Keyboard stops working after suspend on Dell XPS 13

[Axel G. Rossberg]

The problem occurs with the 5.15.0-102 kernel but not with 5.15.0-100.

The issue seems to be identical to the problem reported for 6.7.0 here: https://bbs.archlinux.org/viewtopic.php?id=292203

On the page linked above is says a patch was submitted 2024-01-26 and the problem solved 2024-03-04 in linux 6.7.5 or linux-lts 6.6.17.

I'm concerned that this still needs fixing in the 5.xxx kernel branch.

Touchpad does not freeze and mouse-control of windows still works, so it's different from a bug reported elsewhere.

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: linux-image-5.15.0-102-generic 5.15.0-102.112
ProcVersionSignature: Ubuntu 5.15.0-100.110-generic 5.15.143
Uname: Linux 5.15.0-100-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: axel 2494 F.... pulseaudio
CasperMD5CheckResult: unknown
CurrentDesktop: ubuntu:GNOME
Date: Mon Mar 11 09:54:23 2024
DistributionChannelDescriptor:
 # This is a distribution channel descriptor
 # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
 canonical-oem-somerville-xenial-amd64-20160624-2
HibernationDevice: RESUME=UUID=461ac6d0-c7ab-4f93-b97d-4d7b3f14f378
InstallationDate: Installed on 2018-08-31 (2018 days ago)
InstallationMedia: Ubuntu 16.04 "Xenial" - Build amd64 LIVE Binary 20160624-10:47
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 003: ID 0489:e0a2 Foxconn / Hon Hai
 Bus 001 Device 002: ID 0bda:58f4 Realtek Semiconductor Corp. Integrated_Webcam_HD
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. XPS 13 9370
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.15.0-100-generic root=UUID=fb8af021-9abd-4e95-9458-7a78ac12bb46 ro quiet splash mem_sleep_default=deep vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-5.15.0-100-generic N/A
 linux-backports-modules-5.15.0-100-generic N/A
 linux-firmware 20220329.git681281e4-0ubuntu3.29
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/06/2022
dmi.bios.release: 1.21
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.21.0
dmi.board.name: 0W970W
dmi.board.vendor: Dell Inc.
dmi.board.version: A03
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.21.0:bd07/06/2022:br1.21:svnDellInc.:pnXPS139370:pvr:rvnDellInc.:rn0W970W:rvrA03:cvnDellInc.:ct10:cvr:sku07E6:
dmi.product.family: XPS
dmi.product.name: XPS 13 9370
dmi.product.sku: 07E6
dmi.sys.vendor: Dell Inc.
modified.conffile..etc.default.apport:
 # set this to 0 to disable apport, or to 1 to enable it
 # you can temporarily override this with
 # sudo service apport start force_start=1
 enabled=0
mtime.conffile..etc.default.apport: 2018-09-08T10:23:15.468001

[Matthew Ruffell (mruffell)]

I think the fix was included in 5.15.149 upstream;

https://lwn.net/Articles/963359/

Input: atkbd - skip ATKBD_CMD_SETLEDS when skipping ATKBD_CMD_GETID

The kernel team have just pulled in 5.15.148, and haven't started on 149. They will likely get to it in the next week or so.

Thanks,
Matthew

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Alan Knepper (al-knepper)]

I am also having this issue with the keyboard stopping after sleep. 5.15.0-102 kernel.
I have found by putting this line in grub I can make it work, however I lose the num lock light, only light on the keyboard.

GRUB_CMDLINE_LINUX_DEFAULT="quiet splash i8042.dumbkbd=1 i8042.nomux=1 i8042.noaux=1"

I can't get a reliable test deleting one of the 'nomux' or 'noaux', just seems that all 3 make things work. Shouldn't have to patch like this and I would really like the light back on.

Do you believe the patch above will fix this too.

[Alan Knepper (al-knepper)]

Should have added. I have a Dell laptop.
alan: ~ $ inxi -b
System:
  Host: Laptop Kernel: 5.15.0-102-generic x86_64 bits: 64
    Desktop: Cinnamon 6.0.4 Distro: Linux Mint 21.3 Virginia
Machine:
  Type: Laptop System: Dell product: Inspiron 5570 v: N/A
    serial: <superuser required>
  Mobo: Dell model: 0D65FD v: A00 serial: <superuser required> UEFI: Dell
    v: 1.14.0 date: 04/06/2023
Battery:
  ID-1: BAT0 charge: 42.0 Wh (100.0%) condition: 42.0/42.0 Wh (100.0%)
CPU:
  Info: quad core Intel Core i7-8550U [MT MCP] speed (MHz): avg: 790
    min/max: 400/4000
Graphics:
  Device-1: Intel UHD Graphics 620 driver: i915 v: kernel
  Device-2: Realtek USB Boot type: USB driver: N/A
  Display: x11 server: X.Org v: 1.21.1.4 driver: X: loaded: modesetting
    unloaded: fbdev,vesa gpu: i915 resolution: 1920x1080~60Hz
  OpenGL: renderer: Mesa Intel UHD Graphics 620 (KBL GT2)
    v: 4.6 Mesa 23.2.1-1ubuntu3.1~22.04.2
Network:
  Device-1: Realtek RTL810xE PCI Express Fast Ethernet driver: r8169
  Device-2: Intel Wireless 3165 driver: iwlwifi
  Device-3: Intel Bluetooth wireless interface type: USB driver: btusb
Drives:
  Local Storage: total: 2.29 TiB used: 62.71 GiB (2.7%)
Info:
  Processes: 313 Uptime: 1h 23m Memory: 15.51 GiB used: 2.45 GiB (15.8%)
  Shell: Bash inxi: 3.3.13