USB webcam microphone not working
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
linux (Ubuntu) |
Confirmed
|
Undecided
|
Unassigned |
Bug Description
I am running Lunar Lobster and have an issue with the microphone on my Webcam. Note that the Webcam works fine under Windows and I also had the same issue with Kinetic Kudu.
The output from uname is:
Linux xxxxxx-NUC5I5MYHE 6.2.0-20-generic #20-Ubuntu SMP PREEMPT_DYNAMIC Thu Apr 6 07:48:48 UTC 2023 x86_64 x86_64 x86_64 GNU/Linux
The output from dmesg is:
[67778.690626] usb 2-1: new high-speed USB device number 7 using xhci_hcd
[67778.865817] usb 2-1: New USB device found, idVendor=0c45, idProduct=6368, bcdDevice= 1.00
[67778.865832] usb 2-1: New USB device strings: Mfr=2, Product=1, SerialNumber=3
[67778.865839] usb 2-1: Product: ACR010 USB Webcam
[67778.865844] usb 2-1: Manufacturer: Sonix Technology Co., Ltd.
[67778.865848] usb 2-1: SerialNumber: SN0001
[67778.876011] usb 2-1: Found UVC 1.00 device ACR010 USB Webcam (0c45:6368)
[67778.910721] input: ACR010 USB Webcam: ACR010 USB as /devices/
[67778.941519] usb 2-1: 3:1: cannot get freq at ep 0x84
[67779.277854] usb 2-1: 3:1: cannot get freq at ep 0x84
[67779.340762] usb 2-1: 3:1: cannot get freq at ep 0x84
Please let me know if you need any more information or would like me to test anything.
---
ProblemType: Bug
ApportVersion: 2.26.1-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
/dev/snd/
/dev/snd/
/dev/snd/seq: lfield 2325 F.... pipewire
CRDA: N/A
CasperMD5CheckR
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 23.04
InstallationDate: Installed on 2022-05-02 (358 days ago)
InstallationMedia: Ubuntu 22.04 LTS "Jammy Jellyfish" - Release amd64 (20220419)
MachineType: Intel NUC5I5MYHE
Package: linux (not installed)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=
ProcVersionSign
RelatedPackageV
linux-
linux-
linux-firmware 20230323.
Tags: lunar wayland-session
Uname: Linux 6.2.0-20-generic x86_64
UpgradeStatus: Upgraded to lunar on 2023-04-24 (1 days ago)
UserGroups: adm cdrom dip docker kvm lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 12/07/2015
dmi.bios.release: 5.6
dmi.bios.vendor: Intel Corporation
dmi.bios.version: MYBDWi5v.
dmi.board.name: NUC5i5MYBE
dmi.board.vendor: Intel Corporation
dmi.board.version: H47797-207
dmi.chassis.
dmi.chassis.type: 3
dmi.chassis.vendor: Intel
dmi.modalias: dmi:bvnIntelCor
dmi.product.family: Intel NUC
dmi.product.name: NUC5I5MYHE
dmi.sys.vendor: Intel
affects: | launchpad → ubuntu |
Bug reports filed against 'Launchpad' will never reach those that can help resolve any issues that you might be experiencing with your Ubuntu installation.
https:/ /wiki.ubuntu. com/Bugs/ FindRightPackag e#Hardware_ Malfunctions suggests that hardware problems should be initially filed against the Linux kernel so I'm retasking this to the kernel package: linux.
Please provide any additional information that might be asked of you.