USB webcam microphone not working

[Laurence Field]

I am running Lunar Lobster and have an issue with the microphone on my Webcam. Note that the Webcam works fine under Windows and I also had the same issue with Kinetic Kudu.

The output from uname is:

Linux xxxxxx-NUC5I5MYHE 6.2.0-20-generic #20-Ubuntu SMP PREEMPT_DYNAMIC Thu Apr 6 07:48:48 UTC 2023 x86_64 x86_64 x86_64 GNU/Linux

The output from dmesg is:

[67778.690626] usb 2-1: new high-speed USB device number 7 using xhci_hcd
[67778.865817] usb 2-1: New USB device found, idVendor=0c45, idProduct=6368, bcdDevice= 1.00
[67778.865832] usb 2-1: New USB device strings: Mfr=2, Product=1, SerialNumber=3
[67778.865839] usb 2-1: Product: ACR010 USB Webcam
[67778.865844] usb 2-1: Manufacturer: Sonix Technology Co., Ltd.
[67778.865848] usb 2-1: SerialNumber: SN0001
[67778.876011] usb 2-1: Found UVC 1.00 device ACR010 USB Webcam (0c45:6368)
[67778.910721] input: ACR010 USB Webcam: ACR010 USB as /devices/pci0000:00/0000:00:14.0/usb2/2-1/2-1:1.0/input/input15
[67778.941519] usb 2-1: 3:1: cannot get freq at ep 0x84
[67779.277854] usb 2-1: 3:1: cannot get freq at ep 0x84
[67779.340762] usb 2-1: 3:1: cannot get freq at ep 0x84

Please let me know if you need any more information or would like me to test anything.
---
ProblemType: Bug
ApportVersion: 2.26.1-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC2: lfield 2332 F.... wireplumber
 /dev/snd/controlC0: lfield 2332 F.... wireplumber
 /dev/snd/controlC1: lfield 2332 F.... wireplumber
 /dev/snd/seq: lfield 2325 F.... pipewire
CRDA: N/A
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 23.04
InstallationDate: Installed on 2022-05-02 (358 days ago)
InstallationMedia: Ubuntu 22.04 LTS "Jammy Jellyfish" - Release amd64 (20220419)
MachineType: Intel NUC5I5MYHE
Package: linux (not installed)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.2.0-20-generic root=UUID=136b697c-2a98-4da5-a136-8c7e2501405e ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 6.2.0-20.20-generic 6.2.6
RelatedPackageVersions:
 linux-restricted-modules-6.2.0-20-generic N/A
 linux-backports-modules-6.2.0-20-generic N/A
 linux-firmware 20230323.gitbcdcfbcf-0ubuntu1
Tags: lunar wayland-session
Uname: Linux 6.2.0-20-generic x86_64
UpgradeStatus: Upgraded to lunar on 2023-04-24 (1 days ago)
UserGroups: adm cdrom dip docker kvm lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 12/07/2015
dmi.bios.release: 5.6
dmi.bios.vendor: Intel Corporation
dmi.bios.version: MYBDWi5v.86A.0027.2015.1207.1917
dmi.board.name: NUC5i5MYBE
dmi.board.vendor: Intel Corporation
dmi.board.version: H47797-207
dmi.chassis.asset.tag: TTL
dmi.chassis.type: 3
dmi.chassis.vendor: Intel
dmi.modalias: dmi:bvnIntelCorporation:bvrMYBDWi5v.86A.0027.2015.1207.1917:bd12/07/2015:br5.6:svnIntel:pnNUC5I5MYHE:pvr:rvnIntelCorporation:rnNUC5i5MYBE:rvrH47797-207:cvnIntel:ct3:cvr:sku:
dmi.product.family: Intel NUC
dmi.product.name: NUC5I5MYHE
dmi.sys.vendor: Intel

[Paul White (paulw2u)]

Bug reports filed against 'Launchpad' will never reach those that can help resolve any issues that you might be experiencing with your Ubuntu installation.

https://wiki.ubuntu.com/Bugs/FindRightPackage#Hardware_Malfunctions suggests that hardware problems should be initially filed against the Linux kernel so I'm retasking this to the kernel package: linux.

Please provide any additional information that might be asked of you.

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 2017642

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Laurence Field (laurence-field)]

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[Laurence Field (laurence-field)]

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[Laurence Field (laurence-field)]

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[Laurence Field (laurence-field)]

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[Laurence Field (laurence-field)]

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[Laurence Field (laurence-field)]

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[Laurence Field (laurence-field)]

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[Laurence Field (laurence-field)]

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[Laurence Field (laurence-field)]

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[Laurence Field (laurence-field)]

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[Laurence Field (laurence-field)]

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[Laurence Field (laurence-field)]

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[Laurence Field (laurence-field)]

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