Comment 3 for bug 1876741

Revision history for this message
Raoul Scarazzini (rasca) wrote :

Just a follow up with my investigations in the issue, that might be useful for users in a similar situation.

The problem related to grub not loading and fans lifting with no tomorrow is related to Thunderbolt. If I leave any kind of device (network adapter, webcam, whatever) attached to any of the two Thunderbolt ports, then any kind of boot (or reboot) will likely fail like I described above.

While looking for solutions, I got into the certification page of my laptop [1] and saw that it says:

"This system was tested with 18.04 LTS, running the 4.15.0-1059-oem kernel."

Now, this kernel is not present in 20.04, but I've installed 5.6.0-1008-oem and despite of the certification, nothing changes at all. So, the state of things right now:

- If I want to be sure the system will load grub, then nothing should be connected to the Thunderbolt port;
- If I want to use HDMI output I MUST set "Discrete" (and not "Hybrid") in the BIOS for the display adapter;
- If I want GDM/LightDM/Whatsoever to be loaded than the laptop lid should be left open until the end of the boot process, otherwise a blank screen with a single cursor (and a concert of fans) will be the only thing you'll have;

Note that this counts for ANY kind of Thunderbolt setting I set inside the BIOS, so likely to be a Grub/EFI compatibility issue, but I have no more clue for now.

With this kind of problems I think that writing this laptop is certified by Ubuntu seems ridiculous.

I'm available for any kind of suggestions/proposal you have.

[1] https://certification.ubuntu.com/hardware/201906-27150