Comment 15 for bug 1956849

I am experiencing the same problem with a brandnew brother DS-740D scanner,
when connecting the scanner to a USB3.0 port on a MSI GE63 7RD laptop
with Ubuntu 18.04 LTS, mouse and keyboard connected to USB are dead afterwards.

touchpad and keyboard directly on the machine are still working.

On Win10 the scanner works.

journalctl | grep -7 "controller not responding"
Feb 07 14:02:26 machine5 kernel: xhci_hcd 0000:00:14.0: Abort failed to stop command ring: -110
Feb 07 14:02:26 machine5 kernel: xhci_hcd 0000:00:14.0: xHCI host controller not responding, assume dead
Feb 07 14:02:26 machine5 kernel: xhci_hcd 0000:00:14.0: HC died; cleaning up
Feb 07 14:02:26 machine5 kernel: xhci_hcd 0000:00:14.0: Timeout while waiting for setup device command
Feb 07 14:02:26 machine5 kernel: usb 1-3: USB disconnect, device number 2
Feb 07 14:02:26 machine5 kernel: usb 1-3.1: USB disconnect, device number 4
Feb 07 14:02:26 machine5 kernel: usb 1-3.1.3: USB disconnect, device number 7
Feb 07 14:02:26 machine5 kernel: usb 1-3.1.3.1: USB disconnect, device number 10

No "VIA Labs, Inc" USB host devices.

Linux machine5 4.15.0-167-generic #175-Ubuntu SMP Wed Jan 5 01:56:07 UTC 2022 x86_64 x86_64 x86_64 GNU/Linux

So having a brandnew scanner and not getting it to work because of Ubuntu is quite a new experience.
:-/