[Compaq Presario 420] In some boots, screen display is totally black possible i915 issue

Bug #2024618 reported by Phelipe Matheus Couto de Aguiar
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

Hi,
In some boots my laptop's graphic card(Intel Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx) only display a black screen, everything else seems to work, the system is able to produce sounds. Its possible to make the display go back to work after close and open the lid. After some tests and debug, it was seen that the screen wasn't entirely black the brightness seems to be setted to the minimum(almost impossible to see), and with a external monitor the brightness level was checked in `/sys/class/backlight/intel_backlight/actual_brightness` it was set to the default value, so the problem can't be the backlight. I believe is a i915 driver problem.

it was tested the following kernel's params:
i915.enable_dpcd_backlight=3
i915.enable_dpcd_backlight=1
i915.enable_dpcd_backlight=0

i915.invert_brightness=1
i915.invert_brightness=-1

i915.modeset=0
i915.modeset=1

Still no results.

Distributor ID: Ubuntu
Description: Ubuntu 23.04
Release: 23.04
Codename: lunar

xorg:
  Installed: 1:7.7+23ubuntu2
  Candidate: 1:7.7+23ubuntu2
  Version table:
 *** 1:7.7+23ubuntu2 500
        500 http://br.archive.ubuntu.com/ubuntu lunar/main amd64 Packages
        100 /var/lib/dpkg/status

ProblemType: Bug
DistroRelease: Ubuntu 23.04
Package: xorg 1:7.7+23ubuntu2
ProcVersionSignature: Ubuntu 6.2.0-23.23-generic 6.2.12
Uname: Linux 6.2.0-23-generic x86_64
ApportVersion: 2.26.1-0ubuntu2
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: unknown
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Wed Jun 21 16:03:20 2023
DistUpgraded: Fresh install
DistroCodename: lunar
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
 Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Integrated Graphics Controller [8086:22b1] (rev 21) (prog-if 00 [VGA controller])
   Subsystem: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Integrated Graphics Controller [8086:22b1]
InstallationDate: Installed on 2023-06-21 (0 days ago)
InstallationMedia: Ubuntu 23.04 "Lunar Lobster" - Release amd64 (20230418)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 003: ID 0bda:b720 Realtek Semiconductor Corp. RTL8723BU 802.11b/g/n WLAN Adapter
 Bus 001 Device 002: ID 0bda:5830 Realtek Semiconductor Corp. MTD camera
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Compaq 420
ProcEnviron:
 LANG=en_US.UTF-8
 PATH=(custom, no user)
 SHELL=/bin/bash
 TERM=xterm-256color
 XDG_RUNTIME_DIR=<set>
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.2.0-23-generic root=UUID=774e3ecb-1e91-4c0e-8036-66b475c7f433 ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (probably fresh install)
acpidump: Error: command ['pkexec', '/usr/share/apport/dump_acpi_tables.py'] failed with exit code 126: Error executing command as another user: Request dismissed
dmi.bios.date: 09/27/2021
dmi.bios.release: 5.11
dmi.bios.version: V1.13.X
dmi.board.asset.tag: Default string
dmi.board.name: N14JP6-V2
dmi.board.vendor: Compaq
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 10
dmi.chassis.vendor: Compaq
dmi.chassis.version: Default string
dmi.ec.firmware.release: 1.0
dmi.modalias: dmi:bvn:bvrV1.13.X:bd09/27/2021:br5.11:efr1.0:svnCompaq:pn420:pvrDefaultstring:rvnCompaq:rnN14JP6-V2:rvr:cvnCompaq:ct10:cvrDefaultstring:skuDefaultstring:
dmi.product.family: Presario
dmi.product.name: 420
dmi.product.sku: Default string
dmi.product.version: Default string
dmi.sys.vendor: Compaq
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.114-1
version.libgl1-mesa-dri: libgl1-mesa-dri 23.0.2-1ubuntu1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.7-1ubuntu3
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-3
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20210115-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-2build1

Revision history for this message
Phelipe Matheus Couto de Aguiar (matheus-aguiar-dev) wrote :
description: updated
summary: - In some boots, screen display is totally black possible i915 issue
+ [Compaq Presario 420] In some boots, screen display is totally black
+ possible i915 issue
affects: xorg (Ubuntu) → linux (Ubuntu)
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
description: updated
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