Ubuntu freezes after resume from suspend/hibernate in 10-15 sec

Bug #1882917 reported by AlekseyK
20
This bug affects 4 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Undecided
Unassigned

Bug Description

Asked here as well: https://askubuntu.com/questions/1247968/ubuntu-freezes-after-resume-from-suspend-hibernate-in-10-15-sec

Bought new laptop - [Dell Latitude-5501][https://www.dell.com/ru/business/p/latitude-15-5501-laptop/pd] with Ubuntu 18.04.4. Works fine, however the only problem exists: after I close laptop cover or after some time of inactivity Ubuntu suspends or hibernate (do not know). After I resume it, it starts to work but in 10-15 sec Ubuntu freezes and I forced to power-off.

Tried many things mentioned here:

- blacklist nouveau
- install older kernel - 4.14.41
- update to newer - 4.18 or latest 5.3 kernel
- switch to proprietary nvidia driver (was installed by default)
- install `lightdm` instead of `gdm3`
- dell software had run some recent firmware upgrade
- etc

Nothing work - it still freezes and it is impossible to work. The only suggestion I did not tried yet: install kubuntu and then original nvidia driver from manufacturer site. Do not know however if it affects warranty? ;) Any ideas how to solve, how to diagnose? Thanks!

System, hardware and security logs during suspend/resume attached (original 4.15 kernel):

- [System.log](https://pastebin.com/0Ttnu7T9)
- [Security.log](https://pastebin.com/Wme1y1wM)
- [Hardware.log](https://pastebin.com/ujUS5Ce4)

Logs for 4.18 kernel are slightly different:

- [System_4.18.log](https://pastebin.com/WVNXiFdA)
- [Hardware_4.18.log](https://pastebin.com/RphtPj0w)
- [Software_4.18.log](https://pastebin.com/CwypQ4VF)
- [Security_4.18.log](https://pastebin.com/VV2ck2un)

---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.15
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: aleksey 8485 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistributionChannelDescriptor:
 # This is the distribution channel descriptor for the OEM CDs
 # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
 canonical-oem-somerville-bionic-amd64-20180608-47+brookhollow+X77
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2020-01-04 (158 days ago)
InstallationMedia: Ubuntu 18.04 "Bionic" - Build amd64 LIVE Binary 20180608-09:38
MachineType: Dell Inc. Latitude 5501
NonfreeKernelModules: nvidia_modeset nvidia
Package: linux (not installed)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=ru_UA.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-1081-oem root=UUID=cbf51edd-c7a5-4b05-96bb-e7e5f227e70a ro nvidia-drm.modeset=1 nouveau.blacklist=1 mem_sleep_default=deep quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 4.15.0-1081.91-oem 4.15.18
RelatedPackageVersions:
 linux-restricted-modules-4.15.0-1081-oem N/A
 linux-backports-modules-4.15.0-1081-oem N/A
 linux-firmware 1.173.18
Tags: bionic
Uname: Linux 4.15.0-1081-oem x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 05/12/2020
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.8.4
dmi.board.name: 0Y8H01
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.8.4:bd05/12/2020:svnDellInc.:pnLatitude5501:pvr:rvnDellInc.:rn0Y8H01:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: Latitude
dmi.product.name: Latitude 5501
dmi.sys.vendor: Dell Inc.

Revision history for this message
Ubuntu Foundations Team Bug Bot (crichton) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1882917/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: bot-comment
AlekseyK (tantrido)
affects: ubuntu → linux (Ubuntu)
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1882917

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
AlekseyK (tantrido) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected bionic
description: updated
Revision history for this message
AlekseyK (tantrido) wrote : CRDA.txt

apport information

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AlekseyK (tantrido) wrote : CurrentDmesg.txt

apport information

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AlekseyK (tantrido) wrote : IwConfig.txt

apport information

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AlekseyK (tantrido) wrote : Lspci.txt

apport information

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AlekseyK (tantrido) wrote : Lsusb.txt

apport information

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AlekseyK (tantrido) wrote : ProcCpuinfo.txt

apport information

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AlekseyK (tantrido) wrote : ProcCpuinfoMinimal.txt

apport information

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AlekseyK (tantrido) wrote : ProcInterrupts.txt

apport information

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AlekseyK (tantrido) wrote : ProcModules.txt

apport information

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AlekseyK (tantrido) wrote : PulseList.txt

apport information

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AlekseyK (tantrido) wrote : RfKill.txt

apport information

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AlekseyK (tantrido) wrote : UdevDb.txt

apport information

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AlekseyK (tantrido) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
AlekseyK (tantrido)
description: updated
Revision history for this message
AlekseyK (tantrido) wrote :

BIOS upgrade helped.

Revision history for this message
AlekseyK (tantrido) wrote :

No :( helped only partially. When laptop went on suspend by 20 min timeout it freezes after resume again. So not solved!

Revision history for this message
AlekseyK (tantrido) wrote :

Now freezes after cover open as well, so not solved at all!

Revision history for this message
Kai-Heng Feng (kaihengfeng) wrote :

Please attach `journactl -b -1 -k` after the issue happened.

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
AlekseyK (tantrido) wrote :

Solved by fresh Ubuntu 20.04: https://askubuntu.com/a/1248893/130585

The only problem remained: artifacts on the screen after resume. How to solve?

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
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