| 2020-06-10 09:40:19 |
AlekseyK |
bug |
|
|
added bug |
| 2020-06-10 12:34:03 |
Ubuntu Foundations Team Bug Bot |
tags |
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bot-comment |
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| 2020-06-10 13:01:50 |
AlekseyK |
affects |
ubuntu |
linux (Ubuntu) |
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| 2020-06-10 13:30:10 |
Ubuntu Kernel Bot |
linux (Ubuntu): status |
New |
Incomplete |
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| 2020-06-10 13:56:22 |
AlekseyK |
tags |
bot-comment |
apport-collected bionic bot-comment |
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| 2020-06-10 13:56:25 |
AlekseyK |
description |
Asked her as well: https://askubuntu.com/questions/1247968/ubuntu-freezes-after-resume-from-suspend-hibernate-in-10-15-sec
Bought new laptop - [Dell Latitude-5501][https://www.dell.com/ru/business/p/latitude-15-5501-laptop/pd] with Ubuntu 18.04.4. Works fine, however the only problem exists: after I close laptop cover or after some time of inactivity Ubuntu suspends or hibernate (do not know). After I resume it, it starts to work but in 10-15 sec Ubuntu freezes and I forced to power-off.
Tried many things mentioned here:
- blacklist nouveau
- install older kernel - 4.14.41
- update to newer - 4.18 or latest 5.3 kernel
- switch to proprietary nvidia driver (was installed by default)
- install `lightdm` instead of `gdm3`
- dell software had run some recent firmware upgrade
- etc
Nothing work - it still freezes and it is impossible to work. The only suggestion I did not tried yet: install kubuntu and then original nvidia driver from manufacturer site. Do not know however if it affects warranty? ;) Any ideas how to solve, how to diagnose? Thanks!
System, hardware and security logs during suspend/resume attached (original 4.15 kernel):
- [System.log](https://pastebin.com/0Ttnu7T9)
- [Security.log](https://pastebin.com/Wme1y1wM)
- [Hardware.log](https://pastebin.com/ujUS5Ce4)
Logs for 4.18 kernel are slightly different:
- [System_4.18.log](https://pastebin.com/WVNXiFdA)
- [Hardware_4.18.log](https://pastebin.com/RphtPj0w)
- [Software_4.18.log](https://pastebin.com/CwypQ4VF)
- [Security_4.18.log](https://pastebin.com/VV2ck2un)
|
Asked her as well: https://askubuntu.com/questions/1247968/ubuntu-freezes-after-resume-from-suspend-hibernate-in-10-15-sec
Bought new laptop - [Dell Latitude-5501][https://www.dell.com/ru/business/p/latitude-15-5501-laptop/pd] with Ubuntu 18.04.4. Works fine, however the only problem exists: after I close laptop cover or after some time of inactivity Ubuntu suspends or hibernate (do not know). After I resume it, it starts to work but in 10-15 sec Ubuntu freezes and I forced to power-off.
Tried many things mentioned here:
- blacklist nouveau
- install older kernel - 4.14.41
- update to newer - 4.18 or latest 5.3 kernel
- switch to proprietary nvidia driver (was installed by default)
- install `lightdm` instead of `gdm3`
- dell software had run some recent firmware upgrade
- etc
Nothing work - it still freezes and it is impossible to work. The only suggestion I did not tried yet: install kubuntu and then original nvidia driver from manufacturer site. Do not know however if it affects warranty? ;) Any ideas how to solve, how to diagnose? Thanks!
System, hardware and security logs during suspend/resume attached (original 4.15 kernel):
- [System.log](https://pastebin.com/0Ttnu7T9)
- [Security.log](https://pastebin.com/Wme1y1wM)
- [Hardware.log](https://pastebin.com/ujUS5Ce4)
Logs for 4.18 kernel are slightly different:
- [System_4.18.log](https://pastebin.com/WVNXiFdA)
- [Hardware_4.18.log](https://pastebin.com/RphtPj0w)
- [Software_4.18.log](https://pastebin.com/CwypQ4VF)
- [Security_4.18.log](https://pastebin.com/VV2ck2un)
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.15
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: aleksey 8485 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistributionChannelDescriptor:
# This is the distribution channel descriptor for the OEM CDs
# For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
canonical-oem-somerville-bionic-amd64-20180608-47+brookhollow+X77
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2020-01-04 (158 days ago)
InstallationMedia: Ubuntu 18.04 "Bionic" - Build amd64 LIVE Binary 20180608-09:38
MachineType: Dell Inc. Latitude 5501
NonfreeKernelModules: nvidia_modeset nvidia
Package: linux (not installed)
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=ru_UA.UTF-8
SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-1081-oem root=UUID=cbf51edd-c7a5-4b05-96bb-e7e5f227e70a ro nvidia-drm.modeset=1 nouveau.blacklist=1 mem_sleep_default=deep quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 4.15.0-1081.91-oem 4.15.18
RelatedPackageVersions:
linux-restricted-modules-4.15.0-1081-oem N/A
linux-backports-modules-4.15.0-1081-oem N/A
linux-firmware 1.173.18
Tags: bionic
Uname: Linux 4.15.0-1081-oem x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 05/12/2020
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.8.4
dmi.board.name: 0Y8H01
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.8.4:bd05/12/2020:svnDellInc.:pnLatitude5501:pvr:rvnDellInc.:rn0Y8H01:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: Latitude
dmi.product.name: Latitude 5501
dmi.sys.vendor: Dell Inc. |
|
| 2020-06-10 13:56:26 |
AlekseyK |
attachment added |
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AlsaInfo.txt https://bugs.launchpad.net/bugs/1882917/+attachment/5382437/+files/AlsaInfo.txt |
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| 2020-06-10 13:56:27 |
AlekseyK |
attachment added |
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CRDA.txt https://bugs.launchpad.net/bugs/1882917/+attachment/5382438/+files/CRDA.txt |
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| 2020-06-10 13:56:29 |
AlekseyK |
attachment added |
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CurrentDmesg.txt https://bugs.launchpad.net/bugs/1882917/+attachment/5382439/+files/CurrentDmesg.txt |
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| 2020-06-10 13:56:30 |
AlekseyK |
attachment added |
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IwConfig.txt https://bugs.launchpad.net/bugs/1882917/+attachment/5382440/+files/IwConfig.txt |
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| 2020-06-10 13:56:31 |
AlekseyK |
attachment added |
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Lspci.txt https://bugs.launchpad.net/bugs/1882917/+attachment/5382441/+files/Lspci.txt |
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| 2020-06-10 13:56:33 |
AlekseyK |
attachment added |
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Lsusb.txt https://bugs.launchpad.net/bugs/1882917/+attachment/5382442/+files/Lsusb.txt |
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| 2020-06-10 13:56:34 |
AlekseyK |
attachment added |
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ProcCpuinfo.txt https://bugs.launchpad.net/bugs/1882917/+attachment/5382443/+files/ProcCpuinfo.txt |
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| 2020-06-10 13:56:38 |
AlekseyK |
attachment added |
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ProcCpuinfoMinimal.txt https://bugs.launchpad.net/bugs/1882917/+attachment/5382444/+files/ProcCpuinfoMinimal.txt |
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| 2020-06-10 13:56:40 |
AlekseyK |
attachment added |
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ProcInterrupts.txt https://bugs.launchpad.net/bugs/1882917/+attachment/5382445/+files/ProcInterrupts.txt |
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| 2020-06-10 13:56:41 |
AlekseyK |
attachment added |
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ProcModules.txt https://bugs.launchpad.net/bugs/1882917/+attachment/5382446/+files/ProcModules.txt |
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| 2020-06-10 13:56:43 |
AlekseyK |
attachment added |
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PulseList.txt https://bugs.launchpad.net/bugs/1882917/+attachment/5382447/+files/PulseList.txt |
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| 2020-06-10 13:56:44 |
AlekseyK |
attachment added |
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RfKill.txt https://bugs.launchpad.net/bugs/1882917/+attachment/5382448/+files/RfKill.txt |
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| 2020-06-10 13:56:47 |
AlekseyK |
attachment added |
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UdevDb.txt https://bugs.launchpad.net/bugs/1882917/+attachment/5382449/+files/UdevDb.txt |
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| 2020-06-10 13:56:52 |
AlekseyK |
attachment added |
|
WifiSyslog.txt https://bugs.launchpad.net/bugs/1882917/+attachment/5382450/+files/WifiSyslog.txt |
|
| 2020-06-10 13:56:54 |
AlekseyK |
linux (Ubuntu): status |
Incomplete |
Confirmed |
|
| 2020-06-10 14:57:00 |
AlekseyK |
description |
Asked her as well: https://askubuntu.com/questions/1247968/ubuntu-freezes-after-resume-from-suspend-hibernate-in-10-15-sec
Bought new laptop - [Dell Latitude-5501][https://www.dell.com/ru/business/p/latitude-15-5501-laptop/pd] with Ubuntu 18.04.4. Works fine, however the only problem exists: after I close laptop cover or after some time of inactivity Ubuntu suspends or hibernate (do not know). After I resume it, it starts to work but in 10-15 sec Ubuntu freezes and I forced to power-off.
Tried many things mentioned here:
- blacklist nouveau
- install older kernel - 4.14.41
- update to newer - 4.18 or latest 5.3 kernel
- switch to proprietary nvidia driver (was installed by default)
- install `lightdm` instead of `gdm3`
- dell software had run some recent firmware upgrade
- etc
Nothing work - it still freezes and it is impossible to work. The only suggestion I did not tried yet: install kubuntu and then original nvidia driver from manufacturer site. Do not know however if it affects warranty? ;) Any ideas how to solve, how to diagnose? Thanks!
System, hardware and security logs during suspend/resume attached (original 4.15 kernel):
- [System.log](https://pastebin.com/0Ttnu7T9)
- [Security.log](https://pastebin.com/Wme1y1wM)
- [Hardware.log](https://pastebin.com/ujUS5Ce4)
Logs for 4.18 kernel are slightly different:
- [System_4.18.log](https://pastebin.com/WVNXiFdA)
- [Hardware_4.18.log](https://pastebin.com/RphtPj0w)
- [Software_4.18.log](https://pastebin.com/CwypQ4VF)
- [Security_4.18.log](https://pastebin.com/VV2ck2un)
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.15
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: aleksey 8485 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistributionChannelDescriptor:
# This is the distribution channel descriptor for the OEM CDs
# For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
canonical-oem-somerville-bionic-amd64-20180608-47+brookhollow+X77
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2020-01-04 (158 days ago)
InstallationMedia: Ubuntu 18.04 "Bionic" - Build amd64 LIVE Binary 20180608-09:38
MachineType: Dell Inc. Latitude 5501
NonfreeKernelModules: nvidia_modeset nvidia
Package: linux (not installed)
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=ru_UA.UTF-8
SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-1081-oem root=UUID=cbf51edd-c7a5-4b05-96bb-e7e5f227e70a ro nvidia-drm.modeset=1 nouveau.blacklist=1 mem_sleep_default=deep quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 4.15.0-1081.91-oem 4.15.18
RelatedPackageVersions:
linux-restricted-modules-4.15.0-1081-oem N/A
linux-backports-modules-4.15.0-1081-oem N/A
linux-firmware 1.173.18
Tags: bionic
Uname: Linux 4.15.0-1081-oem x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 05/12/2020
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.8.4
dmi.board.name: 0Y8H01
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.8.4:bd05/12/2020:svnDellInc.:pnLatitude5501:pvr:rvnDellInc.:rn0Y8H01:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: Latitude
dmi.product.name: Latitude 5501
dmi.sys.vendor: Dell Inc. |
Asked here as well: https://askubuntu.com/questions/1247968/ubuntu-freezes-after-resume-from-suspend-hibernate-in-10-15-sec
Bought new laptop - [Dell Latitude-5501][https://www.dell.com/ru/business/p/latitude-15-5501-laptop/pd] with Ubuntu 18.04.4. Works fine, however the only problem exists: after I close laptop cover or after some time of inactivity Ubuntu suspends or hibernate (do not know). After I resume it, it starts to work but in 10-15 sec Ubuntu freezes and I forced to power-off.
Tried many things mentioned here:
- blacklist nouveau
- install older kernel - 4.14.41
- update to newer - 4.18 or latest 5.3 kernel
- switch to proprietary nvidia driver (was installed by default)
- install `lightdm` instead of `gdm3`
- dell software had run some recent firmware upgrade
- etc
Nothing work - it still freezes and it is impossible to work. The only suggestion I did not tried yet: install kubuntu and then original nvidia driver from manufacturer site. Do not know however if it affects warranty? ;) Any ideas how to solve, how to diagnose? Thanks!
System, hardware and security logs during suspend/resume attached (original 4.15 kernel):
- [System.log](https://pastebin.com/0Ttnu7T9)
- [Security.log](https://pastebin.com/Wme1y1wM)
- [Hardware.log](https://pastebin.com/ujUS5Ce4)
Logs for 4.18 kernel are slightly different:
- [System_4.18.log](https://pastebin.com/WVNXiFdA)
- [Hardware_4.18.log](https://pastebin.com/RphtPj0w)
- [Software_4.18.log](https://pastebin.com/CwypQ4VF)
- [Security_4.18.log](https://pastebin.com/VV2ck2un)
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.15
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: aleksey 8485 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistributionChannelDescriptor:
# This is the distribution channel descriptor for the OEM CDs
# For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
canonical-oem-somerville-bionic-amd64-20180608-47+brookhollow+X77
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2020-01-04 (158 days ago)
InstallationMedia: Ubuntu 18.04 "Bionic" - Build amd64 LIVE Binary 20180608-09:38
MachineType: Dell Inc. Latitude 5501
NonfreeKernelModules: nvidia_modeset nvidia
Package: linux (not installed)
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=ru_UA.UTF-8
SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-1081-oem root=UUID=cbf51edd-c7a5-4b05-96bb-e7e5f227e70a ro nvidia-drm.modeset=1 nouveau.blacklist=1 mem_sleep_default=deep quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 4.15.0-1081.91-oem 4.15.18
RelatedPackageVersions:
linux-restricted-modules-4.15.0-1081-oem N/A
linux-backports-modules-4.15.0-1081-oem N/A
linux-firmware 1.173.18
Tags: bionic
Uname: Linux 4.15.0-1081-oem x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 05/12/2020
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.8.4
dmi.board.name: 0Y8H01
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.8.4:bd05/12/2020:svnDellInc.:pnLatitude5501:pvr:rvnDellInc.:rn0Y8H01:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: Latitude
dmi.product.name: Latitude 5501
dmi.sys.vendor: Dell Inc. |
|
| 2020-08-11 13:30:01 |
Kai-Heng Feng |
linux (Ubuntu): status |
Confirmed |
Incomplete |
|
| 2020-08-11 13:40:03 |
AlekseyK |
linux (Ubuntu): status |
Incomplete |
Confirmed |
|
| 2020-09-07 20:20:05 |
Saptarshi Roy |
bug |
|
|
added subscriber Saptarshi Roy |
