Hi, my notebook Dell G3 3590 has xubuntu 20.04 installed.
The notebook is freezing randomly at boot, with the boot logo. At lock screen or a few minutes after login.
I can not reboot,, not even with Magic SysRq key.
Could not found a specific error with that caused this in the logs.
Tested with nouveau driver and the nvidia driver (450, tested) from the software & updates panel.
Logs are captured after a system freeze. Since nothing reacts anymore, I have to restart the system to capture the logs.
After the dell community forum, I am not the only one with this problem.
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The workaround with boot option "snd_hda_intel.dmic_detect=0" from the dell forum is working, but there is no microphone!
pavucontrol:
Internal microphone is not working (no input) and an external microphone is not recognized (one entry is listed as unplugged, even if connected ).
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ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.10
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: hannibal 2093 F.... pulseaudio
/dev/snd/controlC0: hannibal 2093 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: XFCE
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2020-05-13 (148 days ago)
InstallationMedia: Xubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
MachineType: Dell Inc. G3 3590
NonfreeKernelModules: nvidia_modeset nvidia
Package: linux (not installed)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.4.0-49-generic root=/dev/mapper/vgxubuntu-root ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.4.0-49.53-generic 5.4.65
RelatedPackageVersions:
linux-restricted-modules-5.4.0-49-generic N/A
linux-backports-modules-5.4.0-49-generic N/A
linux-firmware 1.187.3
Tags: focal
Uname: Linux 5.4.0-49-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 08/28/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.7.1
dmi.board.name: 0CVWRM
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.7.1:bd08/28/2019:svnDellInc.:pnG33590:pvr:rvnDellInc.:rn0CVWRM:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: GSeries
dmi.product.name: G3 3590
dmi.product.sku: 0949
dmi.sys.vendor: Dell Inc.
This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:
apport-collect 1899132
and then change the status of the bug to 'Confirmed'.
If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.
This change has been made by an automated script, maintained by the Ubuntu Kernel Team.