I was still stuck without sound - I do not know enough to about Ubuntu to know if there is anything else that should obviously be enabled in order to have sound. I found the following operating systems don't have sound on this laptop: Ubuntu 8.10, Linux Mint 6, Fedora 10 and OpenSuse 11. Windows Vista, however, does. But Vista is my last resort (that probably goes for all of us).

My results of the alsa-info.sh script are here: http://www.alsa-project.org/db/?f=849dc970f609153856aae12d370f893952af98f0

Here's some more info (I don't know if it's needed or not):

Code:

wilf@drsuave:~$ lspci
00:00.0 Host bridge: Intel Corporation Mobile PM965/GM965/GL960 Memory Controller Hub (rev 03)
00:01.0 PCI bridge: Intel Corporation Mobile PM965/GM965/GL960 PCI Express Root Port (rev 03)
00:1a.0 USB Controller: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #4 (rev 04)
00:1a.1 USB Controller: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #5 (rev 04)
00:1a.7 USB Controller: Intel Corporation 82801H (ICH8 Family) USB2 EHCI Controller #2 (rev 04)
00:1b.0 Audio device: Intel Corporation 82801H (ICH8 Family) HD Audio Controller (rev 04)
00:1c.0 PCI bridge: Intel Corporation 82801H (ICH8 Family) PCI Express Port 1 (rev 04)
00:1c.1 PCI bridge: Intel Corporation 82801H (ICH8 Family) PCI Express Port 2 (rev 04)
00:1c.2 PCI bridge: Intel Corporation 82801H (ICH8 Family) PCI Express Port 3 (rev 04)
00:1d.0 USB Controller: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #1 (rev 04)
00:1d.1 USB Controller: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #2 (rev 04)
00:1d.2 USB Controller: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #3 (rev 04)
00:1d.7 USB Controller: Intel Corporation 82801H (ICH8 Family) USB2 EHCI Controller #1 (rev 04)
00:1e.0 PCI bridge: Intel Corporation 82801 Mobile PCI Bridge (rev f4)
00:1f.0 ISA bridge: Intel Corporation 82801HEM (ICH8M) LPC Interface Controller (rev 04)
00:1f.1 IDE interface: Intel Corporation 82801HBM/HEM (ICH8M/ICH8M-E) IDE Controller (rev 04)
00:1f.2 SATA controller: Intel Corporation 82801HBM/HEM (ICH8M/ICH8M-E) SATA AHCI Controller (rev 04)
00:1f.3 SMBus: Intel Corporation 82801H (ICH8 Family) SMBus Controller (rev 04)
01:00.0 VGA compatible controller: ATI Technologies Inc Radeon HD 2400 XT
01:00.1 Audio device: ATI Technologies Inc RV610 audio device [Radeon HD 2400 PRO]
02:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8101E/RTL8102E PCI Express Fast Ethernet controller (rev 01)
04:00.0 Network controller: Intel Corporation PRO/Wireless 3945ABG [Golan] Network Connection (rev 02)

Code:

wilf@drsuave:~$ lsusb
Bus 007 Device 007: ID 07b3:0900 Plustek, Inc.
Bus 007 Device 006: ID 04a9:10c9 Canon, Inc.
Bus 007 Device 004: ID 0bda:0158 Realtek Semiconductor Corp. Mass Stroage Device
Bus 007 Device 003: ID 04b4:6830 Cypr...

[chevron_colon_3 (bobbits)]

Hi, I've got the same problem, and I've been trying many options on the ubuntu forums, none have helped yet. I'm dual-booting Ubuntu 8.10 with Vista. Vista has no sound problems, and Ubuntu has no sound (not even system beep).

http://ubuntuforums.org/showthread.php?t=809700 shows some of my terminal outputs, if wanted.

[zigon (spamhammer)]

Just wondered if anyone had any progress on this one?

Still missing the sound :(

[phin harper (phinharper)]

Now updated to Ubuntu 9.04

- still no sound

[Daniel T Chen (crimsun)]

At some point, my git tree carried a prelim patch for this; I'll fix it and get it upstream.

[zigon (spamhammer)]

If you could point me in the way of that patch Daniel i would be very very grateful

Cheers

[Dr.Suave (wilf-horsfall)]

Zigon - here's the patch: https://qa.mandriva.com/show_bug.cgi?id=41385#c1
more info here too: http://ubuntuforums.org/showthread.php?t=1099743

[Dr.Suave (wilf-horsfall)]

Although that patch only enables onboard speaker sound - nothing comes throught the headphone jack.

[zigon (spamhammer)]

I have recently found that using OSS (Open Sound System) apposed to Alsa seems to work.

http://www.opensound.com/oss.html

Hope this helps someone.

[Dr.Suave (wilf-horsfall)]

Zigon, what did you do to get sound working with OSS? I've had to leave Linux because of this bug, but I really want to come back. I'll download the latest Ubuntu if you think I can get sound working.

[chevron_colon_3 (bobbits)]

I've found a fresh install of 9.10 (or alternatively, booting from liveCD) works Fine & Dandy on the external speakers. There appears to be a bit of a problem with the headphone jack, in that as soon as you plug in headphones, you can hear a split-second of sound (through the headphones), before both headphones & External speakers are muted.

Any ideas?

More info, including bash outputs here:
http://ubuntuforums.org/showthread.php?t=1333532

[Dr.Suave (wilf-horsfall)]

It sounds like that patch (https://qa.mandriva.com/show_bug.cgi?id=41385#c1) has been added to the distro then. I never managed to get the headphone jack working either (http://ubuntuforums.org/showthread.php?t=1099743).

I suppose it means we're ridiculously close now - if we could just enable headphones.

BTW, does your microphone work, Chevron?

[chevron_colon_3 (bobbits)]

I don't believe so, but I've not put much effort into trying. It didn't work with skype.

I can't help but agree that we're really close, as I can, without doubt, hear sound through the headphones if I keep plugging in the jack, and unplugging it rapidly. I'd love to do something about the driver myself, but unfortunately my coding experience amounts to extremely basic HTML, and some rudimentary bash commands.

[Dr.Suave (wilf-horsfall)]

I'd like to be able to do something about the driver too, but my coding experience amounts to mashing the keyboard with my palm. I suppose we're just waiting for someone on the sound team to make the final tweak.

[Dr.Suave (wilf-horsfall)]

On the Lucid Lynx start-up disc sound doesn't work for me at all - the volume control just says "---" and when I try to open sound preferences it tells me it's "waiting for the sound system to respond". I'm now running apport-collect to give some info.

Does anyone have a success story to share?

[Dr.Suave (wilf-horsfall)]

AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/dsp', '/dev/snd/by-path', '/dev/snd/controlC1', '/dev/snd/hwC1D0', '/dev/snd/pcmC1D3p', '/dev/snd/controlC0', '/dev/snd/hwC0D0', '/dev/snd/hwC0D1', '/dev/snd/pcmC0D0c', '/dev/snd/pcmC0D0p', '/dev/snd/pcmC0D1p', '/dev/snd/seq', '/dev/snd/timer', '/dev/sequencer2', '/dev/sequencer'] failed with exit code 1:
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xfb300000 irq 22'
   Mixer name : 'SigmaTel STAC9205'
   Components : 'HDA:83847698,161f2073,00100204 HDA:11c11040,11c10001,00100200'
   Controls : 18
   Simple ctrls : 10
Card1.Amixer.info:
 Card hw:1 'HDMI'/'HDA ATI HDMI at 0xfb010000 irq 17'
   Mixer name : 'ATI R6xx HDMI'
   Components : 'HDA:1002aa01,00aa0100,00100000'
   Controls : 4
   Simple ctrls : 1
Card1.Amixer.values:
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [off]
DistroRelease: Ubuntu 10.04
LiveMediaBuild: Ubuntu 10.04 LTS "Lucid Lynx" - Release i386 (20100429)
MachineType: Arima W651UI
Package: linux (not installed)
ProcCmdLine: BOOT_IMAGE=/casper/vmlinuz file=/cdrom/preseed/hostname.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-21.32-generic 2.6.32.11+drm33.2
Regression: Yes
RelatedPackageVersions: linux-firmware 1.34
Reproducible: Yes
Tags: lucid audio regression-release needs-upstream-testing
Uname: Linux 2.6.32-21-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 06/06/2008
dmi.bios.vendor: Arima
dmi.bios.version: HG.92.10
dmi.board.vendor: Arima
dmi.board.version: Rev1.HG.92.10
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 8
dmi.chassis.vendor: Arima
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnArima:bvrHG.92.10:bd06/06/2008:svnArima:pnW651UI:pvrHG.92.10:rvnArima:rn:rvrRev1.HG.92.10:cvnArima:ct8:cvrN/A:
dmi.product.name: W651UI
dmi.product.version: HG.92.10
dmi.sys.vendor: Arima

[Dr.Suave (wilf-horsfall)]

apport information

[Dr.Suave (wilf-horsfall)]

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[Dr.Suave (wilf-horsfall)]

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[Dr.Suave (wilf-horsfall)]

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[Dr.Suave (wilf-horsfall)]

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[Dr.Suave (wilf-horsfall)]

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[Dr.Suave (wilf-horsfall)]

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[Dr.Suave (wilf-horsfall)]

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[Dr.Suave (wilf-horsfall)]

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[Dr.Suave (wilf-horsfall)]

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[Dr.Suave (wilf-horsfall)]

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[Dr.Suave (wilf-horsfall)]

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[Dr.Suave (wilf-horsfall)]

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[Dr.Suave (wilf-horsfall)]

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[Dr.Suave (wilf-horsfall)]

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[Dr.Suave (wilf-horsfall)]

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[Dr.Suave (wilf-horsfall)]

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[Dr.Suave (wilf-horsfall)]

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[Dr.Suave (wilf-horsfall)]

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[chevron_colon_3 (bobbits)]

I found Lucid & Karmic work "out-of-the-box" on mine, however, there's something wrong with the headphones option. As soon as you plug heatphones in, you can hear a split-second of whatever's playing before both speakers and headphones go mute.

[penalvch (penalvch)]

phin harper, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect -p linux <replace-with-bug-number>

Also, could you please test the latest upstream kernel available following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Please do not test the daily folder, but the one all the way at the bottom. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-v3.11

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.