Ubuntu
linux package

  1. Bug #1980831
  2. Comment #2

Comment 2 for bug 1980831

Revision history for this message
Daniel van Vugt (vanvugt) wrote (last edit ): Re: GUI freezes randomly, mouse still moving, nothing else works

Thanks for the bug report.

First we need to exclude the most common cause of shell bugs: unsupported extensions. Please uninstall:

  '<email address hidden>',
  '<email address hidden>',
  '<email address hidden>',
  '<email address hidden>',
  '<email address hidden>'

and then log in again.

If the bug still occurs then next please check for crashes by following these steps:

1. Look in /var/crash for crash files and if found run:

    ubuntu-bug YOURFILE.crash

   Then tell us the ID of the newly-created bug.

2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us.